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    MyHeritage

MyHeritage

Overview

MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.3%
Positive
214
Neutral
11
Negative
29
View ratings trends
67
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Reviews (3,771)

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Reviews that mention popular keywords

family tree (511) support team (140) dna kit (204) credit card (106) dna test (186)
Thumbnail of user mschristineb
Malta
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Having paid extra to receive the item before my husbands birthday, I am rather disappointed that the item did not arrive within the specified time frame. In fact, I believe I deserve a refund for the swift delivery supplement I paid that turned out not to be be swift at all. I am still awaiting my delivery confirmed over 10 days ago.

Date of experience: November 12, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

We understand your frustration and appreciate you bringing this to our attention. We’d be happy to assist in investigating the delivery issue further. Please reach out to us at vipcare@myheritage.com from the email registered to your account, and we’ll look into this as soon as possible.

Kind regards,
Henrik,
MyHeritage Customer Care Team

Thumbnail of user marias3606
Canada
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Very good services offered from tracking family history, dates, names relatives, ancestral places, family, official documents, offering various great packages to choose from Thank you to my héritage maria Sinicropi

Date of experience: November 12, 2024

Thumbnail of user paulined306
Australia
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I have been able to expand my Tree since completing a DNA Test and contacting family I did not know existed. I received a lot of 'Hints' with the new additions, it is unfortunate that some people do not check their 'Discrepancies' and correct them as I came across a mother and child being 200 years apart. So, you need to be careful when Confirming Matches.

Date of experience: November 12, 2024

Thumbnail of user p.b14
GB
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I only had 13 relatives when I joined My Heritage, now I have over 2,500. I wasn't in touch with many branches of the family, now I am in touch with second cousins three times removed and third cousins twice removed. What can I say, speaks for itself!

Date of experience: November 12, 2024

Thumbnail of user chrisp4305
GB
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I am more than satisfied with My Heritage, having found out more from not only the site but also contacts with other members giving me more information and how both my tree and their's share common Ancestry. I used to belong to Genes Reunited where I got a fair amount of data to start my tree, with records as proof but found it very time consuming looking for it but with My Heritage I get a lot of information sent on a regular basis through Smart Matches.
Brilliant site.

Date of experience: November 12, 2024

Thumbnail of user paulb7873
New Jersey
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

I enjoy doing my Family tree and being here helped me find lots of family members and took me way back. And there are always new documents being added here and there so if you want to start your family tree start it here and the membership is very reasonable and it's a lot of fun to do and very fun to find out where your family started out there Jernee and story.

Date of experience: November 13, 2024

Thumbnail of user tonye1215
North Carolina
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

You can always count on MyHeritage to have the best ways to build your tree with all your ancestor's. So easy to achieve all possibilities to find and love the family tree that you have always wanted to have. Thank so much for the help you give to all your costumer's.

Date of experience: November 12, 2024

Thumbnail of user carolynb3034
GB
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

It's been very interesting to research members of my family and finding out how far back I can go. We are reliant on others putting up information, which you match to your tree, sometimes there are difficulties but generally it's been so much fun

Date of experience: October 28, 2024

Thumbnail of user dianab2499
California
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Upon activation, I received later that day various names connected to my family ancestry. I was quite surprised to see my maternal grandmother's family tree. Discovering where it began seeing my great grandparents actual names and their children. I'm now awaiting the results of my dna. So excited with what I've currently found out.

Date of experience: October 28, 2024

Thumbnail of user jennifert3889
Canada
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Was Having trouble reviewing records only ones I could review were Smart watches. Contacted Support, emailed, to let support team know of the troubles I was having... Then I received a email from Emily V part of the support team, that they have found the problem and resolved it...

Thank you Emily V and the rest of the support Team

Date of experience: November 12, 2024

Thumbnail of user jpp113
GB
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I like the way things come up automatically. But then I have found i don't know how to change things when they are wrong and there is no way of contacting you to ask. For instance my G G Grandfather is coming up as a step father to my G grandfather because I had first just typed him in as Charles Budd so your system called him G G grandfather and Charles Lane Budd as step father to my Great grandfather when he is his father and then another Charles Budd who was is son also mixing up with him and I have not been able to work out how I change that's why there is so many discrepancies in my tree. Please could you advice. Another thing there is no email or telephone number of how to get I touch to ask these questions.

Date of experience: November 12, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

Thank you for sharing your feedback. We understand how frustrating it can be when there are discrepancies in your family tree, and we’re here to help you resolve this. To assist you further, please reach out to our support team at vipcare@myheritage.com from the email registered to your account, and we’ll be happy to guide you through the process.

Kind regards,
Henrik,
MyHeritage Customer Care Team

Thumbnail of user nancyp4004
Australia
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I found finding out about my links to the past fun, it has become a useful pass time. On the few occasions that I have had a problem with Web site or App, sending a email results with a quick helpful answer.
Still have some branches with lots missing leaves but I will continue to look.

Date of experience: October 28, 2024

Thumbnail of user peterc3799
GB
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I have been locked out of this site 6/7 times in the last 3 month from 1 to 4 days. It states a security issue and always seems to happen when I give bad feedback on the App or to a phone caller, trying to sell me more packages. The discoveries are also questionable, I am in no way related to Charles 2nd or Rob Roy, but they say they are distant relations

Date of experience: October 28, 2024

Thumbnail of user maryloub95
Arizona
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I love using MyHeritage and learning about my family history which I was always completely in the dark about. This service has opened up a new world to me. I have also called in to use their live customer service. The help I received was amazing! The rep was very knowledgeable and patient. He spent all the time I needed to help me better understand the MyHeritage system. He was a great listener and was able to answer all my questions. It is great knowing the agents are always there in case we need them. They really know the service inside and out.

Date of experience: October 28, 2024

Thumbnail of user moengaroaf
New Zealand
2 reviews
0 helpful votes
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December 4th, 2024
Verified purchase

One of the best things in my life. It was definitely an eye opener, and the most amazing experiences of my life. Thank you

Date of experience: November 24, 2024

Thumbnail of user janb613
Florida
1 review
0 helpful votes
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November 9th, 2024
Verified purchase
• Updated review

As far as customer service and app functionality, MyHeritage can't be beaten. The one thing I would like to see is the ability to remove duplicates and/or undesired additions to a tree without starting from the bottom and deleting everyone to get to the one I want to delete/remove.

Date of experience: October 30, 2024

My Heritage support is beyond awesome!
April 7th, 2022
• Previous review

I have had occasion to contact the support group at My Heritage half dozen or so times over several years. I began using the "add to tree with just a couple of clicks" functionality without really taking the time to learn a little about what that does. Fast forward to today, my tree is huge and contains 114 duplicate records and other problematic attached documents. Sofia has gone above and beyond to advise of options and detail actions so that once I get things straightened out, I can make gift trees for my family members. My Heritage offers the very best application programming and the support of a team who, to a person, sticks with you until you can use the great features offered. Thanks, Sofia and the whole My Heritage team! Jan in NW Arkansas

Products used:
DNA Kit
Complete MyHeritage Package annual subscription since 2017

Service
Value
Shipping

Date of experience: January 3, 2022

Thumbnail of user debih159
New Zealand
1 review
0 helpful votes
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November 24th, 2024
Verified purchase

Being able to find family that I never knèw I had has been absolutely awesome with my Heritage.Thank you for all your help

Date of experience: November 14, 2024

Thumbnail of user lindaj3887
Arizona
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Discovering relatives and their stories. I discovered many relatives lived through the prohibition. Others were in Revolutionary and Confederate Wars and more served in WWI and WWII, some survived others died.

Date of experience: November 12, 2024

Thumbnail of user jamest5987
New Jersey
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

The site is a great source of information to make genealogical research and connect with long lost relatives. It offers both documental and genetic data.

Date of experience: November 12, 2024

Thumbnail of user robinf951
Australia
1 review
0 helpful votes
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November 10th, 2024
Verified purchase

MyHeritage responded to my query promptly and the staff member called back several times to ensure her advice was received. She provided me with alternatives to deal with my licensing issues and I was able to continue using MyHeritage with High confidence that the support department had my back!

Date of experience: October 31, 2024

Thumbnail of user hilaryh164
GB
1 review
0 helpful votes
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November 26th, 2024
Verified purchase

I am finding this a great help with my family tree in finding new relatives and information about existing relatives.

Date of experience: November 16, 2024

Thumbnail of user karenf4049
Illinois
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I tried Heritage and then canceled. A year later, I tried again and also had my DNA done. It has been very helpful finding information on my family! The newspaper options are great. I realize that I had not given them a chance on my first attempt.

Date of experience: October 28, 2024

Thumbnail of user debt325
Canada
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I'm amazed at just how many family members I have found near and far, have gotten in contact with that I didn't even know, and family history! Thank you MyHeritage!

Date of experience: November 12, 2024

Thumbnail of user leeannec35
Australia
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

I found ordering the DNA tests so very easy.
Very smooth process, easy to follow and quick to do. Thank you.

Date of experience: November 13, 2024

Thumbnail of user daleb1328
Australia
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

The call centre member was very helpful and was willing to call back when it was convenient for me as we were out at the time. Very good phone manner.

Date of experience: November 12, 2024

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From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.

Company Representative

Thumbnail of user deanp12
MyHeritage Support T.
Typically responds within 2 days

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