MyHeritage

Like other reviewers, I emailed to cancel the free trial, but received no response and was charged the full one year cost anyway. Called to complain and was called a liar by the woman on the phone. " No way to cancel now, she said... why didn't you call earlier?" Because you provided contact online,... though apparently no one responds to that! If you want a good family tree site, try ancestry.com. They're reputable. These clowns are crooks.

I decided instead of trying to argue with computer prompts and hash tags, I wanted to talk to a person, a live flesh and blood oxygen breathing one!
Hooray! I found one! Alon of the MyHeritage Support team came on the line after only a 15 min delay and sorted out my problem in easy steps, guiding me in the most accommodating and simplistic way to retrieve the lost ged.com file! Words can never express my gratitude to the team. Especially Alon. Thanks a million. James Anderson, East London, South Africa.

The strength of this product is not nearly as strong as Ancestry although cheaper. After missing the deadline to cancel from the trial period by one day, I discovered I had subscribed for a year and $120 was taken from my bank account. Then we had some serious negotiation. Avoid the trouble and don't bother.

It can happen that an update of a program crashes. This was the case some months ago with my personal computer. The consequences was that I was not able to load my Family Tree Builder program. By given the Support Team the best background information I could find, they could present me a solution how to overcome the problem in a very short time. Following the steps and than testing it, the result was great it worked perfect and it still does up to now, no problems. The company has top engineers at her disposal. They helped me perfect.

I Have been trying to contact My Heritage with absolutely no luck they lure you in with a 2 week free trial and say they will contact to let you know when the trial ends. I have tried ringing but the automated service continuously hangs up on me. I'm not able to get into the website at all! My account number is bogus because it doesn't recognize it and sends me back to sign up. Great experience for $125.00 Amazing how fast it took you to take my money.

Telephone customer service was great. No complaints.

Afterwards, we ordered two kits online each costing $12. Shipping, total of $24 to send both kits to us. They arrived in one envelope weighing less than 1 kilo. Therefore they paid less than $5 to ship to us and we have to pay return postage with the vials. For the exorbitant charge of $24, My Heritage should include return shipping which is basically in an envelope costing about $1.13 postage. We assume their small flat box, vials, swabs, instructions costs are included in the purchase price. $5-6 shipping charge including return is enough for each DNA test.

I have try the trial period offer on myheritage.com, there are a lot of useful feature and so many opportunity to make and have a prompt family tree, unfortunately I have no time to use the pro version features therefore it is not worth for me at full price so I cancelled the trial. But due some kind of bug in the machine, the full price of the pro package charged on my paypal account on the last day of the trial. It can be since only those cannot miss who are not work. So I contacted with myheritage support on Messenger. I asked to refund and explain what was happened, they ask me to provide paypal recipe, then immediately help my problem. So The whole process did not take more time than write this review.
I experienced very very prompt and helpful support, so I can recommend to everybody a try, I'm sure the help desk can find a solution for any problem within seconds. I wish this kind of customer support for every service provider.
Thank You

I had MyHeritage a few years back. Then I went to Ancestry. I still have ancestry and love it. But decided to add MyHeritage. Maybe find information not on Ancestry. MyHeritage is a scam. Nothing is included in membership. They charge extra for everything. The only thing included is the tree you download yourself. I tried to cancel immediately. But was refused. I have not been back since I signed up. Do not use this site.

I ordered and sent off two kits together in one package for analysing. One came through, the other never showed on the website. I called and they are sending me another kit but as I live in a different country from the intended recipient it will take a lot time, money and hassle to re-take the sample. Not impressed at all.

The best of all Genealogy sites if you desire to research yourself and not have a bunch of crap added to your tree by others or the site. Full control of this site. I had one issue is 5 years and when brought to them we got it resolved. My only concern as I get older is the increase in pricing.

First of all, the DNA tests come very fast which is very good. I ordered two of those, didn't have any problems.
Moreover, I accidentally paid for one extra service that has subscription. They didn't ask any questions, just provided me with the refund. Fast and easy!
Highly recommend this company!

I found the My Heritage software the best for onscreen interaction and without a trial period to worry about. Their support service has been for me outstanding. Both very responsive and solution orientated. Of course they are keen to retain your custom but as a retired person I welcome their reduced subscription offer for a long term commitment.

Website needs to be improved with more comprehensive Q&A. I want to know how long can I keep the specimens sample before mailing it to the lab. The reason is that I am traveling overseas with 2 kits to collect DNA samples from relatives and will not be back to the US for another 3 weeks. Can the samples be collected any time or should they be taken right before my return? Also, I see there are offices in many countries, including Denmark. So if I bought a kit in the US, could I mail the kit to the Office in Denmark for processing? There should be an easier way to interact with customer service than solely by phone. Also, I registered my first kit and got some weird announcement about my parents divorce and remarriage which was very confusing. What are they trying to sell me?

I have sent them several emails regarding the money I wasted into the company since November 2016, but not once have they contacted me back. Why do they include their "contact info" on their website if they have no intention whatsoever to even reply to customers who have paid over 80 euros (or in my case, 100 euros, equal to approximately 106 dollars) for their services? I am saying this literally; this is the worst company I've ever had to deal with in my entire life. Do not waste any of your money to their products, you will give your money away to unprofessional people who are motivated to take your money yet completely unmotivated to give you what they promised to give in return. I am considering suing this company. Wasted my money completely.

I'm their member since many years. They're always updating my tree with more and more people,, with interesting facts. They give me full support and they have good plans, but they only neither offer the option of keeping all the data in a flash drive nor printing it. I'm looking forward to that. Keep up the good services!

My Dna test were lost in the mail and they replaced them and send another one in less than 2 days. Their service is very good and people are very nice. I can't wait to know the results! So far its a 5/5

I had difficulty accessing the site as all of my usual passwords failed to work and when I tried to reset my password on line I kept getting an error message regarding switching off my popup blocker. However even with that function disabled I was still getting the same error message. One e-mail to MyHeritage support resolved the problem and I am now exploring my heritage and creating a family tree. Many thanks for your prompt service.

I called today and got very informative people who walked me through resetting my password. What is great is that when I call, the phone is answered immediately. Everyone is respectful and kind. 5 stars to MyHeritage!
Thank you so much!
Mary Greene

I have been using the MyHeritage program several years. I submitted my DNA testing to them. They work very hard keeping me up to date on missing ancestors, matches from other family trees and new ideas to the search program. I have many relatives free to enter into and see the tree. We are able to contact other people with matched info in their trees. The people at MyHeritage even updated my DNA report after two years of sending in the specimen. They don't forget about you. Rich, S. I. N. Y.

Best they could do was a possible match with a 4th cousin. I also did an Ancestry.com DNA, and it hit all my cousins and a previously unknown daughter who had been adopted. She also got cousin hits from both sides, maternal and fraternal. Wasted 100 bucks.

Since January, I've tried to reach Myheritage via phone and the email. In either option, there was no response until today. I called and sent emails every week to find out about the status of a kit that seemed to gone lost. After almost 2 months, I finally was able to speak with a representative who very kindly offered to replaced the kit. That's great but I feel they are not ready to handle international customers. English is not my first language and the kit that got lost was a gift to someone who doesn't speak any English. Although I appreciate the fact they replaced the kit, not responding to a help request or have anyone available on th support phone number is not acceptable at all.

After spending three hours total on the phone and getting cut off four times, I wrote a review on SiteJabber and was contacted by a customer rep from MyHeritage.com about my billing issue.
We quickly straightened out the problem with this phone call. I wish there was some way this could have been done sooner but he said that normally the phone system isn't a problem.

Had trouble interpreting my DNA results, which were not as expected. Great phone assistance helped to clarify ethnicity estimates, how they are obtained and how to read them. Looking forward to updated algorithms