MyHeritage

You have to cut and paste everything yourself. I could do that from the web! Then they "automatically" renewed me for another year, claiming they sent an email that they claimed they could see I opened, and claiming there were instructions on such email with instructions on how to stop the automatic renewal. I had to yell and scream at the service rep, who called me 7 days later after I emailed saying NO, when they said they automatically renewed me. He tried to pull, well we will give you half back. I said no way. Full refund or I will tell my CC company not to pay. Finally they agreed. BEWARE!

My experience with MyHeritage has been very good! Enquiries have been dealt with in a professional and speedy manner and the luxury of having their data base available to do research is a big help. One thing that could be improved on is to motivate members to delete duplicate trees in order to speed up confirmation of tree matches.

I can't say enough good things about MyHeritage, but most important is how thankful I am I chose them to begin with. Secondly, all people I have spoken with by phone, whether in Utah, Ireland or Israel, have been extremely helpful and friendly; and third--because my only income is Social Security, they reduced the charge for renewing my membership two years in a row! I love the format of the profiles and how matches are shared. I can't forget to add that I appreciate the internal mail and have gotten to know living relatives because of it!

Great site, lots of awesome features, discovered some l new family members, brought old family to life.
And true, real support, I had an issue (by my fault,) and got the result ion quick and to my satisfaction.
I will totally renew and recommend the subscription

Took money - $159.20 USD out of my account without authorisation. This is the second time they've taken money from my account.
Initially I took out a premium plus subscription for 12 months. After that period I did not intend on extending as I was very busy. They did not inform me that auto-renew was default. I thought this was cunning of them, nonetheless, I continued on for another 12 months. I learned how to go into settings and turn auto-renew OFF.
I received an email today saying your subscription has EXPIRED, and you can extend at any time to regain full access to your account. Several hours after this another email saying "Renewal Notice - we've extended your data subscription for 1 year. You were charged $159.20 (US).
I've emailed them requesting that they refund my money, I've also contacted my bank. I will be cancelling my credit card. Stay tuned as I will update you on MyHeritage's response (if any).

I have been looking around to find a programme that was easy for all the family to operate, and feel comfortable with given their input to our family website. My Heritage has done just that, it has covered a good number of points, I would be even more happier if the record matches were not so expensive that would be the only criticism I have with it other than that I am extremely pleased so far. I hope it continues to amaze me with what it may find as the tree grows which it has done already. All in all a very good and reliable programme.

My DNA test KITs got outdated (my fault) and I contacted support using their CHAT BOT.
Sharon (a human support), came back to me quickly and was very friendly and very professional.
As I couldn't get any replacement KITs to France, because of a law change that made it somehow illegal,
Sharon offered a refund immediately, which I really appropriated, and after some difficulties refunding to my old Credit card that was not in use anymore, Sharon managed to find solutions, make the refund and solve the issue.
The whole communication was very pleasant, fast and professional. Truly, the definition of a great support.
I will defiantly buy new DNA Test KITs once I'm out of France.

I too signed up for 14 day free trial and like most normal people, it slipped my mind (conveniently they don't email you the day before.)

Steer clear. Customer services will only argue and bicker with you and try to convince you you are a stupid horrible person because you forgot to cancel the free trial.

Managed to get 50% back, and will be filing a complaint and emailing them to remind them of their own 30 day full refund policy.

Supposedly according to MyHeritage I have Inuit, North African and and Nigerian DNA. I have traced back some lines over 1000 years without a hint of any ancestors from those regions. Ancestry DNA actually connected me with persons with identifiable common ancestors. Also the DNA regions matched. MyHeritage was almost completely different. Only one region matched closely. Also they want an outrageous amount just to connect with supposed matches. Stay away!

I've used My Heritage for a few years now and considered myself reasonably au-fait with the system - until I found I had been charged twice for upgrading!
I'm still not too sure about what went wrong, or what I did, but as an 'old codger' I think I might be forgiven for not fully understanding the complexities of computers and their programs.
My initial contact with Support via a young lady named Sharon, was very positive and was followed by a 'phone call from her to sort out my problems which she did very quickly. Not a local call either - she's in Israel!
Thank you Sharon.

Beaucoup d'informations certes mais il faut savoir faire le tri

Je wordt goed op de hoogte gehouden met links naar bloedverwanten

They love to take your money as quickly as they can but where support is concerned they leave a lot to be desired.
I have sent three emails asking the same question over the last couple of weeks and they don't even have the courtesy to respond.
They are actually making plenty of money out of their clients as we are the ones providing all the information in the first place!
No way will I be renewing my Membership, I'll give someone else a go.

This young man was very polite and pleasant to talk to. I shared that I was a senior citizen
And this is my first time doing this so he helped me understand the activation process and
Testing process as well as the family tree set up on my web site. Thank you so much for training young people to be so patient with us old folk (smile). I do not know how to add a photo as stated below but my account number is *******.

I am really impressed with the uber-prompt and helpful response I received from William at MyHeritage support this evening. A couple of emails and my query was dealt with in a swift and professional way. Many thanks, wish interactions with customer services were always as positive in other companies!

I accidentally allowed my free trial period to expire. I did not intend to join MyHeritage at this time but an automatic payment was made from my Paypal account for a full year membership. I contacted MyHeritage and explained what happened. They refunded my money in full without fuss.

I had some questions about the results of my DNA test and was pleased to get a response within 2 days. Not only was my question answered, but a follow-up e-mail from Gerard had a complete and understandable explanation about genetics, etc that really helped me understand everything better.

I am Cherokee Indian, I know my ancestors and just wanted to test this DNA stuff... No American Indian at all in me... test is 100% wrong or they only test for eastern countries because I guess I'm 100% english and Irish... It's really laughable. Don't waste ur money!

Charlotte from support is awesome!
The solution itself perhaps needs to clarify more at a "think peanuts" level what those results are. For instance when you say you are 50% Greek... they should put it in baby steps what is this, what Greek means and how far is this Greek identity going"? Is it going back this investigation until the begging of all times from Adam onward, or from 2000 BC or 1000 BC. I am happy to see I am 50% greek but they need to mention that "at least for the past 500 years you are Greek". Also, what else can we find out more with our DNA, what other products we have, other solutions?

Friends of mine who used other companies for DNA testing were able to easily print out information of their results. This was not true for MyHeritage. But the very good news is that I called for tech help. It was a very long wait on the phone but Eve emailed me exactly what I hoped for. I highly suggest that what I was sent come automatically when you get your results. After each percentage she put an informative paragraph explaining it. There should be something on the site that simply says: PRINT. And you get what Eve created for me.

My Heritage is a serious site. Fast and precise answers reached me every time a question was put and the small problems (if he it there a) are quickly resolved.
Coven.
PS: Sorry for my english language.

My customer support operative easily talked me through how to resolve an issue with my family tree builder project, which had got stuck at the synchronization stage with my family site. Thank you for your kind help!

After a long discussion MH said there is a bug in the program. I wait already more than 2 years (start dec. 2020) for the correction. And there are 4 other problems, who are still not solved.