MyHeritage

This is the biggest let down and rip off since the pet rock.
I was expecting at least a piece of paper showing some places I might find
In my back ground. WRONG! This place sends you an email that is so 'general"
You could be related to Lincoln or Moses.

Had a problem with the login credentials to my own family tree on MH getting confused with my login to a friend's site. It happened when I was forced to change my own e mail address, and the order of my subsequent actions caused the problem. Samuel was fantastic. I felt understood, cared about, and he was able to tell me (not a well-accomplished internet user) how to go about fixing the problem. I needed action on the part of MH to fix the problem completely and Samuel stayed on top of things and helped me through that as well. Have had excellent experiences with other customer service people at MH, including Marianne, who was outstanding as well and went far beyond my expectations. Nothing but praise for this company!

I was having issues with using Sync. I am sure the slowness is due to my internet which at times works at a snail pace (AT&T DSL). However when trying to sync the sync would get stuck on Step 4. I contacted tech support who emailed to me clear step by step instructions on how to resolve the issue. Worked like a charm! Thank you Tech Support! I am back on track now. The only thing needed is a more prompt reply. I give you a 9 out of 10 score.
Bill

A well disguised scam. Avoid the " Free trial" at all cost. Unless you just looking around for a few days and get out of this thing as fast as you can! Your card will be charged as soon as this friendly free trial ends. The scam relies on people loosing track of the number of days you had the "free trial" then they pounce on your credit card! There should be a law against this form of scam. Let's face it most info on family can be found without using My Heritage!

Samuel in support is the most patient and helpful person I have met.
He really did everything he could to solve my problem. My problem was that all my communication suddenly stood in English even though my main language was Danish.
After many correspondence and requests to send various files, he eventually had to quit and send the problem to technical support.
Here it went a little wrong. They may have done something, but I never heard from them, but my problem was suddenly resolved and that was really my wish so ---

My card was billed, but I wanted to undo the activation of the type of service in question. Getting my money back was not a difficult issue at all. Thank you, MyHeritage! Since English is not my first language, I'm specially thankful for the chance of both expressing myself and getting help in my mother tongue. Customer support was very friendly. Thanks again!

The data sources are not complete and are rubbish! I can't even find my own birth record, my mother's birth record. Immigration records are scant also and don't return hits - whereas this information is out there! The hits I initially saw that drew me in to use the site were actually hits from a relative who had logged in and created the simple family tree (that they prompt you to do when you come to the landing page!) They then use that data manually entered to expand their hits but really its a scam. Also beware, you find out that a lot of the features and services are on tiered membership - so in order to use them you have to pay more for premium services. Overall this is just a manual family tree builder (difficult to navigate as others have mentioned) and the data records they source are not complete! Not worth the money by any means.

I was having a problem viewing my list of over 3000 DNA relatives, and called the support line number. The staff member, Megan, was wonderful: patient, kindly, and in the end totally solved the problem. Rarely have I encountered a company with such good technical support. As an elderly woman for whom use of computers is never obvious, I so appreciate the care.

I recently left my negative review about this company (below), and you can see how quickly they responded. I'm still waiting for a call, email, etc. Smoke and mirrors, my friends, smoke and mirrors. Any other reputable company might charge you for one month, but NEVER $119 for a year's membership... unless, of, course, that's the only way you can stay in business.

Somehow, my building site at MyHeritage.com was replaced by that of the former US President, John F. Kennedy. Not being able to solve the problem myself, I sought the help of MyHeritage.com and Rafael was extremely helpful.

My project is now finished, as far as I can go, thanks to MyHeritage.com, and I value the continuing availability of my data and photographs, despite the fact that I no longer need to subscribe.

My experience with the team is very positive, they helped me, even when a problem was very complicate. When I need MyHeritage support team I call them!! They are knowledgeable, helpful, patient and very friendly. They take the time to answer your questions.
I am happy to be a member of MyHeritage, it is user friendly and not complicated. Of course there are always some issues to take, but who is perfect.
I have met, thanks to MyHeritage, my ancestors, family and a lot of knowledge gained with my familyhistory. I feel a lot of respect for my ancestors who often lived in deplorable conditions.
I like to say: Keep up your good work MyHeritage, all praise and thank you very much....

I wanted to match my MyHeritage DNA results with those of a person who'd obtained her DNA analysis through her Ancestry account. After listening to a tune being whistled for 25 minutes ["you are place number 14" etc] the consultant did her best but only produced a long-standing and low-grade [0.3%] match. I am absolutely certain that the Ancestry relative is my direct cousin, once removed. I was told that if the computerised "logarithms" didn't throw up a match, there was no point in transferring MH information to Ancestry platforms, or vice versa, any further. I'm disappointed. It leaves my dubious about MH capacity and about their business confidence in co-operating with competitors on the global IT stage.

A great help, a live person who was patient, understanding and helpful,. This is a rarity.
Today. He straightened me out on forgotten passwords and email addresses. Truly enjoyed getting results as this old man doesn't understand all I know about computers.
The help section actually is helpful.

Called MyHeritage support today since by mistake the site showed that it is about to expire.
Took some time to get a response but once responded the rep did an excellent job of fixing the issue immediately during our call and verified that the issue is actually fixed.

I made an initial error in entering my email address into my account. I then could not log on. The MyHeritage support service and many other departments requires the account number to contact them. While this is clearly a problem for a new user with no account number I did manage to call the sales group and within minutes my issue was resolved and Nicole was extremely helpful in getting my account information corrected and assisting me in getting logged on. Thanks for a job well done!

I was a happy paying Myheritage customer for years. Recently I discovered a search malfunction on their site and contacted support to get it fixed. Unfortunately their support turned out to be a scam. Any time I called representative checked my concerns and confirmed it looks like a bug. But then the ticket #******* raised got to "next level" of support that could never help. After a month of email exchanges they finally reproduced the problem (and I clearly indicated steps to reproduce from the very beginning). Afterwards they said that I am doing it wrong and provided a different steps that should work. I checked and it did not work either. I told them that it does not work and they stopped answering my emails. Next step would be to ask for a refund of my subscription price as they clearly don't fulfill the contract.

I had a problem in my program, which prevented me from adding a kin to it. The Common Questions section of Heritage Support Center had not proper answer to the mishap. I sent them a letter, described the dilemma, and after few days they fixed what was wrong.

Over het algemeen ben ik tevreden met MyHeritage. Het is een fijn programma en ik vind het een leuke bezigheid om mijn stamboom uit te breiden. Echter, ondanks dat ik een compleet abonnement heb, vind ik het jammer dat het samenvoegen van gegevens van personen uit andere websites niet zo eenvoudig gaat als ik had gehoopt. In deze digitale tijd zou het mogelijk moeten zijn om informatie vanuit MyHeritage makkelijker en automatisch aangeboden te krijgen. Dat zou de gebruikservaring zeker verbeteren.

I have been working with My Heritage for two weeks. It has been such an exciting experience for me! After a very slow start, I wrote with some frustration to the help center questioning the cost value of the website. I received a very cordial reply with tips and explanations for moving forward. As of yesterday, I had found ancestors back as far as 25 generations. What a valuable resource to create for my children and grandchildren. I could not be more pleased.

I called the help desk to resolve an access problem derived from our webmaster having changed his email address. The person who answered my called stayed online with us for well over an hour until the problem was solved (we were on hold while he got the technical staff to fix the problem)
On another problem, I corresponded back and forth with the same help desk professional at least a dozen times until this was solved as well.
Five starts for personal attention!

I cancelled my free trial and three days later am told they are billing me for the entire next year! I email and no reply. I call and wait 37 minutes on hold before someone drops my call and now i have to do it all over again just to hopefully (cross fingers) get my refund. Insane. No service whatsoever.

Everything was promptly done sooner than expected. As soon as I paid it wasnt long before I received my kit. I did the kit and sent it back same day. It only took 2 weeks so it was fast. My results were a little different but after talking to customer support I understood better where I came from. Good job!

I requested support form My Heritage because I had questions and worries about the billing and the benefits of my subscription. I didn't expect much attention at the beginning, as I had not received any answer for nearly 4 days (a weekend included). But, from the moment I received the first answer (4 days and a few hours later), all my concern and worries disappeared. Isabelle, is polite, smart, clear, quick, clarifies everything very easily and is willing to keep communicating until the customer is completely served. She made me feel more confidence for My Heritage. I am very satisfied. I want to thank her one more time. My experience was excellent