MyHeritage

When I started building my family tree, I included information about my siblings including their emails. So the site asked if I wanted to invite them. I clicked yes.
When they received the invitation, it asks them to enter their email and a password. But they can't get past entering the email, because it tells them that their email is already being used by someone in the site (because I had entered it in the first place so that My Heritage could invite them). That's when we had to call the support line to get around it.
The support person was super helpful and it all worked out, but it seems to me that much confusion could have been avoided if the site just recognized my family member's email to begin with since that's how they were invited. Strange.
Anyway, otherwise, very nice site.

Recently I needed some help with issues I was having using My Heritage account. The person on the phone was patient and very helpful by talking me through all the steps live over the phone as I did them. Her explanations were clear and calmly delivered when I was feeling exasperated. Thank you very much. Cheers Chris

I have been a user since 2010.
I had issues with the relationships report attributed to me and could not work out what was wrong.
I got a very prompt reply which identified duplicate names and a very detailed guide (with screen shots) on how to fix the problem.
Together with a bit of good luck I have managed to fix the problem (fingers crossed).
The fault fixing service is extremely good.
I do not like the extra "deals" that are necessary to get information that arises from their matching service.

I will give it 5 stars when they are totally up to speed on some apps that they are working on, but they are almost there and for the money, you simply cannot beat it. I was running both, this and the other "top" program. Without a doubt MyHeritage is better. I received more hits (verifiable) and was not charged the moment my search was no longer in the US. MyHeritage is simple and straightforward. Im hoping that they will update the layout abilities soon, but Im ok with that. Not sure how the DNA works, have heard not too good reviews on that, but hoping that they improve this.

Billing is a SCAM!
Never received the proper information. I got an offer from the site for $149 for service. After purchasing that I received another charge for $129. When I called they informed me that I signed up for the service which I did not. Instead of offering or combining the services from the beginning for $199. So the pretty much took $79 of my money and "will get back to me in a few days to see if they can adjust the payment" Disgraceful! Horrible customer service!

I have used the free version of the site for a little while, and wanted to subscribe. However, i only wanted a month by month subscription, something not available on this site. I attempted several times to call their customer service line, kept on hold for ten minutes and then directed to voice mail. I also emailed them. I had a call back 2 weeks later and they hung up. I finally got through, they have confirmed no monthly subscription available. Tried to end the call but just got sales patter for a yearly sub. I would have certainly taken out a regular subscription had they offered monthly. This and the poor customer service are the main flaws of this website.

The site itself is not bad but I only wanted the 14 day trial so I could compare it to Ancestry. Well I cancelled but was charged $119 anyway and now I'm getting emails that they are trying to charge me another $119 for something called "data"... no I idea what's going on and I've called them and Google.

Myheritage helpline person is very patient, helpful and always friendly. My favourite if I don't know why something is wrong and need help is via e-mail. I am so glad about getting advises to do all correct and this step by step.

This has to be one of the best companies to deal with! Their professional support is so expedient. And the product- was the best gift for my daughter. She was so excited to do her DNA test kit, organised a new app, did the test and sent it off all on her own. Alas- under 18's can't get the information released to them for privacy reasons! Having her DNA information returned to my management was flawless. You made her day! She is just blown away to learn of her DNA heritage and has already had people reach out to her. She is finally using the internet to research about her family instead of just playing games.
Thank you My heritage! For making families important again x what a fascinating adventure for us all to go on

My kit was sent to my heritage a few months ago and never reached its destination. I contacted my heritage and without hesitation, they are sending me a replacement kit at no cost. Great service that is rare these days well done.

As with many others, I signed up for the free trial to evaluate the site. I was not happy with the quality of the information or the website itself, and cancelled my account, only to find a month later that my credit card had been charged. They refused to give me a full refund, and claimed that the "refund guarantee" did not apply. AVOID!

I contacted the customer services as I had sent two samples and had been informed only one had arrived. I was emailed an answer within minutes assuring me they would send another kit free of charge if necessary but advising me to wait a few days. As advised the second kit arrived a few days later and customer services emailed again making sure I knew and I was satisfied. I wish all customer service departments were this efficient and caring. I am re submitting this review as I had mistakenly given the wrong star rating.

My experience with MyHeritage Family Tree Builder since over five years is great. The features I appreciate the most are the chances to publish one's tree on web, to attach plenty of photos to a person's profile and to combine the photos to other person's profiles, too. MyHeritage offers a technical support, which recently solved a problem that according to them was an issue related to an update of Internet Explorer. The support service seems to be very professional, but not very rapid.

Look out for myheritage.com. They are a total scam. Do not try their trial. They'll really grab your CC and run it for full amount and never refund if you call or contact them. Their phone call types are either in a foreign country or in la la land and read from a script. They do not listen to you, either. There is no discussion about their abusing your CC. Watch out. Even your CC company can't combat this. We had to change our CC card. Pass this along to all your social media friends as well.

There appears to be adequate records available for U.S.A. research, but not enough for Canada. I have been attempting to research Canada, Germany and Ireland with not much luck. Also when I was sold this package I was told that since I was a Premium Member I could phone direct if I had any problems. This has not happened. I must e-mail my questions.The responses have been good though but not immediate. You some times must wait a week.
I must admit to concerns regarding renewal practices after reading other's comments. Any advice as to how to deal with this in case you do not want to renew?

While I agree that their service may appear expensive, but when I compare them to other similar Family Tree Builder sites that I have tried, they come out on top. I therefore have no problem with what I have paid to date. It like buying a car, the best make and model will always cost more.
MyHeritage has always responded to my queries fast and no problem that I have experienced has remained unsolved to date.
For me and my family it is first class and the information I found through them about my family history has been absolutely amazing... some details I had searched for years without any success but a short time after joining MyHeritage I found exactly what I had been looking for. Thank you for a great site and keep up the good work.

I bought a DNA kit, sent it to my mother who submitted her sample, but now I can't access her results. She has problems accessing websites, does not navigate them well and I'm not allowed to see her results and neither can she. That's not good enough. Very disappointing. I regret having used MyHeritage.

Lana M. Spent a lot of time with me in successfully assisting the transfer of two Family trees from my account to my wife's account.

So now we have all our family trees on the one account which makes life easy as we no longer have to change accounts to view family members that we are researching together.

Lana was very patience with me and was able to assist with some computer shortcuts whilst allowing me to master the download of family files from my account to uploading family files to my wife's account. So now we both work on the same account with common families.

My wife also mentioned that she appreciated Lana's patience with us during out time with her

For the experience I feel more confident in using My Heritage programme, thanks to Lana.

Keith O'Malley
Sydney, Australia

I have around ******* person on my web family tree once they have deleted it by mistake with no back up. For the second time they have lost a lot of critical information, now they have done it again!
I am waiting for 4 day for a solution but still nothing.
They don't car about losing years of working

Very disappointed that Ive been unable to contact the support team in the uk to discuss the lateness of my DNA results. Every time I have been told by the automated voice to call back later. My husband had his three weeks ago. I have tried at different times of the day and it makes no difference at all.

As a long time user of the program, I recently ran into a few bewildering situations - discrepancies between my data on my hard drive and the online version, and needed to get help from the site. I corresponded initially with their Support Team, which was answered by Mia, who then saw the matter through to the final conclusion.
This is to simply state that the help I received was extraordinary in all ways and my problems were either resolved or in one case cleared up as to the root of the issue, which was out of the website's area of control.

My husband's DNA kit was lost in the mail on the way to the lab in Houston. I emailed the company and the next morning I got a reply saying that they would be happy to send another one to us (free) to replace the lost one.

Happily the kit turned up shortly thereafter and MyHeritage didn't have to send it after all. We are waiting excitedly for the results of our samples. Thank you.

My problem was solved! I was very disappointed when Family Tree Builder would not sync with the My Heritage website. After a few emails back and forth, support decided they needed to connect to my computer. I was a bit alarmed but was reassured it was very secure.
At the agreed time Eden connected to my computer, and through some magic solved the problem. And tested to make sure it worked!
He also helped me to set up so that the right person was on the opening page
I was very impressed. Thank you very much!