MyHeritage

With the website MyHeritage I am cooperating with Jan 2009. I want to Express my gratitude to thank the Support Team at MyHeritage. Over all there were no unanswered letters! Assistance is lightning fast, problems are solved constructively. That is very nice - considering my years of participation in the project in connection with which I there are discounted subscription offers and bonuses! It is very important and whether that communication takes place in my native Russian language!
Huge thanks and respect Mache - very prompt professional coordinator for solving my questions in July 2017!
Such support and attitude towards customers is rare and I'm glad my family tree I decided to build this in MyHeritage!

My Heritage is the most cost effective and the most broad spectrum family research I have tried.

Ive learned a lot about my family tree from this site and have always been able to get first rate customer support when needed. Today, I spoke with Breck in sales and he took a lot of time to patiently listen to all my questions and help me make important decisions about purchasing DNA tests for my entire family.

I highly recommend this site to anyone who wants to find our more about who you are and what you are made of.

With the exception of the instructions in the kit being for a different kit and after I called MyHeritage, the very polite lady on the phone helped me through the process of registering our DNA kits. She was very easy to hear and spoke clearly and not fast. It was a very good experience. I give them so far 5 stars.

MyHeritage is affiliated with (probably owned and operated by) FamilySearch.org. Didn't know that before I did a trial period and forgot about it. Only used the site once. They charged my card $119, but only would refund $59 after I tried cancelling my subscription. That's their policy. The same is true for FamilySearch.org. This time, instead of getting my 'partial' refund, I got charged $159.
I was promised a refund of the erroneous $159 and the partial refund of $59 in... 3-10days. I asked several times to speak with a supervisor or manager. Never was allowed. And, even after their mistake (which caused other issues with my bank account), they still refused to give my initial full refund. Oh, they offered a $25 gift certificate to use on their products. I'm quite upset, to say the least.
Ancestry.com is better and the site is more user friendly, too.

I had a question about the app and subscription services. I was helped by a very friendly young man called Itai. He answered all my questions, found help from a colleague when he needed to and was generally very accommodating. This is not the first time I have used the support number and will certainly make use of their service in future.

Hi
I have discovered that payment have been take without my agreement, I cannot access the my account has it keeps saying incorrect password, I try to reset but never receive the reset email.
I have tried contacting customer service with no joy at all.
My advice to anyone considering using this website is DON'T

We sent our DNA test kits in one week ago, by US Mail, from Dallas to Houston, about 250 miles. As of today, they have not logged our samples into their system, so I have no way of knowing whether or not they received our samples. I used the envelope provided in the test kit, so the samples were sent first class mail. I should have used priority mail, so I would have a tracking number and proof they received the samples. The customer service rep. Was no help. She said I would have to wait, possibly up to 3 weeks before my samples are logged into the system. Then another 3-4 weeks to get results.

I had two complaints, one IT and one financial. Both were professionally handled. Offers and counter-offers negotiated until both Service Provider and Customer were agreed on terms & conditions, so the
Issue was quickly and amicably resolved. A potential customer loss was skilfully retrieved with patience and bone fide willingness to compromise. Bouquets to Yocham, Shirley & Anthony. David Jones, Queensland, Australia

I have had a technical problem with the software for over 100 days. The only feedback I can get is that "our tech team is aware of and working to solve the problem." I can't be the only site manager that has experienced a problem with the "Sync" function. Not being able to sync has created other problems with saving newly added data.

They immediately took 2 payments out of my bank. I complained and they said it was normal and the 2nd payment would be refunded in 5 business days. It has not been. Its close to Christmas and that extra $119 was for presents. Would like to cancel altogether and get both payments back. Sure, that'll happen.

I was concerned when only three of four purchased DNA kits were shipped. When I called to find out why, MyHeritage employee, Mark, went right to work to verify my purchases. That accomplished, he promised to call back within 24 hours to inform me of the status of the fourth purchase. He did just that and made sure that purchase was also shipped.

My DNA accounts were picking up trees from people who had invited me. So, those trees were linked to me and to my family members giving false information.

I still don't know how that happened.

Once I figured out how to contact My Heritage support, the solution came quick and the fix was easy,

Once I really, loudly complained and then wrote this review, that is when they finally offered a refund. You can get a refund but it takes multiple emails AND a very negative review. No, finally giving me the refund won't change my review. Offering it right up would have earned a much better review.

Following a reload of MyHeritage to a new computer I needed some assistance to make the sync function work properly. I feared all data and photos might be lost. The tech support was responsive and direct. I received understandable directions and my problem was solved with a few key strokes. The service was excellent.

Tried repeatedly to call customer service and either got a busy signal or recording saying that there was nobody here call later. However, being frustrated I sent an email describing my problem that I with my order and they immediately sent me a confirmation and the next day a detail response resolving my problem.

Well after reading these reviews I will not even look at the site! I've been on other sites where you can't cancel when you want. I actually had to cancel my credit card because of one of them.
Sorry Dean.
I am hoping that you will be reported to consumer and corporate affairs and BBB

Bmw

As a busy man, I hate to be disturbed by incorrect or unclear messages.
The end of the message was, for any question call our number.
I have called, the lady's reply was exact and I waited not too long to have a full satisfactory answer and even gained some unexpected disscount. Thank you. Carry on.

I rang to check on the progress of my order. I was dealt with Alon? Who was absolutely brilliant. She was so pleasant and professional and given the stress I know contact centre staff face every day she made me feel that my query was important and she wanted to help. She is a credit to your company thanks so much and well done. Peter

I was number 26 in line waiting for a rep... so I put my phone on speaker and worked
On other projects. The representative came online after about 50 minutes - and he
Was great. Patient and thorough. Some things are worth waiting for.

I subscribed for 14 days free trial and the 23/7 telephone support was unavailable on the two occasions I tried to use it on the first day. I therefore tried to unsubscribe but there was no way to do it on line as it goes in a loop with no end. E mail was no better with the promised acknowledgement of appearing. They still tried to take my money but fortunately my credit card company supported me. I strongly advise to stay away.

If you get a trial and decide to not continue, be very sure you actually canceled. I emailed requesting a refund and for some reason they're requiring me to talk by phone "to help me with my request." My request is very simple, the kind normally settled even with a chat bot. I want a refund.

Also, when I initially contacted Support, I was told I would receive an answer in 5-7 days. That was not the case and I'm having to constantly follow up with them to get someone to be helpful.

I had problems with some bugs in the latest software version. A quick helpdesk reply suggested reloading a earlier version that they me a path to. This now works well. Great staff on the helpdesk were wonderful.
Been a user for well over ten years now.

Always willing to help, if I have a problem with my tree, ringing me back could be a bit quicker, but I also understand, that it can be very busy. So far so good. I have been a full member since June 2017