MyHeritage

Joining my Heritage has made it possible for me to learn a lot about my family. I mean both immediate relatives and distant family members. It is enough to say that now I can boast nine generations of direct relatives with the oldest known to date being born in 1691. It was achieved without leaving my apartment. I just used prompts coming from MyHeritage.
I have also found priceless facts about my grandma, namely her boat trip to the USA in 1926.
So, I am a very happy customer.
There are some minor glitches with syncing my family tree created in the Family Tree Builder software with my family tree website. There some issues with the interface which I would not like to be there.
But, these are really minor things compared to the advantages coming from the full membership of the MyHeritage service.

I was stuck looking for an ancestor so I began My Heritage free trial, found my lost ancestor elsewhere, didnt cancel soon enough now stuck with 161.00 for a year. Only to discover if I want any information on my ancestors I need to pay 130.00 extra for data and 200.00 extra for more complete family info. Imagine my disgust. Plus Family Search is completely free and very helpful. Dont get sucked in on free trial! This site will only help if you pay $ 492.00

The outstanding customer service was worth the telephone wait. Markus was knowledgeable, friendly and solved my problem in record time. I use My Heritage weekly and have found it very helpful with building my family tree.

I was able to expand my genealogy tree from about 100 ancestors to over 14OO persons."smart matches" and "record matches" provides lots of info. Nearly impossible to reach customer service by phone, but very quick and efficient follow up by email.

Paid for info. Got none! They used what I gave them - got nothing back from them I could use. Waste of time and money! They won't answer any of my questions.

Avoid this place at all cost!

Thank you, Jim Burk

It is a great pleasure to research with My Heritage tools. Everything happens fast and efficient. I feel safe to work on this site. I made many contacts with family members as well as ancestory history. Keep up the good work.

Support team was great and provided creative solutions to my problem. The solution ended up meeting my needs. They could have easily said. No we can't help... but they did not. They were a great help.

It was 10:20 at night when a My Heritage representative took my call. Her name is Linnea. What an amazing girl!
Friendly. Professional. Patient. Understanding. Eager to assist.

It was nice to be able to speak to someone who is conscientious and knowledgeable enough, to find me a solution to the problem I had, with such ease, and at that time of night too! Linnea was great. A good listener; she really alleviated the anxiety I had.
Thank you My Heritage for having such brilliant staff!

I bought two kits, one was correctly activated and assigned to me, the other one my husband created his account and "activated" under his name, but no kit was assigned to him, neither he received any emails by the time of the activation.
The samples were sent to the lab, but i only received notifications of mine that is currently being analized, and his sample appears in my account but with no progress, neither receiving notification emails of each step eg "sample received by the lab" and so on.

I would like his sample to be correctly assigned to his heritage account, because that was already sent to the lab and no updates were made by myheritage.

I ordered the kit, received it fine however sent it back over 3 weeks ago. Still shows on their website that kit has not been received. I have made repeated attempts to find out what happened to the DNA sample and if it has been lost in transit, do I get a refund or another kit? Have tried to e-mail, phone and all I get is "we'll get back to you when we can". Order thru Ancestory. My friend got her results back a week ago.

I'm a native Dutch speaker. After choosing that language, I found out that 5 people were in line before me. When I arrived at number 1, this guy's problem took an eternity. As a voice kept telling me that I could easily switch to the English helpdesk and I was tired of waiting, I switched over... only to find out that this time another 4 people were waiting before me and there was no way switching back!

I then tried it another day and this time I was helped almost immediately.

The person was very friendly and accurate.

I was hesitant to subscribe to my heritage as I read all the negative comments and concerns. I did not find a 14 day trial so I went ahead and just subscribed for a year. It is expensive biut the info on site is better than some of the competitors. I was stuck on several ancestors and my heritage actually helped me to get over the hump. Right now I am very satisfied but I know there may be a hassle when I cancel.

High service attitude, pleasant conversation, professionalism, deep knowledge, caring, sincere desire to help, patience, creativity and conveying the feeling that the service provider loves what he does and proud of the company in which he works.

I wanted to order a DNA kit on MyHeritage today but I did not succeed because the fields allowing to inform the elements concerning the credit card did not work.
It is already surprising not being able to order on a site, it does not make very serious.
I then called the assistance number to report this difficulty and there, the person who answered me asked me to give him my credit card number and the PIN.
I pointed out that if a code was confidential it was meant to communicate to everyone. She told me that she regularly communicated her code when she ordered airline tickets.
This practice is a real scandal: it is an attempt at fraud, it is unworthy of a company that gives itself a serious image. I feel that I have been the victim of an attempted robbery and I am in the process of informing myself to take legal action on this matter.

I have been going back and forth for years, between Ancestory.com and MyHeritage.com without being able to afford both. I recently took another look at MyHeritage.com and boy, have there been some major updates, I am impressed. When my subscription ended at Ancestory.com I moved all my data to MyHeritage Family Tree Builder to continue my work on my tree offline. I can quickly and conveniently add and edit my tree with ease. Combine that with many tools to help me clean up, many, many imports make looking into this software worthwhile and the price is right. Customer Service has been responsive with all my dealing whit them.

I do tell the world about it. You provide an excellent service and your staff is knowledgeable and courteous. I am delighted except for the long phone waits especially if the phone gets cut off after long waits although that is something you cannot control. So a big thank you for powerful software and being a great company.

I only have the highest of praise for MyHeritage. I contacted the site with what I feared to be a complex issue. What I found on the other side of the phone was a quick resolve with the most excellent, professional, knowledgeable, friendly and caring representative. Luke was not only attentive, he provided wonderful insight delivered with such thoughtful understanding. I will remember his kindness with much appreciation and continued gratitude.
Jo

On 3/13/16 I received an email telling me they had charged me $100 for the next year. I did not authorize the charge and immediately cancelled effective that day and received an email telling me my account is cancelled effective 1 year later. Could not reach them by phone as it was Sunday and they were "closed." Sent an email requesting cancellation and credit for the renewal.

No response to my email so I called and spent almost an hour on the phone with them and after 2 escalations, they offered $50 credit. I advised any other business with auto renewal notifies me ahead of time. They claim that makes no difference to their customers. What a crock.

This business is a scam. It sounded credible to me initially because of its relationship with 23andme. I will dispute the charge on my Amex bill and also notify state attorney general.

The My Heritage team were very helpful when I first called them in regard to the loss of all pictures on my family tree. This was a new problem for the team and still unsure why it happened but after a week they were able to recover all the pictures and restore them to their rightful place in my tree.
I am extremely grateful to the team for their hard work in resolving this problem. To replace the pictures myself would have almost been impossible as I don't know where many of them belong or who the people are without them being in place to begin with.
Again, many thanks to the My Heritage team.

I'm using MyHeritage for several years and always with great pleasure. It's easy to use, i never really needed the support team. And now there is also a Mac version of MyHeritage Family Tree Builder. With the same look and feel as the Windows version. That's a great achievement, everything is at same place as in the PC version, so no searching. It's there where you think it is, fantastic. I think it's even better then Reunion and its for free and is support you language. So what you need more.

Great Job.

As we are in our seventies, my husband and I are not very techie. But your excellent software is a pleasure to use. Only when I wanted to merge my family tree with my son's did I get "stuck". Your helpline was absolutely briliiant in sending clear instructions. I have also spoken to My Heritage phone Helpline, and that was brilliant too... it was friendly, and easy to follow. My tree now has several hundred people in it, and goes back to 1550. We could not be more delighted.
Marilyn Morgan OBE

I am also very unhappy with the service I received from My Heritage. I also, tried the 14 day free trial and was waiting all day for the email asking if I would be interested in paying for a subscription. What a got instead was an email from the company telling me that they billed my credit card before even asking me if I wanted the subscription. Like all the other people here, I also called to ask for them to credit my credit card for the amount they charged and that I would NOT be interested in a subscription. The "billing rep" that I spoke to said everything short of "too darn bad". I've used other genealogy sites and they would NEVER treat people that way. They were extremely helpful with any questions I had. Why can't My Heritage do the same? Because they are a scam! This is the first review I've ever written, so take my advice and don't get involved with this company if you don't have to.

I called today to cancel my data subscription and to ask that the cost of this subscription which was paid on August 29,2017 ($159.20) was going to be put back into my credit card account. I talked with Joshua and he said it would be taken care of but it may take up to seven days. Joshua was very cordial and I was pleased the way he handled this issue.