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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Am a returning customer. I tried a lot of other genealogy web sites, there good, but not as good as MyHeritage.
That why I returned.
Date of experience: November 12, 2024
I have found more relatives than i thought i would. But the other side of the tree by marriage i am really struggling
Date of experience: November 12, 2024
Rep was able to reduce price to where I could afford MyHeritage. Been a member for last 4 years. Thank you.
Date of experience: October 31, 2024
So many tools that I use a lot. Picture cleanup, ancestors talking, DNA matches, calendar alerts, and other things.
Date of experience: November 12, 2024
There are now just a few too many discoveries sent at one time which makes it more difficult to process.
Date of experience: November 12, 2024
Did all I expected, efficiently and quickly. Even with small requests, emails were answered on the turn.
Date of experience: November 12, 2024
I like being updated with possible connections... I just don't utilise things often enough. Glad to have this though.
Date of experience: October 29, 2024
From the very start of joining it gave you a lot of help and new member additions to review. After 3 years it is still an adventure.
Date of experience: October 28, 2024
All smartmatches are behind paywall...I took premium and get nothing? I got more information from Geni via "record match".
Date of experience: November 12, 2024
L'accès à ce site permet un accès à des millions de documents provenant de sources très diverses, et nous permet de dialoguer avec des personnes qui ont des ancêtres communs avec nous.
Lors de ma souscription, j'ai pu accéder à des tests ADN et pouvoir les croiser avec d'autres résultats de différents pays ce qui m'a permis de voir les niveaux de " cousinage ".
Date of experience: November 24, 2024
My direct ancestor are very important in the first settlements in America AND the settlement of several future states. They are some of the first to settle beyond the Appalchain Mountains
After more than a fifty year search I found direct ancestry with the settlement of Jamestown, VA.
My direct ancestor was the great hunter, soldier and carpenter for the colony AND was the brother-in-law of leader of the colony john Smith. At the same time my Native American ancestry was confirmed with a direct connection Chief Powhatan.
I also found direct ancestry to the first settlers of Plimoth colony, Massachusetts 16
I found direct ancestry to most of the Scottish King and royalty. Direct ancestry to several English Kings and royalty.
Found direct ancestry to the King of Norway, Sweden and Denmark
Found direct ancestry to A Spanish King
My direct ancestry to royalty in Ireland, Wales, Germany, Holland and Belgium.
As a historian these discoveries are ABSOLUTELY AMAZING.
Date of experience: October 28, 2024
Love it.it's great to find new members of the family. Finding where ancestors are born the dates
Date of experience: November 12, 2024
Its like diving into your family history and finding little gems that you didn't about. Its great
Date of experience: November 12, 2024
User friendly. Take the test sign up send it in the results show up within a few weeks or so. So far so good
Date of experience: October 29, 2024
I like the heritage news but I have no plans on doing a family tree I leave it to other family members
Date of experience: October 28, 2024
Lots of possible links received from my heritage.
DNA lead to contact with my cousin's daughter
Date of experience: November 12, 2024
Negotiating the website was straightforward and the kit arrived quickly. Completing the test was easy and was done without any problems.
Date of experience: October 28, 2024
The my heritage platform is an easy to operate system allowing cross checking with other family trees.
Date of experience: October 28, 2024
I had couple small issues with 2 accounts, customer service was so helpful getting them combined for me.
Date of experience: October 28, 2024
Good price and fast response. I orded my kit 2 days ago and it has already shipped.
Date of experience: November 12, 2024
I am happy with the MyHeritage program and a recent response to my recent enquiry.
Date of experience: November 12, 2024
Found so many ancestors and where they lived.
Also found cousins all across the world
Date of experience: November 12, 2024
I Love MyHeritage.com as I have found family members and their information. Thank you, Joy,
Date of experience: November 12, 2024
I am a long time member of MY. Firstly, I wonder why MH does not refine the DNA sample I sent in. Other companies do. I don't believe my one is accurate.
I find a few features have been at the cutting edge eg photos. I like that it suggests conflicts in information but some of these I can't correct. For me, the main part is constructing my family tree and this has been cumbersome. I don't have hours to wait on help. So I have become less impressed and less engaged with it.
Date of experience: September 10, 2024
I checked out several sites before choosing myheritage. They have it all! I sent them my DNA and they've matched me up with a lot of relatives, some I never even knew about from all over the world! I can choose who can see what information, they opened up a lot of records, and opened my eyes to so many new experiences and places to look. I love them!
Date of experience: September 13, 2024
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
We understand your frustration regarding the access to Smart Matches™. While viewing Smart Matches™ is free, confirming them or contacting the owner of a matching tree requires a Premium or PremiumPlus subscription. If you have a Premium subscription and are experiencing issues, please reach out to our support team at vipcare@myheritage.com from the email registered to your account, and we’ll be happy to assist you further.
Kind regards,
Henrik,
MyHeritage Customer Care Team