MyHeritage

Very, very disappointed in the limited amount of information provided to me. I expected so much more detail regarding who my relatives on both my mother and father's side were. Cannot believe you think that the information you provided was sufficient. I was expecting so much more. Also your site is not USER FRIENDLY. It seems to me you are interested in getting good reviews rather than actually helping the people who paid good money to find out the information that you did not provide. Thank you, Linda Vugrinec Palmer

I have been having a problem with My Heritage for a couple of weeks and emailed the Support Team for help. Michael tried so many things to help me. When all else failed, he rang and went through several options until he found that it was my computer and not the My Heritage programme. Michael was a true gentleman and was so tolerant and patient with my lack of computer knowledge. I am so very grateful that My Heritage have support people with Michael's expertise and knowledge to help me with any problem that I may have.
Thanks you.
Sandra.

I tried their two week free offer. Without warning they charged me over 450 Israeli Shekels without informing me. I tried calling. There is no one to speak to in their Israel headquarers. Emails go unanswered. I will file a complaint with the police for fraud.

My first call to My Heritage was great. I was third in line for assistance. Waited about 5 minutes. I wanted to add a cousin to my grand father and could not figure out how. My support person got right into my tree, understood what I wanted to do and talked me through my first entry. Was able to finish on my own. Great assistance. Thank you

I was very please with the support help that I received. I attempted to merge additional extended family from another tree into mine. As a new user, I found out I ended up with a lot of duplicate persons. While I would have liked the program to have an undo or merge function to ease the correction, Dylank provided me with a very usable work-around solution. Additionally, I was very pleased at how quickly the help telephone line was answered. Thanks for providing a solution

Assistance from Kiran was helpful, accurate and patient.
Gaining access to the help via telephone was very slow because I was unable to open the MyHeritage site and so could not announce my ID number by phone. Kiran trained me to clear all files and start the google process again. Thank you.

. Regarding my recent review of MyHeritage website and the company as a whole i found that it was not for me.
Bit of communication issues from there side but they have honored their promise and refunded all of my money.
So i have to say that i am satisfied and happy.

I was as a victim of their security breach. Then, only after complaining to them in regards to the loss I occurred did they offer complimentary use of their software for a (stingy) 6 months. Wow, very generous of you MyHeritage, not. Six months later after filling out my family history on their site, I was the victim again of all the bugs on the site that erased my data or family tree charts that include complete omissions of family members and their ancestor lines. This company does not stand behind their product and has a boatload of technical problems. I would not TRUST this company with your precious family. This Company has a reputation for MAJOR DATA breaches..

I have been using myheritage.com for the past six months and have added 1,131 family members, some dating back to the 1400's and 337 families in this short time. Twice I have asked for additional help from the staff and received a reply within a few hours with the answer. I also have access to Ancestry.com from another family member and I much prefer using My Heritage. The price has been reasonable and I have recommended this site to many friends. I like the way it displays photos and additional information of each family member. This site is user friendly. The Smart Matches and Discoveries are amazing. Kudos to the staff of this exceptional organization.

I just got off the phone with Stephen, My Heritage CS rep, and he listened to and solved my issue with great understanding and speed of a solution applied. You just don't get many cs reps who take care of the customer needs like he did with no hassles. Thanks Stephen

I could not sync. My Family Tree Software with the Family Site as the Sync was frozen. I tried sending e-mails but had no response. It was not until I found the FAQs that I discovered how to raise a problem. However my question was quickly dealt with and it appeared I needed some bug fixes. All seems well now.
I believe that the method of raising questions and the fact that updates (bug fixes) are available should be more broadly advertised.

I really appreciate that someone has created a software like MyHeritage. It is great to "build" your family tree, to put your family photos on your website and many other things and you can all share with your family.
Every (technical) problem has been solved by MyHeritage team even the responses were almost always in English and not in Czech even they knew we prefered communicate in Czech for better understanding.

Past two years I am gathering family history because I want to write a family chronicle book.
MyHeritage's Family Tree Builder is suitable for me and a year ago I upgraded the software to the Premium version. It is a great tool and it provides a lot of good features. Unfortunately, all the features are not always suitable for some regions and I have to use local search engines and data. In some cases I am limited with knowledge of language ( for example Romanian or Hungarian). In Smart Matching process there are huge numbers of matches mostly adjusted for US, Canada or UK.
Therefore, I often use other genealogy tools too, read newsletters and so on.
In the case I needed an advice of MyHeritage Support's team completely satisfied my needs.

Tried it for the 14 day trial to compare to my other family tree website. Charged the fee - I have trying to get it back for weeks. Customer support is NON existant. When I call no one is there that can access my details to refund, when they call me its late at night (when I sleep). Really not happy, very unhelpful. Would not recommend at all.

Love this company & the site. Unfortunately, due to finances I had to discontinue my membership for now. The CSR I spoke with, Saoirse was very friendly, helpful, courteous, efficient & professional. He immediately took action to refund my payment & even sent me an e mail confirmation. Hopefully, I'll get to join again once my finances get better. KUDOS to Saoirse & to MyHeritage. Thanks! :)

I had a lot of questions and I called twice. I spoke with Alon and later with Melissa. They were both very knowledgeable and helpful. So far, my and my son's testing is accurate. We are awaiting the final breakdown
I am very pleased.
Thank you.

I had a lot of questions about the DNA matches, and the person that attended my call, made me feel as if I could use my time. No hurry, that was very good. She could follow my questions and answered them based in my own data.

The dna kit arrived from America really quick and once I opened the box followed the instructions which were clear to follow put the swabs in the pack and sent it back. I have also spoken with the support team and they were very helpful. Excellent

I had a trouble with delivering 2 DNA kits a year ago - I have never received them. Despite the issue happened long time ago and it's rather my local post problem than theirs, customer support has re-sent 2 DNA packages for me again with no charge. I'm very pleased with this company's level of support and customer collaboration, thank you MyHeritage team!

I got really good help when I needed to change registered email address to a new one. The old address doesn't work any more. The customer service agent stayed online until she was sure that I had got access to my account with the new login.

After using the Family Tree Builder program for over a year with no real problems, I finally couldn't get it to sync with my MyHeritage Family Tree website. I contacted the help site listed via email and received a response in a day or two - not bad for a small company located halfway around the world from me. It took several email exchanges with very clear instructions on what info they needed to determine the cause of the problem and how to fix it (update one of the programs.). I really appreciate the persistence and promptness of the help staff in addressing my problem!

Bis jetzt gibt es keine zufriedenstellende Lösung, wie ich fehlerhafte Ortsbezeichnungen in meinem Stammbaum finde und korrigiere. Das einfachste wäre, man könnte die unterschiedlichen Schreibweisen wie bei Legacy verschmelzen. Viele Orte können auf der Karte trotz richtiger Schreibweise nicht gefunden werden. Hier wäre es sinnvoll, man könnte sie selbst auf der Karte positionieren. Der Ort Święcia in Polen erscheint richtig, wenn ich "Swiecia, Konin, Wielkopolskie, Polen" eintrage. Trage ich richtig mit polnischen Sonderzeichen "Święcia, Konin, Wielkopolskie, Polen" ein, wird der Ort nicht gefunden. Das selbe gilt für Żychlin. Nach der neusten Änderung funktioniert die Anzeige der Family Map beim Klick auf den Ort bei den Einzelpersonen nicht mehr, sondern ich muss mich über Stammbaum - Mehr - Family Map umständlich durcharbeiten.

I've been exploring my Family Tree on MyHeritage.com for 10 months. I have found the software easy to use and the data available extremely helpful.
Whenever I have needed technical support, the service reps have been very helpful and solved my issues first time.
Highly recommended.