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MyHeritage

Overview

MyHeritage has a rating of 4.3 stars from 4,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.

This company responds to reviews on average within 5 days
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How would you rate MyHeritage?
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South Africa
1 review
0 helpful votes
Follow GERALD V.
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It is easy to use. The program has the best features to enhance your family tree.
It has a data base of billions of records from all over the world with many added daily. The Record Matches, Smart Matches and Instant Discoveries help you to do research and find family you never knew. It was amazing to see how I could Enhance, Colorize and even Animate old black and white family photo's

Date of experience: August 19, 2024
GB
1 review
0 helpful votes
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My heritage
September 5, 2024

I have found the whole experience of finding my family more difficult than actually finding my own, maybe as I come from carribean background. I am still waiting on my dna testing to come.through but had been advised about the time it takes.ypu can look on the website as to where they are with the testing

Date of experience: August 26, 2024
Canada
1 review
0 helpful votes
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Lack of response
August 31, 2024

I presently have 2 unanswered emails with regards to why I am not able to extract information from a saved MyHeritage record.
I have an outstanding issue with regard to obtaining a refund. So not very happy right now.

Date of experience: August 21, 2024
Dean A. MyHeritage Rep
8 months ago

Hello Ursula,

Thank you for your feedback and for bringing this to our attention.

I would be more than happy to assist and follow up.
Please contact me at dean.vipsupport@myheritage.com from the same email address that you use for your account on MyHeritage.

Thank you and I look forward to hearing from you.

Kind Regards,
Dean,
MyHeritage Team.

Germany
1 review
0 helpful votes
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MyHeritage ist sehr interessant!
February 13, 2025

Ich habe durch MyHeritage sehr viel über meine Vorfahren erfahren!

Date of experience: February 11, 2025
Norway
1 review
0 helpful votes
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12 years with MyHeritage
August 28, 2024

A great "toolbox" with DNA analyzing and matching against family trees as the most interesting of the newest tools. Easy to use. And easy to spread wrong information, if you copy without checking with trustable sources.

Date of experience: August 18, 2024
Netherlands
1 review
0 helpful votes
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Teleugesteld
February 13, 2025

Wacht nog steeds op de DNA Kit die ik vorig jaar voor de kerst besteld had

Date of experience: February 10, 2025
Italy
1 review
0 helpful votes
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I am a returning customer, they always deliver perfectly
August 27, 2024
Updated review

I am testing the fifth family member. MyHeritage sends DNA packages very promptly and with exceptional care. The packages are weatherproof and easy to resend to their testing laboratory.
I love this service and will keep testing with them. It makes knowing more of my past so much easier.

Date of experience: August 17, 2024

On the verge of innovation with the past
August 9, 2024
Previous review

I cannot begin to express my gratitude for MyHeritage. This platform has been an absolute revelation in my quest to uncover my family history.

I was astonished by the sheer volume of new family members I discovered. It felt like uncovering hidden chapters of my life. Connecting with distant relatives and learning about their lives has been incredibly enriching. Furthermore, the details I found about existing family members added depth and color to the stories I already knew.

The DNA kit was a game-changer. It opened up entirely new avenues for research, and the match results were incredibly accurate. It is truly remarkable to pinpoint geographical origins with such precision.

I was also impressed by the photo enhancement tools. Bringing old, faded pictures to life is like stepping back in time. It's a magical feature that has brought immense joy. The messaging tools have been instrumental in connecting with newfound relatives, making the experience even more personal.

The option to browse other - open - family trees is a brilliant feature. It has helped me consolidate information and create a more comprehensive family history.

MyHeritage has far exceeded my expectations. I wholeheartedly recommend it to anyone with even a spark of curiosity about their ancestry. It's an invaluable tool for building a rich and detailed family tree. Thank you, MyHeritage, for making this journey so rewarding!

Date of experience: August 9, 2024
Croatia
1 review
0 helpful votes
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The beginning of a wonderful travel
August 27, 2024

My heritage makes you travel. In time and space. You discover amazing facts about your ancestors, so...about yourself. It is a pity to be unaware of so many things that brought you where you are, and the person you are..

Date of experience: August 17, 2024
Canada
1 review
0 helpful votes
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Better than your competitors
August 31, 2024

For a long time since I had Ancestry DNA done, I did not have too much contact with them. From the moment I received my DNA results I have received "connections" from you constantly and find it easy to add additional info to any entry in the tree. I have more than one tree on my account, McGuire (Materanal side) Rutherford (Paternal) and Daley (my wife's, from Jamaica). When I review some of the names, and it shows maybe 9 people connected to that name with a description like "brother's wife" I do not know which brother it might refer to. I saw somewhere that it has been updated to show a family tree line to remedy that, is that an update that I have to ask for?. I would like to know if there are any updates to the program that I can get or does it come automatically. Thank you for now,
Des. Rutherford

Date of experience: August 21, 2024
GB
1 review
0 helpful votes
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My family heritage
September 21, 2024

I found out a family truth. My Grandmother who died always said she had African heritage and we didn't believe her till we found out I had 5% Nigeria.

Date of experience: September 11, 2024
Canada
1 review
0 helpful votes
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I had difficulty maneuvering the screen to delete and to control the tidiness of the screen- the tree adds far too many copies and makes for a surprising mess of perhaps five copies of one person for example. She did help me and patiently guided thru a process to control those copies but I still think it should not happen. Also she explained inclusion of married individual spouse ancestries which really messes up everything - I think my heritage could set it up so that did not happen or at least provide a choice.

Date of experience: August 22, 2024
Canada
1 review
0 helpful votes
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Fantastic!
September 2, 2024

I have got further in tracing my ancestry with My Heritage than I ever got with any other site I have tried. I am especially happy to have finally found out information about my paternal grandmother: I had previously known nothing about her except her name.

Date of experience: August 23, 2024
Ireland
1 review
0 helpful votes
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I was delighted to take advantage of a free DNA upload weekend with a number of kits I administer and that led to taking a full year subscription which allowed me to delve into matches that weren't on other sites. I was particularly surprised by the number of Irish close matches that were there which helped solve some family line issues. The chromosome browser was really useful although it would help if I could separate maternal and paternal lines there as many matches were on both sides. More colours would also be useful for chromosome matches. I'm not a huge fan of the tree design. I subscribe to another site which I find more intuitive. I can't afford to subscribe an annual fee and wish that I could have the option to subscribe for one month at a time where I could focus on research at an affordable rate and take a break when I'm not using the site. However, my overall experience with MyHeritage was really worth it and I wouldn't hesitate in recommending uploading your DNA there.

Date of experience: August 21, 2024
New York
1 review
0 helpful votes
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Describe what your intentions are and the representatives handle all the details, they anticipate connectivity issues and call back when they say they will.

Date of experience: September 10, 2024
Canada
2 reviews
0 helpful votes
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No results after 2 months
August 31, 2024

I received and sent back my DNA kit June 22,2024 and as yet, never received the results.
I contacted My Heritage many time and finally was told a new test was sent to me August the 12th. So far I've not received it. I'm most discouraged. The My Heritage website does not include a phone number to contact so I could not even speak to someone in person.
As a senior in my 80s, I had wanted to find out more about my heritage. I was planning on giving gifts of tests to my children but will now use a different DNA source.

Date of experience: August 21, 2024
Dean A. MyHeritage Rep
8 months ago

Hello Paul,

Thank you for your feedback.

I am really sorry to hear this happened. I was able to locate your account and I am pleased to see that the issue was already solved by my colleague who provided you with a replacement kit that should arrive to your soon.

Should you need further help, please do not hesitate to contact me from your registered MyHeritage email to dean.vipsupport@myheritage.com.

Kind Regards,
Dean,
MyHeritage Team.

Florida
1 review
0 helpful votes
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Helps progressing with family history
September 6, 2024

Nice tool to help you progress and keep your findings safe since your tree is private and people cannot mess up your good work. I feel there are less South American records but still helps.

Date of experience: August 27, 2024
Canada
1 review
0 helpful votes
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Need some things explained.
August 31, 2024

I like the web pages and the ability to access new information and the web managers. But I find I'm confused about the DNA matches ancestry, who they are and how these are related to me. Also does the DNA matches mean they are biologically related?

Date of experience: August 21, 2024
Canada
1 review
0 helpful votes
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This site has been very helpful and I have gained a lot of valuable information in my research. One of the drawbacks for me has been the smartmatching process. If there is a family of multiple siblings, the identical smartmatch has to be completed for each individual even if the suggested smart match source if from the same person. This gets especially tedious if the parents and children of this individual all have the same smart match.

Date of experience: August 21, 2024
Germany
1 review
0 helpful votes
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Jetzt rollt der Ball
November 7, 2024

Mit eher dürftigen Unterlagen sind wir mit unserem Stammbaum angefangen. Nach nunmehr fast 3 Jahren kommen immer mehr Daten zusammen und aus unserem schmalen Stamm ist eine riesige "Buche" geworden. Wir sind wirklich stolz auf das Ergebnis. Vielen Dank an MyHeritage!

Date of experience: October 28, 2024
Germany
1 review
0 helpful votes
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Ich bin sehr zufrieden mit dem Programm
February 13, 2025

Ich bin sehr zufrieden mit MH, es werden nur zu wenig nahe Familie in den Newsletter.

Date of experience: February 13, 2025