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From the business
MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.
With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.
The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.
MyHeritage Reviews Summary
MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.
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I find the amount of emails that I get to be a bit too much for me and I struggle with them. Otherwise I'll get by.
I love the info I get from my matches section. I love the dna relationships knowledge. I enjoy updates on my origins. Your company is awesome.
It's been great to match my ancestors with other sites, and to find new relatives that I did not know about.
MyHeritage continues to provide outstanding services and continues to demonstrate growth. I like the "coupling" with FT DNA with regard to family tree information as it fills a gap that FT DNA doesn't provide. I would recommend growth into more analytically tools to compare family tree/DNA info, similar to GedMatch and not necessarily replicate the tools already available through Ancestry.com or FT DNA. I would also like to see coupling with a company in England providing insight/ info on English heritages.
And there was me thinking I was English through and through… how wrong can we be!
Me ayudó mucho en enriquecer mi árbol. A veces la cantidad de emails que se reciben es un poco invasivo. Deberían permitir seleccionar la frecuencia o los temas o las ramas familiares con diferente frecuencia de envíos
Often able to find parents names and personal information not found elsewhere
This is a great site to build your family tree. I only have one negative point and I hope they correct it. There should be a person to person contact number for when one has to talk to someone in control. Computers and AI are good tools, but I am a little old-fashioned and still like the human input.
Good easy to use
Good results and information
Subscription a bit expensive
Keine oder verspätete Antworten bei immer gleichen Problemen. KI generierte Antworten ohne Hintergrund und am Thema komplett vorbei. Ich kann seit einiger Zeit meine Matches nicht mehr bestätigen! Damit ist die App und auch die Website für mich unbrauchbar. Schade bei einem Abopreis von 259€ und nochmal 72€ für die Sicherung. Bitte um Vorsicht!
By finding out how many people that there is but it is not so good if the other person has nit had DNA done
What can I say? Every time I turned on computer there was a message with some information regarding my heritage. It really became fun just to open the computer and get excited who I learned about today. I went in too many directions and got a little confused at times because I was trying to cover my Father's side and my Mother's side, then my husband wanted me to dig into his past.
Have used this site for years. Overall have not had many issues. Easy to use
MyHeritage has changed a couple of its features that used to be considered standard, that its customers had grown accustomed to. One is the new AI option when a user tries to add a link or information to a profile's biography page. Now, before the information can be added, the option of creating some sort of AI information is given whether the user wishes to use it or not. This complicates accessing the biography and slows the entire process down. Additionally, the comment section below an uploaded image is now gone, it has been removed right around the same time the AI option was added. No warning was given, no contact from MyHeritage about the change was offered and any information about a family photo that was once there is now gone forever. Of course, that information and description about the photo can be entered into the image's title but there is a set amount of characters that can be used in that space. So it seems that MyHeritage switching to an promoting AI for family tree resources had damaged and impeded the use of its more traditional options to caption and describe a relative's inclusion to a tree. There's more, but this is the gist of it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members