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MyHeritageReviews 5,914

4.2

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From the business

MyHeritage is the leading global platform for family history discovery. It enriches the lives of people worldwide by enabling them to uncover more about themselves and where they belong.

With a suite of intuitive features and innovative products, MyHeritage creates a meaningful discovery experience that is deeply rewarding. Users build family trees and discover new information and relatives through advanced matching technologies and billions of historical records from across the globe. MyHeritage also offers an affordable at-home DNA test revealing an ethnicity breakdown across 79 ethnicities and 2,114 geographic regions, and AI-powered features to repair, colorize, and animate old photos.

The MyHeritage platform is enjoyed by tens of millions of people around the world who treasure and celebrate their heritage. MyHeritage offers full privacy controls and is available in 42 languages.


myheritage.com
Founded in 2005
Lehi, UT, Israel
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MyHeritage Reviews Summary

MyHeritage is generally well-regarded for its user-friendly platform and extensive database, which many customers find invaluable for tracing their ancestry and connecting with relatives. Users appreciate the regular updates and the powerful search capabilities that facilitate discoveries. However, concerns arise regarding customer service, particularly related to billing issues and the difficulty of reaching support. Some users have reported feeling overwhelmed by the volume of information and have encountered challenges in verifying data. Overall, while the service is praised for its features, improvements in customer support and communication are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

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NL
1 review
0 helpful votes
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Ondersteuning
July 1, 2025

MyHeritage geeft mooie aanvullingen op de basis stamboom welke ik op andere sites heb gevonden. Ik heb een aantal leuke contacten met mede stamboomzoekers. Vooral de foto's vind ik erg kostbaar.

Date of experience: July 1, 2025
GB
1 review
0 helpful votes
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Great
July 1, 2025

I think this My Heritage is great it been very helpful and I'm managing to fill in quite a bit of my family tree

Date of experience: July 1, 2025
Sweden
1 review
0 helpful votes
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Släkten
July 1, 2025

Jag är nöjd med den information jag behöver. Bra med kontakter man kan ha en Konversation med.

Date of experience: July 1, 2025
Italy
1 review
0 helpful votes
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Very good
July 1, 2025

Assistenza professionale, gentile, paziente e molto accurata.

Date of experience: July 1, 2025
Spain
1 review
0 helpful votes
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MyHeritage is the "Johnny Appleseed" of genealogy - they give you countless tools, resources and different ways to build a family tree... or a whole orchard of trees if you choose. It's still up to you to keep adding branches, but no other genealogy site out there will have the resources and possibilities MyHeritage has.

Date of experience: July 1, 2025
NL
1 review
0 helpful votes
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Satisfied but ……..
July 1, 2025

Generally an excellent family tree software but ……. Ease of use when receiving hints by email. Finding the corresponding person is sometimes difficult. Working with DNA is difficult. Ancestry is more logical and easier to use.

Date of experience: July 1, 2025
Australia
1 review
0 helpful votes
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Ancestors
July 1, 2025

Quite exciting to find ancestors both known or not known to me.

Date of experience: July 1, 2025
Uruguay
1 review
0 helpful votes
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Excelente
July 1, 2025

Una aplicación sencilla, amigable y muy útil.
Una excelente herramienta que agiliza y dinamiza mucho la búsqueda, registro y recuerdo de nuestros ancestros.
Muy recomendable.

Date of experience: July 1, 2025
France
1 review
0 helpful votes
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A powerful tool
July 1, 2025

I'm very satisfied with MyHeritage, except that I'm overwhelmed by SmartMaches and Discoveries. I can't treat them all, unless I devote all my time to genealogy, and I don't want to do that. For the rest, I reckon it's an incredible tool, very powerful.

Date of experience: July 1, 2025
Arizona
1 review
0 helpful votes
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I had a problem importing to my correct account and identifying myself as the main person. I could not use the relationship tab. I got a call from your representative who walked me through the process. It was a No Caller ID which I don't normally answer. I was super happy with the quick response

Date of experience: June 28, 2025
Bahamas
1 review
0 helpful votes
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Weeks rating
June 26, 2025

Some of the information from other family trees have wrong information and name spellings. I know my info is correct.

Date of experience: June 26, 2025
Sweden
1 review
0 helpful votes
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Families before me
June 26, 2025

Interesting connections found in many countries. Mostly easy to add new things. Nice to get communications with new relatives.

Date of experience: June 26, 2025
GB
1 review
0 helpful votes
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My Heritage Experience
June 25, 2025

Lots of useful resources to help me break down my brick walls

Date of experience: June 25, 2025
Portugal
1 review
0 helpful votes
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O Programa é Bom, mas estou insatisfeito por não me enviarem o Teste DNA Gratuito que me prometeram pela nova assinatura!

Date of experience: June 25, 2025
Illinois
1 review
0 helpful votes
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As My Family Tree opens I treasure seeing my absent family. Whether they live far away or exist in eternity, my connection to them never fails. I enjoy flashback memories and regularly daydream about future get-togethers.

Date of experience: June 25, 2025
New Zealand
1 review
0 helpful votes
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An easy user interface, with many options and tools to make your genealogical journey enjoyable. I've found it an excellent source for UK and European records and the smartmatch feature enables you to compare your information with others, or gather entirely new information. Another great feature is their Theory of Family Relativity which facilitates family connection across several trees, and "Cousin Finder". However it must be kept in mind that these tools require a subscription membership which is ultimately worthwhile if you are serious about your genealogical journey.

Date of experience: June 25, 2025
GB
1 review
0 helpful votes
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Enquiry about finance
June 24, 2025

I had two sets of payments taken from my account for what I thought was for the same purchase. After consulting with My heritage I was advised that otherwise however as was honest about my concern and lack of understanding about the different services which My heritage offered and cost for each I was refunded the second payment. My heritage was able to positively analyse the situation in line with my circumstances and they offered me further consultation with another staff to explore my interest in My heritage and what I needed. I was pleased with the result of the general enquiry.

Date of experience: June 24, 2025
Thailand
1 review
0 helpful votes
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There was an issue I had which was resolved. I appreciate that. But after that there was another issue that arose. The language keeps defaulting some how to the Thai language. I want the primary to be english. I located the pull down options and located where to change the language, so I change it back to english. Then I go about my tasks and then it switches back to Thai. I can't read Thai. I have to now keep going back and forth repeatedly to change the setting. I am using an ipad device. Everything was working correctly before I reported my last concerns that were corrected. Now, since then I have had to deal with this which is unnecessary by having to repeatedly change from one language to another.

Date of experience: June 25, 2025
GB
1 review
0 helpful votes
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I have been using My Heritage in preference to other similar sites and is now my subscription website of choice

Date of experience: June 24, 2025
NL
1 review
0 helpful votes
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MyHeritage geeft je de mogelijkheid de familie met alle verwant(schapp)en in kaart te brengen. De Family Tree Builder biedt veel mogelijkheden om de families en gezinnen te printen op verschillende manieren.

Date of experience: June 24, 2025