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    MyHeritage

MyHeritage

Overview

MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.3%
Positive
214
Neutral
11
Negative
29
View ratings trends
67
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How would you rate MyHeritage?

Reviews (3,771)

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Reviews that mention popular keywords

family tree (511) support team (140) dna kit (204) credit card (106) dna test (186)
Thumbnail of user peterc3801
GB
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Ported the DNA kits I manage to MH and have got a lot of new matches. I also use Family Historian and this provides MH hints so having a subscritpition helps a lot.

Date of experience: October 28, 2024

Thumbnail of user colinh482
GB
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Every time I go on I always find even more family members from around the world. The UK,USA, AUSTRALIA, BELGIUM And many more countries.

Date of experience: November 12, 2024

Thumbnail of user firehiywotn
Sweden
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

I'm a very satisfied customer with the service I have received; the customer service center was extremely helpful in every way I needed help!
Most importantly It helped me to discover the routes of my Ancaster's. I'm so glad I did it. It cleared up many foggy ideas I had before and the results were overwhelming 😭 I'm so thankful for this technology and the professionals who work with it.
Highly recommend it 👌

Date of experience: September 11, 2024

Thumbnail of user michelleb6878
GB
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Heritage is a great help with finding ppl and I have found it better than others I have tried.

Date of experience: November 12, 2024

Thumbnail of user phillipr628
New Zealand
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I have managed to build my entire family tree with the help of MyHeritage. Could not ask for a better sute

Date of experience: October 28, 2024

Thumbnail of user kimb4034
Denmark
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Easy to find around the pages and find people one searches perfect.

Date of experience: November 12, 2024

Thumbnail of user hectorg527
District of Columbia
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

More than 5 year growing my tree including 6 and more generations

Date of experience: November 12, 2024

Thumbnail of user robertw9581
Florida
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

Much more information obtained in connecting relatives from the near and distant past.

Date of experience: November 13, 2024

Thumbnail of user janiet81
Texas
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I am having a lot of fun and making many new discoveries of new relatives.

Date of experience: November 12, 2024

Thumbnail of user oianahe
New Zealand
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I had requested a refund and was offered a deal which I accepted in place of the refund.

Date of experience: November 12, 2024

Thumbnail of user mickeys192
Canada
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Easy to use and displays good information. Good support thanks

Date of experience: November 12, 2024

Thumbnail of user vickis1643
GB
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Deciding to do my heritage was very exciting and made very easy using My Heritage site.

Date of experience: November 12, 2024

Thumbnail of user joyalicet
Australia
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

I have been a My Heritage user for some years now, and I find it very easy to use and very interesting to find out all about our ancestors.

Date of experience: October 28, 2024

Thumbnail of user angelap2876
New Zealand
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Beware if you give your bank account details, as it is used again, without permission.

Date of experience: November 12, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

Hello Angela,

Thank you for bringing this to our attention.

I was able to locate your account and will now contact you via email to assist you regarding this matter.
Please be on the look out for an email from dean.vipsupport@myheritage.com.

Kind Regards,
Dean,
MyHeritage Team.

Thumbnail of user leet726
Michigan
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

A bit expensive, but it has allowed me to expand my family in time and breadth.

Date of experience: November 12, 2024

Thumbnail of user williama4056
GB
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Excellent, very helpful, would fully recommend to anyone.

Date of experience: November 12, 2024

Thumbnail of user garyr527
Nevada
3 reviews
0 helpful votes
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November 22nd, 2024
Verified purchase

Helpful & caring, knowledgeable, understanding, skilled

Date of experience: November 12, 2024

Thumbnail of user mrrogerm
GB
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Easy to use they keep in touch with you and you can check how far they have got with your DNA sample.

Date of experience: October 28, 2024

Thumbnail of user davida5638
Australia
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I was very happy to find a half brother as well as many other relatives. However the ethnicity estimate I believe misses out on accurately showing my actual heritage.Also where it shows third and fourth cousins I believe they are actually 7th cousins or less.On the whole I think My Heritage is great even with the flaws I mentioned.

Date of experience: September 10, 2024

Thumbnail of user peterg2087
Canada
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I was pleasantly surprised with the customer service response time with my representative Nir. I would get a response within a couple of hours and he even checked in on me daily to make sure everything was working to my satisfaction. Nir was knowledgeable and more importantly kind. Just such a positive experience.

Date of experience: September 10, 2024

Thumbnail of user dss21
Texas
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

Elizabeth answers questions quickly with advice on how to proceed.
There are problems with software creating books with many &%#), strange symbols. Hopefully they can fix the software problem within a month. If not the software is flawed.

A subscription service should offer better RESEARCH RECORDS options.

Date of experience: September 11, 2024

Thumbnail of user ruthc1316
Canada
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

I'd like to have my and my husband's trees and accounts accessible in one place. I'm trying to do that but need help, which is available. I just need to do it. Otherwise, I'm mostly happy with MyHeritage.

Date of experience: September 11, 2024

Thumbnail of user johnr7870
GB
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

I have been trying to find information about my family including different parts. Since joining My Heritage this has been eye opening. At just the touch of a button l have found different members of my family tree.

Date of experience: September 11, 2024

Thumbnail of user jillyt2
GB
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

When my mum died 5 years ago I realised I knew very little about my family. I began using my heritage to see what I could find out and became totally emersed in researching my family. I found I had a great uncle who was seriously wounded in WWI and died from his injuries here in England but the most unbelievable thing was he is buried in a cemetery less than a mile from where I live. Once you start you can't stop and I am looking forward to what I can find next. Thank you my heritage.

Date of experience: September 10, 2024

Thumbnail of user mrroym
GB
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

The information and research included in the site is incredible, I am so glad I took the plunge, as it happened I only needed it for some information to put in a visa application for a trip to India.
However, I have since looked in more detail and have been happy with the in depth results.
I would highly recommend it 5o anyone….you won't be disappointed.

Date of experience: September 11, 2024

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From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.

Company Representative

Thumbnail of user deanp12
MyHeritage Support T.
Typically responds within 2 days

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