MyHeritage

Thank you Evalien for your very professional help today. I was feeling quite discouraged because of the windstorm that took out my PC along with the contents of my files etc. I truly appreciate the excellent help you gave me to get my enthusiasm up again. My Heritage is a great programme and is well supported by such great tech advice by people like Evalien.

My credit card was charged for automatic renewal 2 days ago. As I forgot about signing up for this site, I did not use it. I tried to cancel the subscription $209. The renewal was cancelled for 2020 and not for this year--It was renewed on Feb. 22,2019. I want a refund on my credit card for 2019. I went to the website to ask for my money to be refunded.
The website would not work. I called and was on the phone for 1.5 hours. I started out as #6 customer to be serviced. When I got to be the next customer, I had a 45 minute wait and then the phone was disconnected on me. I can find no simple contact website so I am using this review one, hoping someone at MyHeritage will get back to me. I may try to call back at 1 am and see if I can get some service.

I have had a number of issues with MyHeritage in the recent past, the principal one relating to the message to check that you're not a Robot, and then just repeating after you go through the Recaptcha routine. After an initial delay in responding within the promised time (understandable in these lockdown times), I was informed the issue was resolved, only for it to recur. I raised the issue once more, and it now seems to have been quickly resolved, along with a number of other issues that I had raised.

I put my DNA samples in the mailbox ignoring the postage was not pre-paid (my fault! Didn´t pay attention to the instructions) their customer service gave me the best solution, so I can get my dna samples tested!

I also got bogus DNA results from this site. There is no way that I have 40% Greek and I would like for them to re-test. Every time I try to call them the wait on the phone is forever and for technical questions (that I am assuming my question would fall under) the message outgoing tells me to call back during 7-4PM eastern. I have called during these times. I feel like this company just tries to get as many people to participate and doesn't do their science correctly and then ignores you. If a rep reads this BAD review then please contact me. My number is: Kit: MH-2AC3B2

Aside from waiting 45 minutes and some seconds on hold to get a question answered, the fellow was helpful. I got my question answered. But I rarely have 45 minutes to wait on hold. It won't happen again.

I ordered a kit for my sister and I, we submitted/mailed the same day. I received email notifications and progress, yet my sister did not. I got my results and sis hadn't even received confirmation, then couldn't get back into her website. The associate on the line was cheerful, kind and helpful. I had kit numbers so she was able to find my sisters, but of course, couldn't release any information. I asked if she would confirm the email on record and it was typo in the email. So my sister will be calling in to get everything straightened out on her end. Wish all client services were as nice as this one!

Pay attention to the automatic subscription that comes at the end of the 1-month free trial and know that the free trial starts when you ORDER your kit, not when you receive results. You will not receive a notice that the free trial is expiring and you will be charged automatically. If you do not intend to keep a subscription, I recommend cancelling the auto renewal immediately by setting up an account and using the MyHeritage Chat for instructions to "Cancel My Subscription."

I had a issue with my DNA kit which I found out went sending back the incorrect postage was put on the package so it is now lost with the royal mail. I phoned to ask how long the DNA sample would last and explained my situation and with no questions asked she offered to send me a new one out even though it was not My Heritage's issue or fault. I would just like to say thank you so much for the best customer service I have ever received.

I was having an issue changing the name of the default person on a new "Family Tree" I uploaded. I searched everywhere on the profile page and could not find the answer. I called tech support explained to the tech my problem. He understood right away and within a few minutes, he had solved my problem. The tech was a pleasure to speak with very understanding of what help I needed.

Excellent customer service over the phone, I had a few issues with one parcel not being delivered and I was also billed initially for a subscription option I didn't intend to renew (that somehow was renewed automatically) so I called the customer service US toll free number. A kind customer service staff member helped to sort things out and have my refund.

Shannon was extremely helpful in getting my tree up and running with the new app. I haven't done anything with my site in many years and I couldn't access it due to using an android device. Within minutes she had me up and running again.

I called Heritage DNA support today and David was able to walk me through everything! He also was able to answer ALL of my many questions and in language that was easily understood. Great customer service!

I was contemplating signing up once again for their pay service, but after the horrible experience I had---exactly like the people who have complained below---where my account was charged for a renewal without notification... when I called and got a female rep, all she could do was call me sweetie, and tell me it was all my fault because I had ignored notices---which I never received... and this was the day after the term was up. She told me I was "stuck" with it for another 6 months... I see " plus ca change, plus ca reste la meme chose"

I ran into a bit of a problem with my MyHeritage account that was quickly and professionally handled by at least two layers of technical assistance. I was very gratified that my problem was met with such concern by so many at MyHeritage. My problem has been resolved.
Don W.

Thx so much for your great support - the only thing, which was really annoying was to wait as long as I did to get in contact on the phone! All other was very helpful and uncomplicated, what I really appreciate
Thank you!

I paid for the 9.95 per month package and then they stole 120 pounds from me. Now its saying I don't have a membership and need to upgrade to see records. So they steal my money and I'm not aloud to see anythingon the website. Trying to get back my money, please don't use myheritage.

I am being charged $119 in my checking account for a service of yours. I have never been to your site and would like to have the charge rescinded please. If you don't, I will file a charge against you.

Lorrie Dunn

When I received my results, I was totally surprised. Where I expected to see an Italian-Slovak mix, my predominant heritage is Greek-Scandinavian-Balkan.

The young lady at My Heritage, who I originally contacted, professionally walked me through the analysis using the ethnic maps. This cleared things up.

Subsequently, i had a long discussion with Aaron, from My Heritage. He gave me a tutorial on DNA and related analyses to the point I totally understand and am very comfortable with the results. He also explained to me how i can use the possible "related" persons.to further enhance my results.

I am urging family and friends to get their DNA analyzed by My Heritage.

Al Gaydos

I lost 614 members in my family tree. Mimi gave me excellent help. She gave me time "for trial and error". Finally we found my lost members "in good Health" and they are United in the family. So great, Mimi!

I recently contacted the support team about transferring my family tree to My Heritage. They were very quick with their response and helpful with how to go about getting started with very easy to follow directions. I was very pleased.

I could not access my first account because of an out of state move and a cancelled email account. I had hundreds of family members in my tree! Dean helped me solve the email address and account issue. Thanks Dean!

Thank you to the staff at MyHeritage! So professional and eager to help at those few moments when assistance is required. I am so impressed. Moreover, the site is excellent and easy to navigate. Once again, a big thank you.