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    MyHeritage

MyHeritage

Overview

MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 84.3%
Positive
214
Neutral
11
Negative
29
View ratings trends
67
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Reviews (3,771)

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Reviews that mention popular keywords

family tree (511) support team (140) dna kit (204) credit card (106) dna test (186)
Thumbnail of user rebao2
Louisiana
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

My experience was excellent. It was very helpful and caring. It was very considerate of my time and it was not rushed. It did not end until I was satisfied with the results and had a clear and full ending as to what information I needed.

Date of experience: September 10, 2024

Thumbnail of user rosalieb173
Missouri
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Great program. I wish I could find all the details that are available to me.

Date of experience: October 28, 2024

Thumbnail of user cynthiab4273
GB
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Easy to use. Good guidance given during each stage. Quick and amazing information.

Date of experience: October 30, 2024

Thumbnail of user rossw320
GB
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

Very well presented Web site with clear instructions and potential to expand into other areas.

Date of experience: October 30, 2024

Thumbnail of user granb
Sweden
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Fast, extensive and helpful. I will recommend you. I am satisfied with everything

Date of experience: October 28, 2024

Thumbnail of user jeanpierred24
Switzerland
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

C'est un très bon programme et My Heritage offre de très nombreuses possibilités pour créer et agrandir un arbre, le mien compte actuellement plus de ******* personnes.
Il est vrai qu'il faut du temps pour maîtriser plus ou moins toutes les possibilités offertes. Mais le service d'aide est très efficace et facilite le travail.
Programme à recommander pour les personnes intéressées par la généalogie!

Date of experience: November 12, 2024

Thumbnail of user innam44
Finland
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

It is very good tool for your family research. You get, what you paid for.

Date of experience: October 28, 2024

Thumbnail of user maracarmenr
Spain
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

Gracias por el análisis.
Como persona en la que su partida de nacimiento está en blanco el nombre de los padres biológicos, y toda la vida preguntándome la gente si soy española y convencidos que tengo genes que no son españoles, este test me ha despejado las dudas y aclarado de donde soy.
Muchísimas gracias.

Date of experience: November 12, 2024

Thumbnail of user mrsd284
Switzerland
1 review
0 helpful votes
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September 21st, 2024
Verified purchase

More or less the results, regarding from which countries my DNA is coming from, were as expected. But some funny regions that I did not know, where there too.

Date of experience: September 11, 2024

Thumbnail of user kimberlys4329
GB
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Excellent service, easy to navigate the site, easy to order dna kit

Date of experience: October 28, 2024

Thumbnail of user williamz1341
Florida
2 reviews
0 helpful votes
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November 7th, 2024
Verified purchase

MyHeritage provides me with much accurate ancestry information in a useful format.

Date of experience: October 28, 2024

Thumbnail of user marinusv5
Thailand
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Happy to say that you told me a way for easier check the matches

Date of experience: October 28, 2024

Thumbnail of user jd1552
Portugal
1 review
0 helpful votes
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November 7th, 2024
Verified purchase

Bought as a gift so not used it yet!
However the package arrived earlier than expected.

Date of experience: October 28, 2024

Thumbnail of user john43
Ireland
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I was delighted with the structure of the family tree and its various branches. The production of the
Family Tree Book, showing all the facts and photographs, together with the charts and individual life stories were excellent.

Date of experience: September 2, 2024

Thumbnail of user robertg5924
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

For years I have been stuck on going back further than seventh generations from me. My Heritage has connected me with more people and as a result I am now into the ninety generation of ancestors on several branches. Thanks for the great work you do.

Date of experience: August 21, 2024

Thumbnail of user wendyl916
Canada
1 review
0 helpful votes
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September 1st, 2024
Verified purchase

Upon receiving notification that my account had an auto payment I went into the site and tried to access items I could before. I paid $278.88 on renewal. I called Heritage immediately, the woman cancelled the auto payment but my payment above had already gone through. I can't access anything. She said she'd get someone to call me and discuss - to date I've not heard anything. This is a rip off, what good is this site if I can't access and examine the suggested matches? I certainly could prior to renewal.

Date of experience: August 22, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

Hello Wendy,

I would be more than happy to assist and follow up.
Please contact me at dean.vipsupport@myheritage.com from the same email address that you use for your account on MyHeritage. In addition, please include a direct link to this review.

Thank you,
Dean,
MyHeritage Team.

Thumbnail of user marcisb2
Latvia
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

Very easy to build and manage my family tree. Many automated features that do hard work for me. I have made many discoveries that would not be possible without tools that MyHeritage provides. It even speaks in my native language which is not one of big ones.

Date of experience: August 19, 2024

Thumbnail of user terryc1480
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I don't like having to use a double log in to access the results of my own DNA and I am given no choice to opt out of it knowing what the possible risks are.
I'm an adult paying for the privilege of using this site; I understand that, but I find this frustrating and annoying.
On the other sites that I subscribe to I have the option to not use the two step sign in.
It is seriously making me consider whether I want to renew my subscription to MyHeritage after being with you since 2009.
Yes you have great records, sources and features; but, I also subscribe to 3 other sites that between them will cover what I am looking for.
Sorry, but it comes down to the fact that I have no choice in this and I'm sure it will happen in other areas as time goes on.
Not everyone will agree with me, that is fine, I respect your decision, please respect mine.
Terry

Date of experience: August 21, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

Hello Terry,

Thank you for your feedback.

I was able to locate your account and was unable to see that you have 2 factor authentication activated. If this is not the case and you are still having difficulties, then please write to me from your registered email address to dean.vipsupport@myheritage.com and I will gladly look into this further for you.

Kind Regards,
Dean,
MyHeritage Team.

Thumbnail of user rafaelc410
Brazil
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

MyHeritage has not only provided me with valuable information about my ancestors, but also brought my family closer together as we shared memories and old stories from relatives who are no longer with us. The platform interface made the experience even better, as it allowed even my relatives who aren't very tech-savvy to explore and document our family history with ease. I have also DNA tested five family members, and it was fascinating to see how the ethnicity estimates connected with what we've discovered about our ancestors so far - and I even found a cousin, who has since joined us and added a bunch of other ancestors to our tree. On the couple of times I've had issues over the past several years, customer service managed to resolve them seamlessly.

Date of experience: August 23, 2024

Thumbnail of user anam1209
Croatia
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

It started with my child's homework. She did it nicely but when I tried to build a more extensive family tree I soon ran out of space and missed the proportions of branches. I was so satisfied with algorithms that MyHeritage team developed and helped me grow and print out really big trees in all possible combinations. DNA kit was also fun.

Date of experience: August 17, 2024

Thumbnail of user jozefv7
Canada
2 reviews
0 helpful votes
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August 31st, 2024
Verified purchase

DNA sample envelope was returned by Canada Post because it did not comply with prescribed format and information for customs purposes.
It was immediately sent again and I am awaiting further developments.

Date of experience: August 21, 2024

Thumbnail of user roset614
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

It's easy and affordable to get your DNA profile, however, it's rather frustrating to decode all the information that is received. I find the family tree hard to navigate on the screen. Aside from the initial cost, it'll cost extra if you want to gather more information. Very limited actual family history with only the initial payment.

Date of experience: August 21, 2024

Thumbnail of user barbaras4782
Croatia
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

I got the MyHeritage DNA kit as a gift about four years ago and since then it has proven itself as a gift that keeps on giving - I have been able to connect with long-lost relatives, find various kinds of documents relating to my family history and even help my cousins find their cousins! I'm looking forward to future discoveries and matches. :)

Date of experience: August 17, 2024

Thumbnail of user maryrosed11
Ireland
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

I have mainly distant DNA contacts. 3rd/4th/5th cousins. I am amazed so many people and have no clue how we might be related. I have found a few genuine connections which are really interesting. I have a connection to an important person in Irish history which the family never knew. Hope to learn lots more.

Date of experience: August 21, 2024

Thumbnail of user debbiek780
Canada
1 review
0 helpful votes
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August 31st, 2024
Verified purchase

Sent my sample in May of this year and still no results? I have recently logged in to my account and it says no results. Not what I thought would happen. No communication even updating me on when I'll receive it. We'll be in September soon too and at this rate I won't be anticipating it. I should have been contacted since it's been months.

Date of experience: August 21, 2024

Thumbnail of user deans47
Dean A. – MyHeritage Rep

Hello Debbie,

Thank you for bringing this to our attention.

It sounds like your parcel may have been lost in transit which unfortunately we have no control over despite our best efforts.
What I would like to do is to arrange a replacement. For that I will need to go through private details with you. Please write to me from your registered email address to dean.vipsupport@myheritage.com and I will gladly assist.

Looking froward to hearing from you.

Kind Regards,
Dean,
MyHeritage Team.

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From the business

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.

Company Representative

Thumbnail of user deanp12
MyHeritage Support T.
Typically responds within 2 days

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