MyHeritage

Sent in my kit on October 16th, and I keep checking the status of it online regularly and it still hasn't been received at the lab? And it says It will take about 3 weeks to get results once it's received by the lab? I didn't pay $80 to wait about 2 months to find out my results.

MyHeritage sent notice that my kit wasn't registered when it was. When I got the results it indicated that the kit belonged to a Hispanic woman and the DNA results are no where close to my heritage. Spent numerous phone calls with representatives trying to resolve the issue. Long wait times. Never got the issue resolved.

Our website has members in serveral parts of the world who may make updates using Windows, Apple, android devices, iPads and phones or desktop computers. After encoutering a problem, MyHeritage tech department was happy to assist in correcting the errors en reloading the program. Great support!

I wanted to say that Kiran was absolutely wonderful and completely
Took care of my issues. She helped me link my family members that I had entered
Incorrectly and stayed on the phone with me to insure that I was completely
Satisfied. The wait on hold was long but worth it. I especially loved her accent!

Myheritage has been very useful in setting up our family tree. We had notes and Excell files, but now we have everything arranged into a single source, and it's easy accesible for everyone.
I love the reminder e-mails it sends with birthdays and anniversarys!

The staff clarified my doubts quickly. However, they dont have support in portuguese, althought Brazil being one of the main platform supporters. Also, I didnt like to receive a premium offer by telephone immediatly after my contact. It took me lot of precious time. Next time please just send an email for this.

I submitted my DNA testvwith a relative, she got hers back in the stated time, although compltely inaccurate. Mine never arrived, multiple emails with no answer. But the sales department called incesantly, even after telling them multiple times to stop calling. Do not deal with these people, in my opinion it is a complete scam.

Sent my kit in at the end of Jan but never received any emails etc which should have rung alarm bells but have been too busy to chase, eventually chased yesterday, 7 weeks later, and its turned out that i missed a character off of my email address, my fault and the customer support person AlonL I spoke to was great, very helpful and got it all sorted. However the next day I received an email telling me that my 1st sample cannot be read, maybe incorrectly done? Done exactly the same as the 2nd sample which they are now using at "no extra cost"! I shoud think not. They have now told me it will take another 3 to 4 weeks! So about 9 to 10 weeks in all. Hope its worth it..

After seeing an offer on facebook for Premium subscription for $82.50, i paid for it on March 2,2017. Almost immediately, i started receiving emails several times a day. Since i was limited to the amount of information i could research with the Premium script, i decided to upgrade to Premium Plus. One of the many emails i received offered the Premium Plus script for $93.12 and stated that if i upgraded, it would refund the $82.50 i paid at first. That was on the 5th of March 2017. Still cannot get all info on my search. Still have not received a refund. And i am still getting emails wanting me to pay $119 to get access to military, census, obituary, Etc. It is a ripoff. I have learned a life lesson. If you want to research, go to the library.

After an initial three-day wait, I received prompt, and generally credible, responses to my question about how to work-around an inability to download my web-created family tree of 4491 persons to a computer-based proprietary application, Family Tree Builder. Answers to my multi-part questions weren't always comprehensive, but they were at least provided. My main beef is with the application itself. Syncing both ways should be a snap. Unfortunately, it wasn't. In the end, I had to make some compromises that require a major duplication of work. MyHeritage could have done better developing its applications.

I was having trouble entering my infotmation to order my dna kit. Megan S from your company was a delightful change from most customer service representatives. She was pleasant and patient through the entire call, and helped me find my account numher in case I might need it later. Thank you for employing people like her!
Sincerely,

Anna M Pifer

My program isn't working properly in that the Smart Match feature has stopped working. I phoned to get help with this and the person I got did not know what the Smart Match feature was. Considering it is a main selling feature of the program I do not know how she was competent to provide support. I spent sometime explaining in detail the smart match feature and explaining how mine wasn't working. Eventually she said she would send an email to the programmers. Not much help.

Due to not reading the T&Cs closely enough last year when I joined I erroneously signed up for an automatic renewal and was quite upset when I saw that an amount had been taken this month. I contacted Bobby at customer support by email and he couldn't have been more helpful. The money was rapidly refunded. If I did need an ancestry website again I wouldn't hesitate to use MyHeritage.

MyHeritage DNA results have now been duly received indicating my originate regions. Unfortunately Haplogroups and Mutation were missing in your results. You should definitely benefit by adding these values onwards. The lack of data prevents me from updating the Local Swedish Haplogroup Database. Marietta friendly confirmed your considerations to add the requested values, which is most appreciated in particular if you are able to send these separately to my attention.
In general MyHeritage provide a hugh amount of ancestor data. Likely a large number of users have exported their data from other sources. Interesting to find that more than 20 researchers share my ancestor back from 1715. Receipt of all the smart matches have been highly appreciated.
Regards,
/Göran

As an update my daughter has now had her DNA results back. She is 98.5% North and West European. This includes 13.7% Irish, Scottish and Welsh DNA but 0% (Zero) English DNA. She also has 1.5% West Asian DNA. She shares 26% of her DNA with her Grandmother who, according to MyHeritage, has 100% English DNA (not even British).
I have been told that my mother's DNA results are correct, they have checked them and they are good. Can anyone explain my daughter's results to me given that this is the case?
Seriously puzzled but my daughter's results do show French / Russian heritage that my mother's surprisingly does not. She is not impressed - was her father just having her on when he and his mother spoke French to each other? My daughter is clearly her Grandaughter but they don't have the same heritage according to this company. DNA companies rely on trust, you trust them to read, and interpret the results, but my experience has shown this process is flawed and unreliable.

I decided to subscribe and am disappointed that I get "dangling carrots" of information. In other words, you tempt me with information and then I get ""üpgrade"" or subscribe to a data plan. I feel like I wasted my money and have my cancellation date on the calendar. I feel like you tempted me then deceived me. I do like your free option and whish I had stayed with that but I can't print anything unless I pay! Won't recommend you guys.

On 22 September I was charged 137 euros for a subscription I didn't make and I couldn't find how to cancel it. I don't need this subscription, I didn't even do a DNA test, it's useless. I wrote many letters to get my money back. I was unable to contact support. They keep texting me asking me to choose one of the three options. I want to return the entire amount of 137 euros, but nothing happens, no one returns the money to me. And I really need to return the money, because I am a refugee from Ukraine.

I wasn't able to sync my online family tree to my Family Tree Builder. After some email back and forth, with me trying to fix the problem at my end (with very clear instructions from my support rep Yoel), he asked if we could set up a TeamViewer session. This was a little tricky because of our time difference (10 hours between Canada and Israel).

During our 1-hour session together Yoel took charge of my computer and finally got the problem resolved. I really appreciated his patience and diligence. He was also a very clear communicator.

I was very pleased with the service I received--the only reason I didn't select five stars was that it took so long to get the problem sorted out. I first sent my MyHeritage notice of the problem at the end of July and finally got it resolved on Sept 5.

My late husbands family are ALL from Italy. Some from the middle, Umbria and some from Naples. My Granddaughter and I did the MyHeritage. I myself a bit excited to see where 'my life' tracks have been leading to now. I'm adopted. I, as was my Granddaughter were excited to see her results and to see the Italian %. When 'I' saw NO Italian %'s anywhere, I was confused. I called and talked to JackO and he was a HUGE help in explaining it all to me. Needless to say, as I also explained to my Granddaughter, she was still thrilled to see the diversity in hers. Her results went back 7 ethnicities, where mine only goes back 5 ethnicities, so far. BUT, he is a real gem and was very polite, didn't make me feel rushed and fully explained away all my questions and concerns.

I phoned MyHeritage with 2 problems and my call was answered immediately. A DNA re-assignment quickly worked. However, my 2nd problem was a little outside the norm as, when managing spouses I had inadvertently hit a clock icon which said 'permanently make latest marriage first'. This mucked up the report on this family. Itai did the same at his end but he could undo, I couldn't so he was able to send me an update which solved the problem. Itai was patient, pleasant and understood the situation. Lots of thumbs up.

I emailed Heritage several times about printing out results. It is not my printer. I hit print and pages come out blank. I ask about DNA results no response back. My Mother is 100% Italian and my Father is Irish-Scottish- Welsh. DNA states I have almost 25 % greek. I ask my Mom and other relatives they said we have no Greek in our background. I had cousins who are my blood relatives on the Italian side come back with 46 % Italian no Greek, I feel this is an error. I guess I will have to have the DNA test done again with another site.

When I noticed a discreppency in what was charged to my creditcard from myheritage, it took only a simple phonecall and the problem was resolved by a very patient and friendly lady at the helpdesk. I 'm a satisfied customer, it is only a shame that I can 't find more official documents of the Belgian archives through myheritage.
Who knows, maybe in the future?

I called with questions and concerns about 2 recent test, the person I1st spook with was very nice, very patient but did not have all the answers to my questions and told me someone from the dna team would contact me, I got an email asking what day was good to call, I picked a day and thought I would have to wait all day for them to call. Got a email reply telling about what time and who would call. The call was just a little late but in the ballpark and the representative was very helpful and thorough and both rep. I talked to were not rushed and very easy to understand.