MyHeritage

When I clicked the Help button, at 11.30pm, and saw assistance was available 24/7, I was skeptical anyone would answer at that hour and worried they wouldn't be able to restore my lost data. I was wrong on both counts. Dinko answered, established it was a problem with my computer and stayed on the line until I fixed it. In a world where everything is automated I was so grateful for this exceptional personal service and the fast, efficient resolution of my problem. Thank you.

I'm not good on the computer, and Dave walked me through, step by step, getting me to the screens necessary for me to get what I needed. I had to make a second call, I don't know who I was talking to the second time, but the service was, again, very good and I appreciate the patients of both.

I thought I'd try the "free," two week trial period and after a week I sent them a message that I couldn't join right now. They took my money out of my account anyway, causing me to be overdrawn and penalized at my bank, and when I tried to contact them there was never anyone available either by phone or by E-Mail. I would keep getting what must be mass replies only saying that someone would get back to me, which of course, never happened. Right now I'm going through legal, channels to get my money back, something I shouldn't have to do. I'm sure whatever compliments they receive are from employess of my heritage. The whole thing stinks of scam!

Over the moon that there are REAL people interested in the exciting yet complex journey into MY family research. Quick response too. MY journey 'adding leaves to my branch of the family tree'. Rosalynd O'sh

I used to have a subscription, but progressed further on Ancestry.com. MyHeritage continued to inform me even after my subscription expired. Nice, but nothing caught my interest. Then, yesterday, I got an email saying MyHeritage had info on NY marriages - 1806-2007 -- one of the gaps in my research. I got the info I needed but had to re-subscribe. OK by me, 'cause they may have more data on some of my gaps than ancestry, where I have hit a wall. Unfortunately, MyHeritage's online resubscribe process is flawed - it wouldn't let me select Virginia as the state I lived in. In fact, I couldn't select ANY state. I got in touch w customer relations and was led to another portal at MyHeritage to resubscribe. All worked ok, and the customer support person - in County Cork, Ireland (true?) - was very helpful, engaging and funny. So, I will re-post my review in 4 mos, providing a rating based on how much progress I make with MyHeritage in my genealogy efforts. BTW, Ancestry.com costs more.

Many thanks to ElisabethG from the MYHERI support for the really helpful information on my questions.
She has not only with much patience my z. T. but has also revealed to me the CLICK TIPS that are needed for the initial creation of a family tree.
((Since my registration about 20 years ago, a lot has changed!)).
At the same time I was also plausibly explained why I can enter more ancestors via a GEDCOM file, without being charged!
ElisabthG seems to me to be of that type, who not only can answer the asked questions immediately, but also in their plausibility can give a newcomer immediately speech + answer!
For me, then, that after completing the phone call a friendly e-mail from her was sent, that means that the team is well prepared to leave questions unanswered.
On the whole so a very positive effect, for which I can only say thanks!

A. Kleine

Apart from my query, I was give the most friendly advise on the current setup that I am using on my site. Shir and Dana went way beyond my hopes. The solution they proposed was incredible, and generous. I thank them most sincerely. Derek Hall

Through my heritage your gonna find some people that have earned their place in the history books... ordinary people as well as extraordinary people.
Through my heritage you might change the way you see your self in a historical perspective- and in the process you might even experience a personal growth!
Some of the people youre related to, or in family with might shock you because you already have knowledge about them since you were a child and heard about them in the history lesson at school, And some again you heard of through radio, television or most likely you have read about them in a book.
Get ready for the unexpected discoveries from the past, future and present!
Embrace and enjoy

LINDA was very good. She gave me the info that I needed to solve the mistery. The only problem with the company is that clients have to wait long time in phone to get assistance, but I understand that they do the best they can

I just got my results back and the results were way off. I am A full blood Native American and they said I am 88% white! They are not a trustworthy source for your DNA. Avoid them! I will be turning them into the BBB.

My Thank you for purchase email told me I had an annual bundle of data subscription plus Premium Plus for $99.95. It did not specify they were 2 different accounts. Bundle to me meant they were both under one account I went into the page for my account found where it said to cancel subscription which I did not understanding it did not cancel both accounts. With AT&T my accounts are bundled under one account if I call to cancel my account they would all be canceled. I got an email to tell me I had been charged for the data subscription for $119 the next day I called and complained they said I should have read the information which I know now to be true but I still feel it was not explained in the beginning email and I think only refunding half the amount they charged me for the account open one day is a real rip off. I would never use them again. I got tired of dealing with the customer service who blatted the company line and could not find an address to write a letter to the company.

I messed up my registration and My Heritage were more than helpful in recovering my DNA.
I thought it was lost forever! Thank you My Heritage! 2 more DNA kits bought and upgraded my own to include a health test.
My DNA was a gift bought in the sales for £39 and my Upgrade for the Health teat was also reduced to £50! Huge savings!

What terrible service! Emailed them twice to cancel within the cancellation period and a guy called me on the phone, I had to reiterate many times that I wanted to cancel and get my money back and he just did not want to hear it

Will not use this website again EVER

I sent my sample kit through the US Postal Service. The tracking number showed that the delivery was "Delayed" after three days in the system then there was no further activity for the next two weeks. When I went to the USPS website I needed the "To" address to fill out the contact us page. It isn't listed in the kit instructions so I emailed My Heritage asking for it. Meanwhile I submitted my inquiry using "unknown" as the address (leaving it blank gives an error message).
My sample was delivered the next day before My Heritage responded and I received emails from My Heritage informing me of it's delivery as well as another a couple of days later responding to my inquiry. There has been no response from the Post Office. My Heritage has much better customer service than the Post Office!

Here the thing they called me last year begging me to make a deal for a one year subscription. They are pushy! Than I see they automatically renewed me on the 27th at a 300.00. I called asking that same day and left a message tohave them contact me that same day. No call. Than I emailed and guy calls me back today saying nothing they can do but give 100.00 off. Give me a break! These people must work on commission. I have my dna on many sites and have never had them be pushy like this. They don't care that you can't afford it or don't need it. I didn't see a spot on their web page to leave a review.

Last year I tested with ancestry and I uploaded my dna to my heritage. While the general areas where the same the specific areas where not. My Scandinavian dna seemed to be over estimated with ancestry. I have done my family tree and my results with My heritage is much more accurate. I had the pleasure of speaking with Aaron w/ my heritage today to tell him how pleased I was with my results. He gave me even more information and did a fantastic job. Keep up the great work Aaron.

I sought advice on the appropriateness of using Family tree Builder to remove duplicates in an online tree managed across the world. Advice was this was the best method to remove duplicates as long as I was careful to synchronize the Tree once I was sure that a small number of the correct duplicates were removed.

I heard about this site from one of my colleagues. He said it was very easy to begin and it actually was. As soon as I started I was spending many hours on calling my family to get more and more info. It is very fascinating for me. I didnt expect to go back to 1560 to get some information about my great grandparents. Everyone should have this opportunity to build their family tree. I always recommend this site to my family members and friends. Some of them already started their family tree and are amazed with their findings.

NikolinaB-
Thanks so much for your perceptive and patient participation with me today. As you unfolded the various aspects of the MyHeritage website to me, I kept seeing the power of the offerings and its potential for me and my work. Thanks for a superlative performance today!
-Ron White

Dear Sir

To date of today I have not received the kit of the test, he would be grateful for information on this matter. Best regards. Carlos Terceño.

Dear Carlos,

Thank you for contacting us and we apologize for the inconvenience.

I would like to let you know that a new DNA kit will be sent to you as a replacement of the DNA kit you initially ordered at specified address: Calle Menorca 5 Cerdanyola del Valle ******* ES.

Once it has been shipped, you will receive a notification via email with the details to track the delivery.

Thank you for your patience and cooperation, should you have any further questions, please dont hesitate to ask.

Wish you a pleasant day.

Kind regards,
Cristina
MyHeritage Support team

Dear Cristina

Today I received the test kit. Thank you. Best Regards, Carlos Terceño

Like others I forgot to cancel my trial and after canceling on day 15, they refuse to give a full refund. First offering 25% and then 40% after I pushed it.

I shouldn't have to push it at all since they say they have a 30 day money back guarantee in their terms and conditions. What despicable business practice to not honor. It.

I use it every day, kind of addiction I Suppose. Support is magnificant.
First start on paper, later electronical, first a Dutch setup. Now it is all international, I have a lot of relatives over the globe, we can share end there is connection with Facebook.

I am Polish living in France, I bought the DNA kit, everything was paid, I send the samples and once it got processed I received the e-mail that my results are ready. HOWEVER I cannot access my results because they say that the results are not available in Poland.
So a foreigner cannot live in another country, have the kit sent and processed if you are not originally from that country? Isn't this the whole idea of My Heritage? To discover what your origins are?
Very disappointed.