MyHeritage

I failed to check weather I had cancelled the renewal, consequently it came out of my account at a bad time finactialy due to short time working, caused by coronavirus, after waiting for 20mins to talk to a operator the issue was resolved quickly, professionally, with a great deal of understanding, a great wait off my mind, thank you my heritage especially the phone operator who dealt with my problem, the man deserves a medal and a pay rise, keep this chap at all cost, thank you once again

I am 100% Italian! Although that's what I thought because my mother is 100%. My dad is 100% Italian. My grandfather and great grandparents were all born in Italy. I am not adopted, yet when I received my DNA results there was not even 1% Italian. My cousin, whose father is my mother's brother and her mother is not Italian, at least had a small percentage of Italian in her results from a different company. What? I also had my daughter's done, and I did adopt her. I was told she was Gernan and American Indian. Well not according to the results! This appears to be a money generator at best. Stay away and save your money. I am very disappointed that I wasted all that money!

Sebastiaan from MyHeritage its always trying to help and find solutions to the problems.
Its always a pleasure to talk with the My Heritage's support. They always make it all easier and do very well their job.

Even though the DNA identity results were slightly hard to comprehend initially, I was greatly helped with questions over phone by their helpful customer support rep Desmond, who better explained results and the ever evolving DNA reporting processes.

Shortly afterward I received an updated report that showed more expected cultural identity and percentages, just as Desmond predicted likely to happen.

Kudos to My Heritage!

I had no idea of what I could do in order to build my Family Tree.The amazing and powerful tools proposed by the software My Heritage Family Tree have been a great help to me as well as a significant time saving.

Thieves... Charged my credit card $203.00 and say they have no record of it, to refund me. They say I have to supply them with Proof and then they will send it too billing... wtf... I WANT MY MONEY BACK!

I have been a user of the My Heritage Application for seven months now. Each time I got stumped about how to accomplish my goal, I called their tech support and was rewarded with even more info
Than my original concern, guiding me further into my quest of searching my ancestry. With a little effort most questions solve themselves before I call them, the site is easy to use and I thank the latest
Rep to help me, Maor for his patiently dealt out help.

I purchased 3 kits, one each for my Mother and Husband and one for myself. Before doing our swabs, I activated each kit, the swabs were sent and I received notification that the kits had been received but had not been activated. I managed to activate mine, but my husband had thrown out his information. After phoning my Mother to get her kit number, I tried in vain to activate it for over a week, each evening trying. I tried phoning a couple of nights ago, but didn't get anywhere. In the meantime, my husband and mine results came back. Tonight I phoned again, a very friendly, polite and helpful lady, after many attempts, we finally managed to activate my mother's kit on a different browser than I normally use. Now we are waiting in anticipation for her results. Not sure why the origional activations did not work and had to do each a second time (except my husband's). A very big thank you for helping. Ruth J

Wanted everyone to know that PayPal was able to get my money back -- in full. They gave My Heritage 10 days to respond to them. Of course that didn't happen, so the money was automatically taken back from them. I LOVE PayPal.

I have so enjoyed the amount of information about my family that has also connected me so effortlessly to family in Europe, the United States, and the South Pacific. MyHeritage's computer system is amazing and easy to use.

I started to do some research in my actual family tree and was surprised that it actually supports the MyHeritage DNA test. I discovered a Scottish grandfather which I did not know exists, even the people which MyHeritage suggested as family checked out. Lesson: we must educate ourselves - how does autosomal DNA results work - before passing a judgement.

I had some specific questions and was given a great deal of help. They walked me through exactly what I needed to do to print out the information I needed. I was concerned that I had too many fringes around the families and learned how to deselect the information that was not relevant to me. Great Customer Service.

This call went smoothly, and Meghan was able to quickly take care of my needs. No complaints. On the other hand, this was the third time I called MyHeritage. Neither of the first 2 interactions led to my problem being resolved. I guess the third time was the charm :).

I want to thank Markus at My Heritage for helping me figure out how to send kits to my family living out of state. We have had great service with My Heritage, even when they were in the midst of Harvey.

I had a problem with my family tree that I could not work out what was happening. When I called the support team I talked to a young Lady called Shoham She was very helpful and polite and In no time she had rectified the problems and did a great job.
Thank you Shoham.

Kind Regards

Tony

I had a problem opening the tree builder after an update but Linoy continued to provide me with advice and guidance and the problem was solved. I found the instructions given to me were clear and easily understood. Linoy was very understanding and a great advert for Myheritage.

I was very happy to help my dad purchase his dna test. We wanted to know a bit more where he was from etc. If he had more family out there. Heritage gave us the basics where his blood line came from, no haplogroup was offered could not contact family without paying over 100.00 to join etc. I did mine with 23and me and got so much more and can contact others for free. I'm angry I wasted my money my father can't spit enough to do the the 23and me the only bad of 23and me they don't offer a swab test. My dad is in the final cancer stages and has trouble spitting and now with chemo can't do the test.

I had just signed up for MyHeritage and was enjoying using various features searching for ancestors from Ireland. It was late at night so I signed off, but then I decided to check one more thing and when I tried to sign on I had a problem. It was after midnight here in Arizona when I checked for support and to my surprise I see 24/7 phone support. Called the 800# and spoke with a delightful lady in Ireland who solved my problem.
THANK YOU

I recently was searching for a small amount of history about our family name which lead me to my heritage. I reluctantly signed up for the free trial which i intended to cancel. I was then charged with no notification that the trial period was over. I wrote to support asking to cancel and refund as I had not used the service and had not intended to.
The agent I spoke to put me on hold to speak to billing and came back saying he can only give me 30 back of the 110 that was charged. Very unhappy and I will be seeking a charge back as I beleive Im entitled to a full refund. 100% would not recommend using them if this is how thwy treat customers.

I've purchased my order using my facebook account, so they used my old email adresse that I don't have access to anymore, so I'm not going to receive any of the emails concerning the order and the shipping etc. I contacted them and they solved my problem in no time, by changing the email adresse to my current one, and they resent all the old ones so I can read them. Very nice and very understanding people.

I have had great success building my Family Tree on the MyHeritage.com website. Although I have used many genealogical websites, I use MyHeritage to built my tree because I believe it is the easiest to display not only the tree but also the information stored for each family member.

I had a unique family family circumstance I needed assistance with. I was fortunate enough to have Breck answer my call. Breck couldn't have been more helpful and more resourceful. I'm extremely impressed with the family research I've been able to do. I've got a significant amount of my family tree in place and with Breck's help and encouragement today I'll be a MyHeritage member for years to come. -thank you Breck!

I had a problem with my shared surnames from my tree not showing up. The site said that I didn't have a tree and I needed to start one, but I had a tree on the site. I called support - the menu prompts were easy to navigate and then I was greeted by AnnaS. After several attempts at fixing the problem, she indicated that she would need to escalate it to Tech Support. She said they would be back in touch. Very shortly after hanging up the phone, Anna called me back. She then walked me through the process of associating my tree with my profile (actually needed a logout and new login to succeed). Problem solved! Very courteous, professional service. Couldn't have been better.