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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I have been using Myheritage for quite some years now and I am still quite happy with the interface, the evolutionof the product and the support I get whenever something is not clear or some function goes wrong. Genealogy research is a never ending job and I trust I will be able to go on with future updates as long as I need it.
Date of experience: September 8, 2016
I never really knew about my heritage. Basically, what I really knew, is about my Mother, and Father, and my two Grandmother's told me. Beyond that, I was in doubt. But I was told I was American Indian, a little German, and English. With the DNA it's really opened up a lot of things I never knew about myself. So now I know where I came from. I thank you so very much. Hout Colwell
Date of experience: June 29, 2018
This is the second time i have tried to activate my brother inlaws DNA. The first guy had me doing all kinds of things on my computer which wound up doing nothing. He said i would be contacted by e-mail that came in but again nothing. Today Patrick helped me & tried to activate it & found it wasn't my computer problem. He was extremely helpful & said he would send it along to the lab & they would contact me in 2 days. He was so nice & i believe him so i think everything will be ok & the nightmare will be over.
Date of experience: February 26, 2018
Hello I am a free member of My Heritage and I keep getting your smart match emails and of course I cant follow them up as I am a free member. Now my question is this, how far can I follow up these smart matches with the different premium memberships.
Thank you David
Plenty of interest in my comments but it would be nice if "My Heritage" actually answered my query as they have answered other reviews on here.
Date of experience: January 18, 2016
I have called the for help staff 4 times with different very difficult problems and all 4 times I was very impressed with the intelligence and ingenuity and friendliness of your associates. Thanks for your help,
Larry albanese
Date of experience: April 18, 2019
I have used my Heritage for many years, starting from scratch to find my family, and have now completed my research with over 5000 people on my tree.
Initially, it took a bit of getting used to and I often emailed MH support for answers to things that I`m sure were somewhere in the Help Manual, but staff always responded with courtesy.
My Heritage is extremely comprehensive, and in my opinion it pays to subscribe to the Research Data as well as taking out the Premium Membership if you are a serious researcher, which enables research to carry on in the background 24/7, thus saving going to individual websites and searching for the information you require.
I don`t consider it cheap, particularly if you live in a country that has bad exchange rates, BUT I do consider it good value
Most of us hate reading instructions, but spending time reading the manual every time you do something (until familiar with all aspects) will really pay off.
Date of experience: December 1, 2015
MyHeritage charged me an annual subscription fee of SGD 539.13, which I have problems cancelling the charge on my credit card with the company.
The company had made it essential to input my credit card details to start the DNA process and had offered me a free trial. They subsequently charged me SGD 500 after I had forgotten about the trial. I find It was pretty duplicitous after the customer service had ignored my request to refund me back my money.
SGD 500 is a considerable sum to me, and I urge you to think twice before purchasing the kit from this company.
Tip for consumers:
Be careful that it is a costly subscription service.
Products used:
DNA Test Kit
Date of experience: August 30, 2022
No record of my order but took the money out of my account. Now i have to go to the bank and follow the money. 3rd Kit. My daughter order one for me and I order one for my cousin. You only has a record for one order. Mess.
Date of experience: May 23, 2018
I have now tried both Ancestry and Heritage and by far prefer Heritage so user friendly in my opinion
Also paying a premium price took me to ancestors I could never have found so quickly if ever! So very well worth it taking me back to 1500's
So thank you Heritage
Date of experience: June 14, 2018
The whole process of ordering, receiving the test, being informed about the progress of the analysis, the receiving of the results and the presentation of the results (a little bit kitch) was perfect.
I was particularly impressed by the clarity of the answers given to my questions concerning the analysis of the results and about the ethnicity groups, as they were given to me by a very competent person with pedagogical talents.
Date of experience: June 13, 2019
After few weeks I decided to cancel my PremiumPlus subscription and also Data subscription because it is too expensive to me I do not satisfied with services. I wrote to MyHeritage stuff and they give me my money back as they wrote in Money back guarantee and Refund Policy. It takes about one week, so I am satisfied and feel that I have to share it with others! It means that they respect their customers and honor the agreement. Thanks!
Date of experience: April 6, 2017
My family has resided in a small mountain village outside of Naples for over 300 years. My grandfathers a Hungarian nobleman his family ruled what was Transylvania and is now in Romania for over 1000 years. My DNA test came back 30% British and 30% Spanish it seems like it might have been contaminated by the people operating the test, fo I consider this proved to be scientifically inadequate and totally inappropriate I think they just assign history to whatever they wish. Maybe theyre latter Day Saints and so are only looking for certain ethnic strands I would never pay do this again* nor recommend this service to my family Friends or acquaintance neither should you!
Tip for consumers:
they are over whelmed but not providing quality service .
Date of experience: April 1, 2017
I am absolutely disgusted and furious with myheritage. They made a mistake in my DNA results and made my question whether my father was actually my father. I had to get results from a different DNA service to verify that a mistake was made. I would STRONGLY recommend against ever using this service.
Tip for consumers:
Don't use it
Products used:
DNA kit
Date of experience: August 18, 2022
I used the premium version of the app and was very happy with it: I really used most of the available features and found the immigration letter of my great great great-grandfather, which was an amazing experience.
Next to that, I was really impressed by the servicedesk. Not only did it take 30 minutes to reply, but they also solved my problem in this time.
Would totally recommand.
Date of experience: March 27, 2020
Lidija was so Professional Excellent Attitude on the phone, She was extremely patient with me as I was very nervous about asking for Refund. She accepted my explanation with no fuss Credit to the company. Thank You N Wheeler
Date of experience: December 27, 2017
There is no doubt in my mind that I have African ancestry and that is fine. But with my knowledge of genes, for me to be 66% African, either what little European blood I have was so strong that it beat out the vast majority of my African genetics or something is really wrong with how they are reading certain data. Yes, that is me in the picture. Given that, African genes tend to be dominant; it is odd that I can even get a suntan and at 66% you would think that that wouldn't be the case. Living in California, I am the only African American who must put sunblock SPF 100 on when he goes out. I wish I were 66%. I would almost believe you Rafael had I not received completely different results from another DNA company. I have emailed My heritage and received no response, and in fact, I have email My Heritage twice sending the results of the other company with the email and have still received no reply.
Date of experience: August 20, 2017
Dear Robert,
I am sorry to read your 1 star review and I regret to find you are unhappy with your DNA ethnicity estimate's results.
As you know, skin color is determined by the number, distribution and type of pigment-producing cells (melanocytes) in the skin. While there is a common assumption that skin tone measures the amount of a specific ethnicity you may have, it is not necessarily the case.
It is important to understand that percentages of ethnicity and genes are not passed down on in equal amounts and a very small amount of your DNA is likely to come from any given ancestor say 5 generations back. Because of this some descendants may inherit more of some genes than others do, while some descendants may not inherit specific genes at all.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with other DNA testers around the globe whose genetic ethnicity is known. We call these people the Founder Populations. Currently our genetic models are based on 42 ethnic groups around the world, but this will improve thanks to our Founder Population project that is ongoing.
Nonetheless, it is a true that Africa is one of the world's largest and most populous continent. There are 3000 distinct ethnic groups and over 2000 languages on the continent making it home to the most genetically diverse people on Earth. The results of our project and these tests will yield a better DNA data set as we constantly work to better our DNA research model.
As we both know, given the history of what African Americans have gone through, especially where many of the traditional methods of genealogy research for African Americans have been complicated by the history of slavery, missing records and names being changed. Also, not to mention, many people were trafficked across state lines and stories were simply not passed down because they were too traumatic. DNA research does offer a way to circumvent these obstacles by measuring and comparing ones genetic makeup to trace roots and find more insight into ones family history to ultimately indicate lineage to specific ethnicities within Africa.
Along with the Ethnicity Estimate, we also offer you tools such as ancestral surnames, comparing trees and measuring ones shared DNA through DNA matches that have also been very valuable in tracing family history.
I'd be happy to go over your Ethnicity Estimate and give you more literature on what your results show and how to research your lineage. Please feel free to e-mail my inbox at rafael.vipsupport@myheritage.com from your registered e-mail address at your nearest convenience.
Warm Regards
Rafael
MyHeritage
These baffoon's are the worst. When we ordered our kits, the website stated there was a 2 week lag time. Fine, okay. Six weeks later we contact them to see where our kits are. "Oh, we're behind, and didn't anticipate so many orders, you should get it soon". Have they heard of emailing all p their order era and let them know? They received our kits back on January 10th, didn't log it in until January 24th, and took until a couple days ago to start running it. Reallly? They advertised receipt to finish 2 weeks. Why advertise something you cannot comply with? Now they don't answer emails trying to find out what the hold up is. Professional. Can't wait for the results. Stay tuned. I had another run from 2 different companies to compare
Date of experience: February 4, 2017
Hello,
I wanted to underline the quality of Eden's interventions to solve my complex problem of not being able to carry out my research on My Heritage. The instructions for connecting with Team Wever were clear.
During Eden's intervention when she took charge of my computer, I could see the quality of her knowledge and technical skills to solve my problem. I could follow all her operations on my screen. He very quickly identified where the problem was coming from having reviewed all the possibilities of conflict with My Heritage. I had previously been in contact with Sophie who offered me very fast and competent service. She referred me to Eden because the problem was very complex. I congratulate you for the quality of service given by your technicians. I am very satisfied.
Lise-Andrée Morin
Translated with www.DeepL.com/Translator (free version)
Date of experience: December 8, 2016
It's past for 45 yrs, i cant' imagine how about my dad smile. But with this AI service plus some photo, i can see again and again our family enjoy very much.
Tip for consumers:
This is the Best tool and the easiest way for repair the old photos and get great results.
Products used:
Software Application
Date of experience: October 12, 2021
Have received nothing back. It's extremely difficult to get in contact with customer service to find out what happened. Pretty disappointed as I wanted to discover who my biological family is
Products used:
My Heritage DNA kit
Date of experience: June 9, 2023
Hello Cal,
I would be more than happy to assist and follow up.
Please contact me at Shane.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Shane, MyHeritage Team
I'm loving my journey with MyHeritage and in particular, the wonderful help from the support team members who go out of their way to assist and provide such incredibly helpful information!
Products used:
Complete subscription plus DNA Testing kits for our whole family
Date of experience: September 5, 2021
I truly appreciate the customer service representative being very patient and thorough with all of my questions that I asked Which were at least 10+ I truly appreciate the service she provided and look forward to completing my DNA test with Myheritage.com
Date of experience: January 17, 2019
Another website copied my tree, and put my websitephoto (of me) in my cousins prophile. After that i contacted that webmaster and asked her to correct it, but she couldǹt and made me her webmaster instead, so i could erase the picture. After that all my DNA-matches was referred to my cousin, on the other website. Your support could fix it though.
Date of experience: May 30, 2018
This is a total scam. What they advertise on their website, about documents you can get information from, find more about your ancestors is just untrue. After subscribing to the complete package, I could not find any more information about my family than what I had already found from someone else tree they made themselves. So this trash of website was completely useless.
I got in touch with them, to which a lady phone called me a few days later. Even though they supposedly offer a 30 day money back guarantee, she was saying that it was not possible to do so, even thought just 8 days since my purchase had passed. And she was pretending to speak with a billing department, trying to find me a deal, which was just another lie, as one of the times, i got on hold for just 5 seconds while she went speak with the billing department. Everything smells as a scam here.
So, do not fall for the lies that are advertised about their services, and don't fall for the scam this company is. And forget the money back guarantee they say. At this moment, no other option left for me rather than involve law enforcement entities to solve my situation.
Tip for consumers:
30 day Full refund policy is a lie.
Date of experience: April 10, 2023
Hello Joao,
Please send an email to Nikolina.vipsupport@myheritage.com from your registered email address at MyHeritage so that I may locate your account. In addition, please provide a direct link to this review and I’ll gladly assist you further.
Best regards,
Nikolina, MyHeritage Team
When I made my first purchase, I was contacted by someone from MyHeritage who gave me advices on what I had bought. Later, when I involuntarily bought a product, they accepted to give me a full refund.
Date of experience: July 3, 2020
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Rose,
I regret to find the negative feedback with your experience regarding your DNA kit.
I would like to resolve the issues you are having, could you PM me the registered email address or account ID number of your account at MyHeritage. I will be able to assist you directly if you contact john.vipsupport@myheritage.com thank you.
Kind Regards,
John MyHeritage team