MyHeritage

With a genealogical tree, and so many names to track, it is inevitable to have duplicates and widow additions. Today Mr. James was most helpful in detangling my Maternal family tree. He explained MyHeritage is available six days a week, and email on Sundays for assistance.

With his guidance, my untangled tree yielded the only portion of my relatives who were floating in space.

Thank you and MyHertiage for the support!

JF Purcell
Oceanside, NY
35k strong!

Problem is with your phones. It's quite hard to get to speak to a person when dialing in and maneuvering "please press 1 for this and 2 for that". Once I finally managed to get a human I was VERY pleasantly surprised with the swift and professional way my problem got salved. 6 out of 5 stars once you get a human on the line. Br Sten.

I wanted to combine my account with my husband's account. Tadhg was so helpful and walked us through each step - even though we were using both a Mac and a PC. He was so patient while we got to the proper places and downloaded and uploaded...
Thank you Tadhg!

I paid £106.80 registration fee on November 10th 2020 but a further £82.80 was taken out of my account on the 18th November 2020? I've tried phoneing but told number not recognised? I've emailed three times this week but no reply!

I have enjoyed researching my family tree and have made many discoveries because I was adopted and I didn't know who my family were for many years. Since then I have met many cousins, a sister and a brother and am still close to them.
Now I am in my 80's and I am probably not as astute as I was, so last year i signed up for a premium plus package but I didn't use it as much as I thought I would. Recently I received notice from My Heritage that I had signed up for auto continuation and the amount was taken out of my bank. I was horrified, I didn't realise I had signed up for that and I desperately needed that money. I contacted them, explained my position and thankfully they have now refunded the money, I am so grateful.

I just couldn't get one of the DNA samples registered, so I went onto the helpline. I was number two in the queue, but the 'music on hold' was so jolly I didn't actually mind too much and got on with what I was doing.

Once Aaron answered, after not too long, he sorted the problem in a couple of minutes, talking me through Plan A, whilst assuring me there was also a Plan B.

The latter wasn't needed.

I since 2004 working with MyHeritage.
Was then taken up by verwandt.de here when this page was closed.
The first few years I was a member and the base but always had a good service. Never remained unanswered.
Starting this year, I am now Premiummtiglied and therefore also the service has improved.
It is in principle promised what and so I could expand from 87 to now 460 the number of people in my family tree from September to November 2015th

Many thanks to MyHeritage for the beautiful side and taking good care.

Weida in November 2015

Barbara Nitschke

I had a lot of questions about why my DNA is so different from Ancestry, FTDNA, and My Heritage since it all came from the same raw DNA. He was able to explain the migrations and possible reasons for the differences. In addition they all use different formulas. Very knowledgeable. Also, guided me to upload my gedcom file. Very pleasant and patient.

So I'd hit a roadblock in my search and discovered as much as I thought was possible. My next logical step was to close the account, because I couldn't (i. E.: didn't have the tools) research any further than I'd accomplished on basic search. I raised a ticket to delete my account all together (I'd already saved to GEDCOM file). Charlotte in Support reached out to me in response to the open ticket and helped me navigate through the real challenges I was having with my search, providing a brilliant resolution to my quest for more information. I'm delighted by the outcome and appreciate the non-aggressive approach to 'saving' the account. Definitely one delighted site user. Thank you for the 'discovery' of kindness in a place I wasn't searching.

Stay away from MyHeritage, its an unscrupulous, dishonest company with a misleading website. We received an offer of a 30 day Free Trial which said we could cancel at any time within the 30 day trial period and would not be charged. We signed up and they IMMEDIATELY (within minutes) charged our account $105. We cancelled the account and asked for a refund, but have not received one.

If you are confident that you have Native American ancestry, then I would highly recommend that you do not waste your $$ on a DNA kit through My Heritage. Prior to ordering, my representative assured me, that unless I was from the Cherokee tribe, my Native American backround would be captured, and included on the report. Sadly, there was no mention of my NA ancestry on the report, and my attempts for a satisfactory explanation from a My Heritage representative failed miserably. When I expressed my complete dissatisfaction, she went on to say that she was not an expert, and would have an email sent to me by someone who has more experience. Well, glad to know that after I waited nearly an hour on hold to be told this. So much for competent Technical Support... I will not be doing business with My Heritage again, and would highly recommend that you do research before you order a DNA kit from them.

Today, December 19,2017 I spoke to Maja at support regarding some questions I had about exporting information from one tree to another and questions on my DNA results. She was delightful to talk to. She went out of her way to help me in everyway possible and was very patient and kind with me. She was very sweet and extremely helpful. Lane M

Today I contacted My Heritage because I have not received the DNA that was ordered for my sister. I was immediately answered by William who helped me with my problem and even provided additional information to me. I submitted my DNA to ancestry.com and my sisters through My Heritage. There is no comparison and My Heritage is far more user friendly! I wish now I had used them for my DNA! If youre on the fence, I would recommend My Heritage. I would also recommend that William get a bonus. No, we are not related. I will keep his name and if I do need help, I hope I get him!

I am very happy I got an immediate response to deleting my sister's email. I think I can trust My Heritage completely, I may not be able to pay for any of these services, therefore, if that is the case, I might discontinue with My Heritage, since it's not free. But for now, its interesting, the only part theyleave out is what your family tree did, like I want to know about centuries ago, if there were any nobility in Austria or Germany in the Leckner Family and whatever else they did in life, like moneylenders, landowners, farmers, aristocracy, lawyers, teachers, whatever.

Thankyou

I manage my husband's tree as he won't go on line. I was afraid that the Heritage people would only deal with him but aftrr a few questions to verify who I was everything was fine. A lady called Alon was very helpful and patient as I am slow at typing and not too computer literate. I had ordered charts and when I tried to view them they gave an error message. She went through how to generate the charts. They showed up ok on her computer but gave error messages on mine. She advised removing Adobe and reinstating it. She also helped me to insert my Father onto the tree. The problem arose becaus his name was George William but he had a brother Gearge (Who died at a few months old) and a brother William. I wouldn't hesitate to ring them again. JH.

Love the fact that when I have an issue with my family tree, that MyHeritage support team actually listens to what I am trying to do and then sends me a detailed email of how to do what I need to do. I can even have my own idea of what I need to do but since they do listen, they always explain in simple terms of what they think I want to do and then send me the email. The last issue I had, I was trying something so difficult and confusing, they listened and gave me the solution, no attitude, just glad to help!

My late husband started using My Heritage many years ago to search his Mothers family tree. The managed to build the tree back to the 1500s
I have continued, for the past couple of years to do research into My mothers, very mysterious past. I am have hit a few walls but enjoying the ride. I have found My Heritage helpful, specially since I did my and my Mums DNA testing.

I ordered from my heritage to find my Indian roots and my background. Like others the number didn't work u could never get anyone one the phone they were never available it was always call back another day if u call thw wait time never got off caller#26 I was one thw phone withthw recording for and hour but still caller #26 tbwy took $80 out of my account before the trail date ended and in very passed off i just want to unsuscribe and get my money back and I will not use this website again nor get anyone else to use it

Nadja was the most patient and understanding person I have ever dealt with. Did not rush me through and never showed any impatience to an elderly person. She also explained what she was doing and made sure I understand what she was doing. Thank you Nadja.
Doreen, Australa

I was having trouble finding how to assign my wife DNA to my account when I rang help to assist me, the Lady advised what to do which was magnificent was able to update all good. Thankyou help desk
Collis

My issue was changing the name of my Family Tree. I couldn't find any FAQ's in the manual so I went online and got directions on how to change the name online. I followed the directions but still wasn't able to change the name. When I phoned tech support, after a not-too-long wait and to make a long story short, I was instructed how to change the name, and it turned out that the directions for changing the name in the Builder were different from those for changing the name online. Once I got that sorted out, changing the name was a snap. Olivia was courteous and very patient. I have now traced my tree back to my Great Grandfather, in the meantime having added almost 700 names to my tree, with at least that many more to add. My Heritage is a fantastic tool for creating a family tree with so many features and report options, as well as telling you what each person's relationship is to the Manager of the tree. I love it! I don't understand why anyone would say My Heritage is a scam.

I got a brief subscription for the website and data, found nothing that I couldn't learn elsewhere and then cancelled both. Now they claim they only have record of cancelling the website, so they charged my credit card $119 to autorenew the data and refuse to give me my money back, even though I contacted them that same day, and the card wasn't billed until after I complained.

By using the My Hertiage research program, I located a branch of my family tree that I knew nothing about. I was able to trace this branch back to 1600 in Husum Germany. Although the family name changed three times, I was able to continue my research without losing track.
Thank you