MyHeritage

I purchased a My Heritage DNA kit and was told after the purchase that I had to wait at least 12 working days to receive my kit, that equates to around 3 weeks. I have since found out that I will have to send my DNA kit back to the USA for processing. Another 3 weeks in transit. A total of around 6 weeks transit. I wish that I had been informed of the delivery times before I purchased the DNA kit. A friend purchased a Ancestry DNA kit and it was delivered from Australia within 4 days and sent back to the lab in Australia for processing. I should of purchased the Ancestry DNA kit and avoided at least 6 weeks transit time. DHL didn't want to help as they told me to contact My Heritage. A very bad experience so far.

I called My Heritage today and talked with the Most Pleasant Young Irish man. He helped me find out my issue and I was honored that he could tell me I also was Irish.The site is a wonderfully easy site to use and the customer support if very patient and friendly

We were informed that my mothers test had reached the lab but have not had any results sent to us and this was serval months ago. We have tried to contact my Heritage to inform them that we are still waiting but it is impossible to get through to them, no way of contacting them at all. We have had several of my friends trying to find a way of contacting them but zero, zip diddly no way of contacting them to inform them of the missing results, Shocking! We accept that things go wrong sometimes but not to have anyway of contacting a company that was happy to take our money is dreadful. Hoping they will see this and contact us. I can't upload an image as I don't know how to shrink it so once again scuppered! Our activation code was MHT776Y7 lets see if they can be bothered to message

Dreadful Experience of this Organisation!

Sept 2015
I am getting the run around from the support team at MyHheritage. I upgraded my subscription to 'Premium Plus' which was advertised as a monthly fee but paid annually! After using it, with difficulty for a few days, I realized that there is very little Irish data available! Since my ancesters were Irish, I decided to ask to have my account and subscription cancelled and money credited to my credit card.

After a number of emails with the support team, dealing with issues I was having and finally asking to have my account closed, I received an email this morning, indicating that they cannot delete my account since I have an active subscription. Even though I asked to have my subscription cancelled! Where is the customer service?

I feel, at this stage that I have been scammed and my money is gone!

I found a contact phone number and they agreed to cancel my account and they have provided me with a full refund!

I did use this service for a week or so and although there weren't records for all the people I was searching, I did find some very interesting lines.

I had signed up for the 14 day free trial period. Unfortunately, i tried to cancel my membership before the 14 day period was over because i couldn't find records on all the people i had searched, and the cancellation didn't work. I tried a second time and again, I was unsuccessful. This resulted in me being charged for a years subscription when I was trying to cancel prior to being charged. I tried to cancel three times after being charged the fee and I was eventually successful. Luckily, the people at MyHeritage were understanding of my situation and refunded the entire fee, which i thank them for.

Therefore, for the service they provide and their understanding I give them 4 stars. -1 because I couldn't find records on all the people I searched.

I purchased a DNA kit as a birthday present for a friend, unbeknown to me, I was automatically enrolled into one month's free trail. The first email I received from MyH, apart from the conformation of the DNA purchase, was when the free trial ended and the same day they took £114 annual fee from my paypal account.

The free trial had never been accessed, and therefore I thought this error could be rectified. I was told by MyH that the DNA kit was reduced to £43 when registering for the free trial. I explained that I was unaware of this, that I had no use for the service of their website. They were uninterested in this explanation and did not give me a refund. They did, however, credit my paypal account with £40 and told me that I would be able to access their website for the next year. I feel that I have been somewhat duped into this annual fee, something I do not want and will not use and something I feel a genuine company would not do…

NOT ACCURATE FOR KOREANS.
I know for a fact that I am half south korean, going back at least four generations.
The result for Korean doesn't even show because they "don't have any previous Korean DNA in their lab", instead they represent it with "Chinese/Vietnamese" and "Japanese" even though I have no relatives of that ethnicity.
Yes, it is likely that I have some ancestors that intermingled over the last 2000 years, however, this completely diminishes the accuracy of my results. I wonder how many other ethnic groups I may belong to that are not shown because of this company.

On top of that, the results are incredibly general and do not go into detail besides telling you the gist of the culture. Doesn't say how far back either.

When GENI was bought? By MyHeritage I, as Pro Geni user with a guaranteed life time membership was promised that I'll have the same membership privilege with MyHeritage.

This promised was kept until recently but know, when I want to open a Profile I get a request to subscribe!

I've put my whole family tree of over 9900 people on MyHeritage and if they don't keep their promise to us I will delete everything!

Hi DEAN at MYHERTIAGE
I am still awaiting my dna results the latest deadline for my results says 21st March 2017. Is there a problem you need to tell the public. Why are our results not ready on time. And after reading the rest of the reviews I am now getting worried I may not get results. Pauline H

I ordered a kit and it didn't get to the proper address so was returned. I contacted them and they said they would send another. After I realized it was sent out and the zip code on the new addresss wasn't complete I again contacted them. They sent another out and I finally got the test. I worked with Odran and he was wonderful about keeping in touch with me and following thru with what I had asked for. I am ordering more kits for more family members and have read reviews with 5 stars from others. We look forward to results about our heritage soon! Thank You. I liked the quick response from Odran on solving a problem I had.

I am trying MyHeritage for a year to see if i helps with my research. So far, it has in spades. My wife's ancestry is Polish, and while I am satisfied with my own (American/German), being able to find a large number of Poles working on her family has been a Godsend. I do wish that printing a register style report was possible, and their support said that they would pass along that request.

The charts that are create-able seem to be well done, although I do see some small aberrations. But again. The customer service has helpfully told me how to solve these concerns. Just like with Ancestry et al, you might not be able to download a GEDCOM to avoid a lot of rekeying, but that appears to be a choice of the uploader and not MH. I have had MH for about a month now and have been satisfied that I have gotten what I paid for.

Having discovered that I was able to get more information, free, from the IGI than from My Heritage, by simply using the search boxes, I telephone My Heritage to ask for my subscription back. I was answered by Lisa, who, in he face of my complaints, pointed out that I was not using the site in the most productive way, using the building of the family tree as the basic method of tapping into the records. So, I was not getting the results that I wanted. I have, therefore, withdrawn the demand to be reimbursed and am following the advice given by a patent and courteous Lisa, and any errors in building the tree are now mostly my own. John Crompton.

Terrible experience. I went a day over the trial period and was charged £115 (laughably, a 'discount'). Customer service are nonexistent. Disgusting. Customer id *******226.

Time, is past, now and in the future, i want to know, what the past tells me about the future.
In it here and now.
My Heritage gifs me the knowlege,
To learn, where we come from,
And gifs me a option to picture it.
For the next gereration. Thanks for that!

MyHeritage has enabled me to go as far back as 870 A. D./C. E. I enrolled in two different DNA sites (one that goes 10s to 100s of thousands years in the past BY DNA) and MyHeritage. Both concluded that I was not as "Irish" as I thought. I had been going off of recent name only. With all the wars that occurred in Europe over the years, it would be hard to determine country heritage since even the boundaries and countries have changed often. I have been please with MyHeritage and even upgraded my account. PERSONALLY I ran into a problem with the "health" aspect because of trying to activate the health portion. I have had many relatives die from cancer, which included my father. To activate my health portion, I needed to list what kind of cancer to continue. My father died from colon cancer but for my uncles and aunts, their cancers weren't listed and I couldn't continue with the activation. I would have given a higher rating except for the problem I had with the health aspect.

I want to make everyone aware of what a great service Hertiage.com performs. My sister and I did DNA tests through Heritage, hoping to find out more about our background and who we were. However more importantly, we had been involved in a lifelong search for our sister Eva, who our Mother got separated from during the Holocaust. She was 2 so it was doubtful that she would know her name. We tried everything humanly possible to find her. We got a match, a DNA match that could not be ignored. We found our sister and her family. We took this match to Heritages team, we were lucky enough ro find Sophie and Nitay on the team These two are so compassionate and caring I am so honored to know them. They are such a valuable asset to Heritage. Thank you Heritage and Thank you Nitay and Sophie We will never forget what you have done for us.

Respectfully
Dena Morris

I thought I had lost all the details of my entries in my tree - I could notn see them nymore. I did not realize that entries in English+French in the same tree could jeopardize my records. I asked for support and Samuel gave me a list of steps to perform and in no time everything was back to normal and I could see all the details as I had entered them.
Thank you Samuel and thank you support team.

I bought four DNA test kits to give to family members. Plans changed and the kits were popped into a cupboard for safe-keping - and forgotten!
Some considerable time later I remembered them and gave one out but by then it had (unknown to me) time-expired and could not be rgistered.
When I asked MyHeritage why it could not be registered I wa asked to send some information. As soon as MyHeritage had checked the details, I was offered a replacement of all four kits. Because of the Covid restrictions there was a delay in the kits reaching me but they have arrived and wll now be used instead of stored.
The service by MyHeritage has been excellent throughout and exceeded my expectations.

After we paid for 2 kits we sent our adress in Russian language. Nobody told us that we should provide adress in English. We connected with support team and got answer very soon. After that we sent our adress in English and they confermed that our kits would be send as soon as possible.

I received help with tracking a purchase, and an issue with iMac version of Builder. While there was an ongoing issue with the iMac version, Itai was able to help me with a workaround. His answers were clear and accurate. It was a pleasant experience dealing with him.

I've called customer service twice since subscribing to the site; once regarding a technical issue, the other recently to enquire about th new DNA matching process.

On both occassions I have recieved flawless and helpful advice and I've never been left waiting on hold or had to listen to musak. Overall I think the company still has room for improvement in it's DNA matching procedures, hence four stars, but they appear to be making strides in the right direction and the chromosome browser is most welcome.

I cannot get a real person to communicate with my questions - or a good response. READ PLEASE- MY FULL FAMILY NAMES, GRANDMOTHERS MAIDEN NAME, GRANDFATHERS NAME, KIDS NAMES, EX HUSBANDS INFORMATION ETC. now comes up when I go to put information such as name - last name - on submitting a credit card for online purchases. This can only come from my account with my heritage (they do not respond to this situation). My information is not private. Are there any recommendations on how to deal with this?

The response is very quick and service very good. When I needed to ask a question, I contacted My Heritage on Facebook and they answered in a minute. I forgot to cancel the prepaid tool, when I ask for cancelation and refundation the money, they agreed and process my request immediately.