MyHeritage

The results of this test is an "animated" page that comes up and lists your percentages of generalized areas of the world very slowly. It said I am 1/2 English or Irish - no problem there. The Mormons in our family have done very careful genealogical research that reflects that. But it also says I am 1/4 Italian, and there is no one with an Italian surname or maiden name for at least three generations back and I'm supposed to be 1/4 according to them? Don't get me wrong - I would LOVE to be Italian, but it would truly be a monumental revelation since no one has ever mentioned it on either side of the family. Also, I have a great-grandfather who was Cherokee... there are pictures of him and there is no mistaking he was Native American. I heard about him all my childhood from my mother as her beloved grandfather. There was no percentage of Native American according to this test. I wonder if a legitimate lab would come up with something even remotely similar? Anyway, save your money because the results are vague and, I would wager, wrong. I feel absolutely robbed.

I returned my DNA sample I live in Great Britain my Heritage claimed they had received it sent me emails with a video of there supposed lab etc. Very impressed until I received my results I am 100% British very vague no break down at all. SAVE YOUR MONEY DONT BOTHER.

Shearley was very helpful. She provided me with very good info without making me feel I should have known the answer. And to me, this is a very good quality. Not only did she share her expertise, but she did it with respect and this was very appreciated. Thansk again!
Helene Cloutier

The MyHeritage Tech Support Team found a solution for a new and confounding technical problem that I recently had while using their Family Tree Builder software. MyHeritage has been my genealogical site since 2015 for creating, updating, and managing my family tree, and it has always been reliable. My recent issue involved suddenly not being to use several functions in the software. After I contacted the tech support team, they quickly responded and opened an investigation case for me. Through email interactions, we discussed what wasn't working. They provided clear and detailed instructions of actions for me to perform to solve the problem and asked me to reply to them with the results of those actions. I am an older person who is not fully computer-savvy, but with their patient help while I provided them detailed descriptions of what I did to follow their instructions and what resulted, we solved the problem. After the problem was solved, they even provided me information about what was most likely the cause, which satisfied my curiosity about why it happened. It was very easy to work with them and satisfying to know that they really care about helping their customers. You can certainly rely on MyHeritage for great technical support if you ever need it!

Eve was very patient and managed to make me understand everything (I am not a computer specialist). We got everything working and all my problems were solved.

Opened a ticket needing some help managing the site, got a quick response from Samuel with simple instructions and was up and running again in no time.

The features for normal users to enter some family info and merge with other users' infos is practically not there. I do have stuff going back to the 17th century and was intrigued to see that they appear offer this, but it is only appearances, they do not really. My phone number was never registered with your site. While I considered a subscription, they called my (unlisted, not known) home number - so within minutes they must have taken a deep grip deep inside the illegal address trade that the phone harrassment companies have here. The call was logged to come from 044 508 **, which designates one of the infamous companies in Switzerland, not reputable. ---- So, I asked on their forum whether they want to explain how exactly, step by step, they had worked that out so fast, in more detail but they would not. With that I found them to be shamelessly non-responsive to a sensitive issue - and when you deal with family information, you just can not afford to be shamelessly non-responsive in context of very sensitive information, particularly if it is a phone number that is generally not available. So I did more research and found that their 185 USD annual subscription is virtually impossible to cancel - because they also do not seem to answer any requests there. To make other collectors happy I would have paid 10 or 12 bucks a year or so, given that I would be the one to type in all that stuff.

It's convenient tool for my task - creating tree of my family. It's very comfortable that it has not only web view, but also desktop and mobile versions.

Such a kind Gentlemen to speak with. Answered all my questions and I was very pleased with the answers. Could not have been a more pleasurable experience.

After initial issue MyHeritage then phoned back and also sent me details on how to fix the issue. The Technician was very good at listening and explaining. Therefore I would highly recommend them.

My experience with Mark today was pleasant, professional and educational.
If all MyHeritage support is like this was, I will not hesitate to call again if needed.

They deducted the 1-year subscription without any pre-notice. I called them. There is an answering machine that asks for your membership ID. I never received a call back or email for a refund.

In June 2015 I opted for a $6.90/month subscription. The commitment was for 5 years, and I would be charged annually. To my surprise I was charged for $413.72 on 06/03/2015, instead of $82.75. After loud but tedious complaining they refunded most of the 4 year charges. As it turned out they still overcharged me by almost 10 dollars ($91.92) instead of the promised $82.75.
Surprise, surprise. I just checked my June 2016 credit card statement and MyHeritage.com charged me a whopping $175.12 (instead of $73.58 = $82.75 minus last year's overcharge of $9.17) on 06/03/2016. In the $175.12 MyHeritage included all types of extra features that I don't need, but more importantly I DID NOT ASK FOR or AGREE TO!

In summary:
MyHeritage.com advertises $6.90/month billed annually for 5 years. After complaints it becomes:
- first year, they tweaked it up to $7.66/month, and
- second year, they more than doubled the price to $14.59/month!

I just contacted my credit company and they put a block on MyHeritage.com for the next 4 years.

I had hoped they cleaned up their act after my complaint of June 2015. I can't anything else than conclude: MyHeritage.com has stepped up their unethical business practices.

I will further inform this forum how MyHeritage.com is responding to my second upcoming complaint.

I have been using MyHeritage Genealogy website for almost a year now, and I like it very much. Since Im learning as I go, I needed a little help from MyHeritage and called their customer support services and they graciously helped me with my questions and explained the answers so I understood them. I am very pleased with the results of my MyHeritage Family Tree and plan on staying.

They took out the annual payment ON the 14th day. I called to cancel ON the 14th day and they said sorry all they could do was credit me 50% since I hadn't canceled sooner. Made it sound like this was a big favor to me, well shame on me for falling for the alleged 14 day trial period. I'm lucky I am getting 50% back in 7-10 business days, yay me when I wasn't planning on paying anything. You would think to provide good customer service and to get GOOD reviews which would gain more business they would have spent the additional $35 to make me happy. Bad Business practice. Thanks for nothing MyHeritage. Not to mention I was on hold in queue at 18 and spent 25 minutes on hold which only proves to me everyone was probably calling to cancel!

I started a family tree only to find that my ex-wife, who is not liked by my family, set up a web site using my family name, listing me as an unknown, all through My Heritage. These people are a joke and an insult to my family. DONT USE THEM!

I had a problem with syncing photos between PC's. I thought I wouldn't get Customer Service as I only use the free version, but they (Thamar) were most helpful with personalised advice on my problem.
Would definitely recommend MyHeritage as a way to build your family tree.

I was under the impression MyHeritage was a free resource because the page I filled out originally said it was FREE! That page 'seems' to have disappeared. Simply looking for some help from support to correct a mistake I had made on an entry, I discovered this is NOT a FREE site at all! I began using MyHeritage March 16,2016 and I will stop using MyHeritage March 16,2016. I will NOT use any product under your false pretense or misrepresentation. The little bit of my tree that I had begun had me very excited to continue with MyHeritage so my disappointment is palpable. If this is not the correct place to post this notice, would someone PLEASE advise! Thank you, Pat

I have my father's family tree going back 4 generations, showing UK on both my maternal and paternal, yet, MyHeritage shows absolutely None, Since my brothers and I all have the same blood type, I have no reason to believe I may have different father.
My second complaint is their pricing to find out any further information of your tree, you have to Pay a Lot more money for only 1 more year.

I asked for a refund of my subscription and cancellation of my ongoing subscription. I found Gabriel considerate and understanding when given the reason for asking for a refund. I would not hesitate in recommending Heritage. I have found other software Organisations very difficult to communicate with particularly for older people and when there is a financial problem MOST DO NOT WISH TO KNOW!
Top marks Heritage and thanks for your prompt assistance. Ray S.

I used MyHeritage for a few years off/on before deciding to purchase a yearly membership for $199. I attempted to log in the following December and THOUGHT I cancelled the subscription but apparently not. IF it was my mistake, I get it BUT they sent NO NOTIFICATION that the membership would renew AND it increased by $116. WITH NO NOTICE. How dare they?! A day after the renewal charge I called and they refused to cancel /refund. SO I had to pay $315 for something I didn't want nor could I afford. I deleted my account and will tell everyone I know to avoid this unscrupulous company. There are other more reputable companies out there.

I wish I could review MyHeritage, but they can't deliver it--and a product is only as good as its support. I ordered a kit as a Mothers Day present, and MyHeritage used DHL to deliver it, ostensibly in "4-7 days". DHL got it to USPS 8 days ago for delivery according to DHL tracking, but USPS neither acknowledged receipt nor can provide any update to the tracking number's status. The DHL site says lost deliveries must be addressed by MyHeritage; MyHeritage says they will refund my purchase after 30 days; but that is the limit of their help. (They said, amazingly, USPS is a "third party" in the transaction and MyHeritage will not engage them.) True to its colors, USPS can offer no insight or help. (I just tried calling USPS customer service, 2 hour wait...) SO, probably a decent product, but nobody takes ownership on the logistics of getting it to me.

A member of your team, solved in two minutes, what I had been trying to do for hours, wish I had phoned them earlier, but I didn't want to look stupid, but she made me feel, that It was quite a common request, which made me feel much better, plus I got what I wanted to achieve.

Thank you Patricia Addie