MyHeritage

Mia was very helpful and patient with me. She was able to resolve my issue. I will be contacting Tech support again because I have another issue. I'm trusting for a quick resolve the next time.

I had a question about my Irish heritage and why it did not show up in my DNA sample and Alon was very helpful in explaining the difference between historical data and DNA sampling data. I feel much clearer about things now and she was more than helpful.

I have found My Heritage to be a little 'one sided' in that after having a problem with 'Record Searches' I spoke to a representative from My Heritage who told me he'd extend my membership by 2 weeks as he was unable to help and he would need to refer my problem to another area. I then had communications with another representative of My Heritage about the problem and when I asked him to confirm the 2 week extension he advised me my Data membership would be extended by only 1 week and my Premium Plus would not be extended at all. It's the Premium Plus which is the one mainly used and now I've lost almost 2 weeks because of the problem I was having. I find this to be poor public relations on behalf of My Heritage particularly as I have been a member for several years. After all, although I understand My Heritage offers the opportunity to build our family tree online, if not for 'us' members adding details of various family members they'd have little to offer in the first place!

Have problem with my DNA-kit. Never comes back to MyHeritage, but after talk with support they send me a new kit directly. Good work MyHeritage...

/Paul Nilsson
Sweden

At first, I did not fully understand my DNA profile submitted online from MyHeritage, so I contacted them and the gentlemen I spoke with provided a complete comprehensive breakdown description of the meaning of my profile. There was no rush to get me off the phone and he answered all of my questions in detail. So, I highly recommend MyHeritage and don't hesitate to contact their support group to get a full understanding of your DNA profile.

This scam is only here to sell your information to information brokers. I signed up and within 1 week my name was coming up on a bunch of background check sites

Since 2010 I am with MyHeritage. I have good expierance with them since then and I am very glad and happy with the renewing of their technical renovations. The only thing I am not so sure about is my DNA results. So I will try another company just to be sure about my DNA results.

Why does the DNA tracking stop at kit activated. You received my kit over a week ago... yet all that is ever shown is "kit activated". I see on the forums I am NOT the only one with this complaint.

I was quite pleased w/the swiftness of response from Customer Service to my email. And the problem was handled just as swiftly. Agent was thorough and responsive in a timely fashion.

Absolutely brilliant service. A problem I had was solved pleasantly, quickly and efficiently. I cannot thank Joy enough for the time and trouble she took over sorting this out for me.

I called about a question regarding adding a site member. Aaron was very helpful and answered my question. I love working with MY Heritage. It is so much easier than Ancestry or Family Search, bot of which I tried. This wasn't the first time I called with a question and every time I've received GREAT customer service. Several of my relatives are using My Heritage after being on other sites. We all like the Smart Matches format. I didn't have any trouble waiting for Aaron to answer today. My family all did their DNA through FTDNA and all have loaded into My Heritage and GEDmatch. Thank you very much, I really like My Heritage!

On 4th May, 2020, I paid $172.76 AU for Premium Membership of My Heritage. On 5th June, 2020, one MONTH later, I finally got the technical issues dealt with and was able to fully use the site. The site would sync until 95% and then it would not go any further. This meant that the next 3 steps were unable to proceed. I initially asked for help with a phone call. They wanted to know my credit card number. I refused to give this number over the phone. I knew that all the money had been removed from my Teachers Mutual Bank and this was able to be checked. I then sent 3 well spaced emails, reference numbers #*******, #******* and finally #*******. I received a reply at last from Paola who said I was using an old version of the site builder and I should update it to the latest version following the steps she recommended. I had TWO icons in my computer and had no idea which icon was the old and which was the new. By the grace of God I happened to have in the house with me, a few days later, a person who had advanced computer skills. With great difficulty he managed to get the site working successfully for me. Now that Technical Service finally deigned to reply to my 3 emails I love the site. It is magnificent. For many years I have used the FREE site run by the Church of Latter Day Saints and never once had a problem with them.

My sister worked on our two family trees for 60 plus years and she put all the information into MyHeritage.com. Before her passing two years ago, she transferred ownership of the site to our cousin. My cousin and I continued working on the two family trees as he gave me access. Last week my cousin transferred ownership to me via instructions from MyHeritage.com. Unfortunately following the transfer, when I looked at the My Profile page where my photo is, the data of records, photos, immediate family, education, etc. were all that of my cousin. I had several communications with technical support but was unable to make the necessary changes which resulted in a lot of frustration. Today I was connected with Brigitte and she was determined to rectify the problem. At one point I told her that maybe we should just leave it alone but she was very persistent in wanting to correct the mistake. Thankfully, with her expertise, the problem was solved. I want to commend Brigitte for her persistence and patience with me. Next time I need to get technical support, I will ask for Brigitte as I value her expertise greatly and thank MyHeritage.com for hiring such a dedicated professional.

Very satisfied with the MyHeritage service, they are professionals every time I call when I have any questions, they take great care of me, they explain all the doubts you have, they respond to emails.

MyHeritage helped me in a great way of finding my anchestors, going back a long time. This made it possible to complete a big part of the familly history. Specially the premium membership adds a lot of value to yor search.
The way you are able to print the diagrams and book makes it a excellent tool for your researc.
Kind regards,
Robert snel

Perhaps the dna research is very good, but the service is terrible. While they are friendly, waiting time is VERY LONG, their tracking number is not recognized by the post office, we do not from where they ship so that we can track the packages

I had twice posted a person's DNA information (under a different name) on MyHeritage and created a twin for that person. I couldn't delete the wrongly imported person. I sent a request for help to MyHeritage customer support and they called me. When I was called, I was very hurried, nervous and ashamed, but the person who called me calmly advised me step by step to make the necessary changes.

I speak really bad English because I studied it 54 years ago and I haven't spoken it since, and I didn't even remember MyHeritage IDs. But Jakob advised patiently and kindly and now I have a pretty winning feel!

Incredibly good customer service MyHeritage Customer Support & Jakob

Thank you Mumma grandmother from Finland

Excellent, courteous and very helpful. Now awaiting email to confirm the issue has been corrected. Will not hesitate to call for assistance in the future.

After I left my review on Sitejabber, a rep from Myheritage left me a message to email him. He wanted to check up on where my DNA sample was in the process. He said the processing can differ by person because of "biological variability." He later explained that that meant some people don't have enough DNA in their saliva to process.

My friend and I mailed in our DNA the same day, and it was delivered the same day. He got his results about 3 weeks before me, but not because they had a problem with my sample. They just didn't start working on mine until much later.

I'm changing my review to 4 stars, though, because despite the slow processing and excuses, I got everything I was looking for from MyHeritage. I was matched with relatives that confirm who my deceased father was. In case MyHeritage used info from my family tree, I also did a test on Ancestry where I had no personal information, and they still matched me to the same family.

Also, MyHeritage gave me three free months access to their records because of the long wait. I was able to find the first and only picture I've ever seen of my father. Using MyHeritage was worth it just for that.

I signed up to see if it is a better site than Ancestry... DO NOT WASTE YOUR MONEY! Useless info and then they charge your account and you have a helluva time cancelling! When the guy, with a strong foreign accent, finally called me they were only going to refund 50% of the $250 fee! I said I tried cancelling immediately when I discovered they had charged my card! When I called all I got was a recording saying "no one is available" with no options to talk to a real person! Well I told the guy that called he had better refund the entire amount and that I disputed the amount and would complain to everyone I could! He then said they would give a full refund... but won't believe it until I see it! DO NOT RECOMMEND MY HERITAGE!

I am an Ethiopian from the northern region (Amhara and Tigre). The DNA analysis shows that more than 50% of me is Ethiopian Jewish, around 23 percent Middle Eastern and 13 percent Somali.
I compared this with other Ethiopians and Eritreans and observed almost a similar trend. MyHeritage is better in pinpointing regions. However I think that they have bundled Amharas, Tigres and Bete-Israelis together as Ethiopian Jewish. Perhaps they need to work on that

I had a most wonderful experience talking with your representative last night about my questions on "Double First Cousins" and the amount of "Double DNA" I have when comparing my results to a relative that had his DNA results compared to my DNA. Your representative understood exactly what I was saying about the amount of Double DNA from a Double First Cousin's.
This is a subject that needs to be address on your website. The marriage of 1st cousins happened many times before WWII in rural areas where people traveled less and only knew people from their own families and neighbors.
This will help people understand that the relationship of family with Double DNA will or may show a closer relationship to each other than they really are.

By mistakenly transferring the MyHeritage app from old HDD disk to a new SSD disk by a computer expert, MyHeritage stopped working at all. I have been helped tremendously along with MyHeritage itself so that 15 years work has not been in vain.