- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I love to find my relatives to enter their names onto Familysearch. So far I've submitted 11,450 or so.
Date of experience: August 21, 2024
Happy to have this,
wish I could gotten this earlier In life!
Date of experience: September 10, 2024
Through My Heritage, I have uncovered hidden facts of my family and confirmed stories related by my parents. My tree goes back as far as 1450.
Date of experience: August 21, 2024
As a member I've enjoyed researching my family tree.going back to years as far as the French Revolution.
Date of experience: August 21, 2024
I have got to know a lot about certain parts of our family which we did not know about. Also, who we are related to!
Date of experience: August 21, 2024
I enjoy being able to get some history on my Grand mothers side of the family.
Date of experience: September 10, 2024
I know very little of my past, still learning. I would like to know a lot more, not only for me, but for my children. Still learning more!
Date of experience: August 21, 2024
It's very time consuming. I find with a large number of matches, I'm confirming the same details repeatedly
Date of experience: August 21, 2024
I wanted to download my raw DNA file and attempted to do so using the instructions listed on the MyHeritage website. The option to download was not there. I then attempted to find out why this is by contacting their customer service but it only gives me the option to use the knowledge base which gives the same instructions that don't work. In order to speak or email a customer service representative you have to pay and go premium. Stay away from this company. Their results are basic at best and you cannot do anything with YOUR DNA as they keep it under lock and key evidently.
Date of experience: January 28, 2024
I have been using the website for about 10 years and am very happy with it!
MyHeritage is very easy to use, has a friendly UI, allows you to add a lot of facts and special features like Smart Matches or DNA test help finding long lost or unknown kin.
Best on the market!
Date of experience: September 9, 2024
Very disappointed with the customer service. There customer support number goes un-answered and no one seems to action the call back requests or emails.
They have wrongly charged me after my free trail period ended, even though i had cancelled my subscription in time. At this stage i have tried numerous times to contact them to no avail. Further more there is no way for you to delete your payment details from there website. - which is very unusual.
Tip for consumers:
Terrible customer support. Very shady company that does not seem to respond at all!
Products used:
MyHeritage dataplan
Date of experience: May 13, 2023
I have used MyHeritage systems for my family research for mote that 15 years and experienced systems easy to use.
Date of experience: August 17, 2024
Best site to explore and build your family tree from now and back to the past, find not known relatives and expand your tree with them
Date of experience: August 19, 2024
I ordered an access to their records search program which was advertised for $24.99. They charged me $299.00 and getting a refund is almost impossible. Customer service is available if you want to make a purchase but unavailable for refunds. I did receive an email stating that someone would contact me. We'll see.
Tip for consumers:
The customer service rep could barely speak English.
Date of experience: September 26, 2023
Hello John,
I would be more than happy to assist and follow up.
Please contact me at Nikolina.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Nikolina, MyHeritage Team
I was keen to do a DNA test so I paid £40 for the kit and signed up to the 1 month free trial. They deliberately waited 3+ weeks to send the kit which was their way of getting me to extend my free trial and pay an annual subscription fee. During the free trial period I tried to create a family tree and none of the records available were accurate. Absolute con artists.
Date of experience: March 8, 2024
Dear Helen,
We sincerely apologize for any inconvenience you may have encountered during your trial period with our DNA testing service.
I'd like to clarify that at MyHeritage, we occasionally offer promotions, including discounted DNA tests with trial memberships. Trial memberships are provided for individuals to assess if there is relevant data available for their specific research areas. The trial membership you mentioned can be canceled at any time by simply logging into your MyHeritage account, clicking on your name in the upper right-hand corner of the page, and selecting ‘My Purchases’. There, you will find the option to cancel the paid membership and continue with a free basic subscription, incurring no annual charges. If you forget to cancel, MyHeritage still has you covered, as we guarantee a refund if you are not satisfied with your membership within 30 days from the initial purchase date of the subscription. We are committed to continuous enhancement and will take your concerns into account as we work towards providing a better genealogy research experience.
At MyHeritage, we strive to provide our premium members with a comprehensive suite of features to enhance their family history research, and there are several different types of memberships available. The Premium plan includes features such as adding to a larger family tree and matching to other trees in our database. If this specific membership does not align with your research goals, the Data Subscription provides access to billions of historical records that are continually growing to enhance your research capabilities.
I'm sorry to hear that you have not been able to fully utilize your membership. I would like to assist you further and ensure you are able to make the most of all the benefits included in your membership.
Please feel free to contact me directly at rafael.vipsupport@myheritage.com. I would love to delve deeper into your research goals and provide tailored assistance to ensure your needs are effectively met.
Sincerely,
Rafael
MyHeritage Support Team
Have been trying to get someone to assist with a refund for a service they have charged me for and I didn't request. Website and phone message state that someone will phone you back. This hasn't happened even tho have requested it several times. I did receive one email stating that they have now cancelled my subscription but conveniently ignored what I actually contacted them about, to get a refund. Keep getting an undelivered message when tried to reply to email, stating that they blocked it. I see this is a common issue. How a company is allowed to use such underhand tactics to take money from you and offer zero customer service or support. Blatant lying on their website and phone message. Do not sign up or use this site. Absolute gangsters.
Tip for consumers:
Don’t use it. Bunch of crooks.
Date of experience: February 23, 2023
Hello Niall,
I would be more than happy to assist and follow up.
Please contact me at Nikolina.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. Please add your inquiry and in addition, please provide a direct link to this review.
Thank you,
Nikolina, MyHeritage Team
Be extremely careful if you purchase an extended plan. They are ALWAYS automatic renewal. Mine went from $87. To $299. Because I apparently did not read small print. Have no idea how I missed it, as that is something I always do. Nor do they tell you that renewal rates will be 4 times higher.
Products used:
DNA Kit, Subscription
Date of experience: March 5, 2024
Dear Charlene,
I am sorry to come across your low-star review and I will do all I can to help.
We are constantly improving our services and products, introducing new features for genealogical research, adding new documents archives to our database, performing scientific research to improve the DNA results, and doing everything possible to provide you with the best tools to aid you in your work. In addition, MyHeritage, like most companies, has to adapt its pricing to currency exchange rates. Therefore, the prices for the subscriptions may change accordingly.
I'd like to clarify that MyHeritage ensures all members are informed about the annual charge and its price through automated emails sent after enrolling in the membership and prior to each renewal. However, it's possible that these emails might be ending up in your spam folder if you were not aware. Typically one can cancel a membership anytime by logging into your MyHeritage account, clicking on your name, then selecting 'My Purchases'. From there, you'll find the option to cancel and switch to a free basic subscription after your paid membership runs out without having any annual charges. It seems like you might not have known about this.
In any case, your purchase satisfaction is extremely important to us. If you forget to cancel you may still request it, 30 days from the initial purchase date of the subscription.
I'd like to personally look into this issue and assist you. Therefore, please e-mail me from your registered e-mail address at rafael.vipsupport@myheritage.com so assist you with this as soon as possible.
Please also include a link to this review in your email.
Sincerely
Rafael
MyHeritage
Myheritage has helped me create an extensive family tree with their combination of online resources and dna tools. I highly recommend trying it out.
Date of experience: August 17, 2024
On January 6/23 I made the unfortunate mistake to subscribe to MyHeritage. I thought I was subscribing to a monthly subscription. When I realized my mistake I tried to contact their support system. I specifically said what time I would not be able to take a call. That is when they called. For a week I have sent emails and tried calling to see if I had any options. I have received no responses. Please consider carefully if you are thinking of subscribing
Date of experience: January 16, 2023
I was in My heritage DNA since 2022 were the change of services was $50, this year the changed me over $300 even do I wrote to customer services to cancel the SCAM subscription.
This is an scam, there is not update since 2022 to now. Processing charges without providing services. I called then and emailed many times to get my money back without luck.
They are scams
Tip for consumers:
Search for others providers 1st
Date of experience: February 3, 2024
Dear Claribel,
I'm sorry to find your low star review. We want to assure you that MyHeritage is committed to ethical practices and operates within the bounds of the law.
It seems that you were unaware that you can cancel your trial online and incur no charge. In other words, a trial membership with MyHeritage can be canceled at any time by simply logging into your MyHeritage account. It can be done by Navigating to your name in the upper right-hand corner of the page and selecting ‘My Purchases’ while logged in online. It's possible that you may not have been aware of this option.
If, however, you forgot to cancel and are within the 30-day window from the initial purchase date of the subscription, a refund is guaranteed. That said, it is understandable that circumstances may arise, and we're here to assist you with the process for requesting a refund if that is what you choose.
Your feedback is important to us and I would like to assist you with resolving this issue. Therefore, I kindly ask you to provide additional details so that I can locate your registered account with MyHeritage.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so assist you with this as soon as possible.
Please also include a link to this review in your email.
Sincerely
Rafael
MyHeritage support team
Extremely disappointed with this service, I sent my DNA test in January and have still have received nothing back. Not only that but I have now been charged a further £114 for an annual cost when i cannot get a reply regarding my DNA test. No updates or correspondence at all, I feel like they just want the money with no interest in providing a fair service. I would avoid and try elsewhere and am now raising a dispute with my bank.
Tip for consumers:
avoid scam
Products used:
dna test
Date of experience: March 26, 2024
Dear Lauren,
I regret to learn of your dissatisfaction with our service, I will do all I can to help you with your subscription and DNA kit tracking. These issues are of utmost important to us.
Occasionally, we offer promotions that include discounted DNA tests with trial memberships. Regarding the trial membership you mentioned, please be aware that it can be canceled at any time by logging into your MyHeritage account. Simply click on your name in the upper right-hand corner of the page, then select 'My Purchases'. Here, you'll find the option to cancel the paid membership and continue with a free basic subscription, avoiding any annual charges.
Your satisfaction with your purchase is of utmost importance to us. If you've forgotten to cancel, you still have a 30-day window from the initial purchase date of the subscription to do so. I'd be happy to help with that.
With regard to your DNA kit, regrettably, MyHeritage has limited influence over the postal service, and occasionally, items experience delays despite our diligent efforts.
In order to assist you, I will first need to locate your registered account with MyHeritage. Therefore, please email me from your registered email address at rafael.vipsupport@myheritage.com. Also, please include a link to this review so I can recognize your feedback.
I look forward to resolving this as soon as possible.
Sincerely
Rafael
MyHeritage Support Team
Useless scam. Doesn't really work at all. Very expensive and they charge 179,50€ a year from your Paypal account without notice, and it's impossible to get someone to answer your emails. Seems that their only goal is to cheat elderly people.
Date of experience: January 5, 2024
Automatically billed $299 dollars one year after my daughter did the least expensive dna test with them. This is a crooked company which is attempting to scam people. Don't expect any help from their "customer service."
Date of experience: July 17, 2023
Hello Gina,
Please note that once you enter into a free trial subscription, or purchase a full years subscription (Site or Data), you are sent a "Thank you" email to your registered MyHeritage.com email address.
Within this email, there are listed the benefits of the subscription and also instructions on how to cancel the automatic charge at the end of the free trial period also shown is the renewal price for the following year.
Additionally, before a subscription is about to expire, a “Friendly reminder” email is also sent a few days in advance, again, with instructions on how to cancel should you not wish to continue.
We do however understand that these emails may be routed to a junk or spam folder and therefore get overlooked.
With that in mind, I would be more than happy to assist and follow up with any questions or problems you may be having.
Please contact me at Nikolina.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Nikolina, MyHeritage Team
Honestly overpriced for the vague information they return. Also, as others have said, return envelope is not pre-paid anywhere, so you're sending off DNA samples in a padded envelope with no tracking unless you pay for that yourself. My results were super vague and useless tbh. I used the website to build my family tree during a free trial and now I just get tons of upgrade emails all the time. Asked for a return/refund before submitting my kit and was told it was impossible once it was shipped out. If you're thinking of impulsively buying this for you or your family, don't bother.
Tip for consumers:
don't bother
Products used:
DNA kit
Date of experience: February 28, 2023
Dear Flaming,
I’d like to personally assist you further. You are welcome to contact me via email with the details at Nikolina.vipsupport@myheritage.com, along with a direct link to this review.
Looking forward to hearing from you.
Kind regards,
Nikolina, MyHeritage Team
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Hello Daaniyal,
I would be more than happy to assist and follow up.
Please contact me at Shane.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Shane, MyHeritage Team