MyHeritage

Great support and a friendly sweet girl solved the mess that we cooked in just a moment. I'm. Ot sure it can get any better. And they answered the phone at 9.30pm. Simply excellent!

I am so grateful for being helped by Kerlin, and I could help my friend to utilize MyHeritage through familysearch person page. He was so happy to be able to use your MyHeritage useful features free. He will use his anscesters picures to colorize or animate or videolize. Thank you for your smart computer programmers.

If you're a My Heritage user with version 7 DO NOT under any circumstances upgrade to version 8. I did and I regret it. I have been happily using this site and tree for many years but since upgrading it has been a nightmare. I was unable to save any new information/ changes and although the help desk responded it had a tone that told me not to expect this identified bug to be fixed as they had other things to do. Um, okay... I would think that this sort of bug was really important. So in my frustration I still had version 7 on my laptop so I exported the data from version 8 back into version 7. Fantastic. I can save again BUT I cannot view any of the Fact Notes or Citations (even though the notes have an indication that they are there). I deleted my online tree and deleted all information off the site in case syncing was an issue. Funnily enough when I requested a deletion there were no questions asked, they just deleted everything despite me saying why I was requesting my information removed. Customer Service needs an overhaul - not version 7.

I find out my files couldn't be opened by FTB again. The Costumer Service was very hard-working and attentive. At the end they discovered the reason behing the error and fixed it, so I have recovered my files and I work again with them. Extremely grateful.

My experience in contacting MyHeritage Support was a complete surprise and a delight. I had experienced 3 serious issues that might have resulted in the loss of my DNA records or account. I had feared that these issues may not be fixable. I delayed calling as I thought, as my experience many other companies, they would say "too bad we cannot help you and purchase our materials again and buy a subscription." That was not what happened with MyHeritage. The Consumer Support person was very verbal and fluent, she got straight to the point and was able to assist me with very little delay. Not only did she address all my issues and create usable solutions but did so with an amazing positive attitude. I was impressed and this was worth gold to me. I thought: finally a company that really cares about customers and stands by their claim of true consumer support. I do not commonly write "reviews or give feedback" yet, this experience was so outstanding I was compelled to make it known in print. For all readers of this feedback, it must speak volumes.

I wanted to delete my membership to another site wich I never agreed on. I had it once before (a few years ago) and by accident I was being reminded that de account was nearly expired (not my accouny, but the other one, what I didn't see at that moment). So I did pay for one year. After that, I saw that it wasn't my account and you guys did fix it by putting that money on my own dite. So, to avoid again that mistake, you helped me to delete that account what showed up on my account.

Well I ordered a kit set it all up etc done me swabs went to post it an they wouldn't except it due to health hazard so been trying for well ova four wks to get in touch with them to say I'm having problems no reply so tried an tried again still know luck so wrote again to ask for a refund an guess what know reply so £49 quid dwn so I'm pretty fuming to be so yeh not happy

Don't deal with this company.

1- The available information you get and pictures are from the hard work of other people/genealogist. Plus that information is not always accurate. They go with the voting system of "this is the most common answer".

2- No renewal notice each year. They take your money without prior notice. A company that respects their customers and value their membership let them know. Even if you try cancelling the same day, no refund, not with them, not with Paypal, not with your credit card. You're $#*!ed.

3- Price change and important increase without prior notice. Try debating this, even if it's in their agreement, you're still $#*!ed.

4- You want more data? Opps... pay a lot more and we'll let you peek.

5- Gave your dna from another company? It, s their now. You're double $#*!ed. How do you like that?

I will never, EVER got back with this company. I'm deleting everything after my forced re-membership. Want a company that respects you? Go on Ancestry. Go on anywhere else but them.

I joined in the 14 day free trial, along the way I needed help, WOW within minutes FABIAN was there sorting it for me, he went above and beyond what I expected, I wouldn't go anywhere else, this site is THE BEST, thank you Fabian from the bottom of my heart.

Brian S. Was very knowledgeable and helpful about managing the content I had on 2 separate My Heritage accounts and updating it most efficiently. He was courteous and patient with all my questions.

For $130 you receive the percentage of your heritage. That's it. Anything else you may be interested cost more money. Takes forever and the ethnic breakdown is bizarre and truly of no help

I had a problem last week that can back. Eden did a much more in-depth check. It was a rare error in the registry that was corrected. All is running well. Many thanks

Poor customer service that is almost impossible to get a hold of. Dont trust at all.The free basic plan is just a way to get you trapped in the automatic renewal billing cycle.

The site is very addictive. Have gotten so much information in just 1 week, all the way back to the late 1600's. The support team always are so friendly and answers question rapidly.

Firstly, I would like to thank everyone who has reviewed my initial post and I do hope that it has been helpful.

As a result, I would like to update you all on my situation.

I must mention that the most recent post by Rafael was made after several email exchanges between us with the penultimate one from me being on the 7 Mar 18, which read as follows

"Hi Rafael,
It is safe to say that I am very tired of all of this bureaucracy.

Surely the simple answer from you should be that you will have my sample retested by another researcher (I take this to mean person and not company).

I understand what you are trying to say but my point is that none of these enthicities that you all have manufactured have appeared in my genealogy going as far back as the 1400's.

Surely there is zero chance of your current result being correct especially since my parents are 1st generation Caribbean of Caucasian European descent".

This resulted in Rafael stating that "I just wanted to make sure that you know how your DNA is tested. I can send you a free replacement kit by all means.

In order to do so, I must forward this ticket to the appropriate department. Therefore, i will do this now".

I must highlight that I have never expected this to drag on for as long as it has. I have only ever wanted the professional and honest service which they claim to have in relation to DNA testing and the results.

Let's see what happens next but I am hoping that this is the final chapter since I would like to move on with more pressing matters of life.

I am "electronically challenged" but the Support Team at MyHeritage.com and in particular, Shimon, helped me resolve the problem, I had created for myself, very easily.

You were most patient and helped me solve my problem. You took time to understand the issue I was having and got me back on track. I'm looking forward working with Myheritage!
Jil

I'm new in myheritage "business". I've called the support, and then Itai conducted me very patiently into the details of the software. Now I flourish!. Thanks. Eli

I am not the most technically savvy individual but IanV was very patient, thorough and efficient in helping me resolve my challenges. Thank-you Ivan for all your help and your very pleasant manor.

Beware: Tested at 4. As in Four different companies. 3 out of 4 were almost identical and enhanced my 15 years of research for my extensive family tree. I grew up in a family where pretty much everyone on one side of the family spoke 'French' looked French, cooked French. I created my tree using family stories, history, baptismal, marriage, census records, I also relied on other family dna matches, Ancestry's thrulines matches and in person family travel research. 3 DNA companies say I am very French. Myheritage.com shows zero French as in ZERO. Worst yet my husbands results were very incorrect also. He tested at the same 4 companies. Same thing 3 out of the 4 matched except Myheritage who had him with African ethnicity. Mind you he is testing 99% Northern, Eastern and Western Europe at 3 different companies that show zero anything in Africa. Worst yet several of his close family members have tested and not one of them show any African ethnicity. All I can say is this experience left us wondering just how many people out there believe their ethnicity is something it is definitely not? Best of Luck

When I had my DNA tested through MyHeritage, I inadvertently used a different email address, therefore creating a new MH site. My computer kept defaulting to this site and I couldn't access my tree containing over 900 members. I rang Evan in Ireland and he arranged with their IT department for my DNA account and Family Tree account to be merged. Everything went very smoothly, they sorted out my emails and passwords and I can now access my Tree and DNA together. I am very excited with the way my tree is progressing. Thank you My Heritage team - you provide a great service!

Entering into a fourteen day free trial it quickly became apparent that the site could not provide what I needed. I received notification that they had charged me £90.
When I contacted them to explain I would not be using the service I was told a refund was not possible. First I was offered a 25% refund with a lengthy explanation of how I was not using the site correctly. I patiently allowed the representative, Samuel, to patronise me for some time but insisted that I was not willing to pay for a service which I did not need and would not use under any circumstances. He then offered a 50% refund. I repeated that I was not interested and requested a full refund. He said this was not possible and that the refunds offered were something he had never done before and were exceptional. Eventually I lost patience with the hard sell and informed him that I did not have the funds available to pay and that if they persisted in removing money from my bank account I would be overdrawn and penalised by the bank.
At this point, despite his previous position, he said a full refund would be issued.
I have received an email from myheritage.com confirming a refund of £90.
I have yet to see the funds deposited into my account.
Moral of story: If you have the misfortune to become entangled with this unpleasant company do not be swayed by their insistence on payment, do not believe the lying representative, stick to your guns. Better still, do not sign up in the first place.
Update: Refund received by Paypal.

SCAM? Please REFUND me the one-year subscription fee you all charged me despite numerous attempts to cancel this fee during the FREE Trial Period. I DO NOT WANT THE SERVICE - PLEASE RETURN THE FEES PAID.