MyHeritage

Talked to Mark in Ireland. Great name (I'm Mark as well) and great service. Answered all my questions and was a pleasure to talk too. Keep up the good work.

I had many questions about navigating the site. I have called twice and both times received outstanding customer service. The best of all the genealogy sites.

I am still very curious about my DNA results. I feel that they were not very specific they just listed major areas which consist of a broad range of nationalities.

The representative I spoke to today had amazing customer service. He talked me through the plans and what they had included. Would recommend this representative 10/10

Every time I called, people knew their business and were very helpful. It was my second experience with My Heritage and I plan on going back as soon as possible.

I would not get the free driver this because they will charge your account. And you can't never get a refund it takes forever. I do not recommend this site

I was doing a family search and came up with a match on this website but I couldn't access the information without registering and giving my credit card details even though the site says that you have a 14 days FREE trial. I soon realised that the information was useless and (I thought) deleted my registration. 14 days later my credit card was debited $160+AUD. I raised a transaction dispute with my bank for an unauthorised transaction, About a week later someone at MyHeritage called me and all they wanted to do was talk over me but when I said the word FRAUD several times I'm now getting a full refund.

It was great working with My Heretidge program. The helpdesk was very friendly!
Thank you andere maybe later on I will be making use of your service again.

Je suis très content de l'aide reçue par téléphone. La dame a réglé mon problème d'arbre généalogique.
I am very happy with the help I received over the phone. The lady has settled my family tree problem.

MY FAMILY HISTORY HAS MOSTLY BEEN BUTCHERED ON THE MY HERITAGE SITE. ITS THE SAME ON ANCESTRY AS WELL. One person adds a wrong connection and before you know it all the sheep on My Heritage and Ancestry have lined up by the hundreds to add this. He is famous, so I guess they want to be descended from someone famous but why don't the sheep at least borrow a biography about him from the Library. Oh I know don't let the real facts get in the way of the shonky genealogical research.on My heritage. I will join My heritage for life if all the sheep on My heritage stop BUTCHERING MY FAMILY TREE I do find it ironic that geni which is owned My Heritage HAS NOT BUTCHERED MY FAMILY HISTORY and the curators there do everything in their power to ensure that the sheep can't BUTCHER IT THERE

Helpline Agent could not have been more courteous and helpful. Very sympathetic and understanding, and arranged immediate shipment of replacement kit.

After months of waiting for my DNA results. I truly believe I only got the results due to posting a bad review on sitejabber. But anyway, my DNA estimate came back as almost 100 percent European. My mother has papers that says she is 25% Cherokee Indian. I was very confused especially since my wife's grandmother was found on census records as being a born Choctaw and her grandmother always told her of this. So I called Myheritage, today They said that they have only been doing Native American DNA since December, and will update my results within 6 weeks. They said they were having a hard time deciphering Native Americans, with the Brits. Yet no where on the website does it say that. It also implies that your ethnicity estimates will not change. I am very confused by this, but will wait and see what happens. But my results have been there since February 2. My wife's parents believe the whole thing is a scam, and will not take the test. I wonder, was this all just a bunch of bologna? Has anyone else had this problem. I would like to take a test through Ancestery.com but, I am not rich by all means and do not have money to be blowing off in the wind. Any feedback would be good feedback, please help! Zero percent Native American for both Myself and my wife.

My phone is for texting only. I dont take calls and I very very rarely make calls. So I signed up to MyHeritage because a genealogical site mentioned them and I thought why not. I started to get smart matches or something like that. So I would confirm their info matched mine but would be directed to their buy a package site. Every time I tried to confirm someone I got redirected. I dont know if these people were confirmed or not and now I dont care!

Then I started to get calls! I looked up the number and it was from MyHeritage. I did an online chat with Sarah who told me that I didnt finish confirming my order. I told her I didnt order crap and then the chat abruptly ended. I guess she didnt like the word crap. I could have used worse but I didnt.

I gave my number for receiving text messages from other users NOT for marketing. I dont know anything about the site or if it is good or bad but I would give negative stars solely for them calling me just to make a buck or however much they charge.

I really think that this company should change its poor customer
Service. I had not used my account for some time and when I went to log
In I got a message that I would have to reset my password, after
Several attempts to do so I called your number but since I did not have
My account number I had a very difficult time getting in touch with
Anyone. When I finally got in touch with a live person they told me that
The issue I was having would have to be handled my a tech and that they
Would call me within 48 hours I finally got the issue resolved last
Yesterday by someone in Israel, really why. I am very disappointed in
The service and are more than likely going to transfer everything to
Another company.

Following a number of mistakes on my part having separate sites for my wife and myself BUT the same email address I phone the help line for the UK and in a few minutes the young lady at the other end of the phone sorted out the problems, Removed at my request one site and reset the email and Password on the other all in the space of a few minutes, I am delighted with this Professional Service. Well Done

Outstanding help with the mess I created with two ID numbers. She clarified and resolved my accounts and set me up to be very successful using MyHeriatge.

I subscribed to MyHeritage after purchasing two of their DNA kits. The support I have received so far is second to none, and I don't say this lightly. Today I spoke with MayaN about a technical issue I had created on my family tree (all of which was my silly mistake). She was amazingly friendly, helpful and supportive - this lady is just fantastic and left me feeling like a valued customer and we had the problem sorted out in a few clicks. Speaking with her really brightened my day and made me feel wonderful about life and reinstalled in me that human beings can be wonderful to each other! Thank you MayaN;-) You are a credit to MyHeritage and so many people could learn from you style of dealing with customers - if I had a job vacancy I would employe you without hesitation. AWESOME CUSTOMER SERVICE 10/10!

I´D LIKE TO THANKS THE SUPPORT FROM THE MYHERITAGE TEAM. I WAS HAVING PROBLEM ABOUT SYNC AND THEY GIVE ALL THE SUPPORTS SENDING ME EMAILS, GIVING STEPS BY STEP UP TO SCHEDULE A TIME TO USE TEAMVIWER PROGRAMM, HAVING REMOTE ACESS TO MY PC. IT WAS GREAT AND NOW IT WORKED WEEL.
I RECOMMEND THIS COMPANY FOR THOSE WHO WANT TO MAKE YOUR GENEALOGY TREE. VERY RESPONSIBLE AND YOU CAN TRUST.

Don't waste your money... this software sucks... i wanted information on 1 person and the software wanted me to search through 10,000 records... wtf... who has time for this.

I have had problems with my MyHeritage software synchronizing between the desk-top and web portal for almost a year now. Since the tech support is in Israel, their accessibility is very limited by the 10 hour time difference between my US Pacific Coast time zone and Israel's. Having said that, I have found that working with those technicians and help desk representatives has been a very pleasant experience. These people care, and really want to help. Sometimes they've even contacted me outside of the times mentioned above, which would indicate a late or swing shift for special cases on their end. They have helped via email, chat, and I even allowed them to work on my computer via their TeamView tech support. I have worked with them on PC platform and the Mac platform. In all cases I found their technicians to be competent, patient and persistent in addition to being quite caring and sympathetic. As an American English speaker with little language capabilities beyond that, these people have been very easy to understand, and they understand me. Stick with them if a problem arises. They won't let you down.

I called regarding my Dnp not being received. She explained it so well and how the whole process worked. She was so helpful. Can't wait to get the results

I HIT THE WRONG CHECK BOX AT TOP OF A FILE AND ITEMS I DID NOT WANT WERE SAVED TO MY SITE. WHEN I CONTACTED MY HERITAGE I WAS ABLE TO BE TALKED THROUGH THE REMOVAL OF THESE ITEMS AND IT WAS EXPLAINED IN VERY EASY LANGUAGE. THANKS TO THE AGENT I WAS ABLE TO CORRECT A MISTAKE AND KEEP MY SITE AS IT SHOULD BE.

I had to call back three times about the same issue and it still isn't resolved. They said they would get back to me and it's been two days! I haven't heard anything!