MyHeritage

My account was linked to unavailable email address and needed to change password. I was quickly dealing with competent assistance. She Solved my issues pleasantly.

Good and efficient support, lots of sources to browse. I am working with my heritage as a paying member for one year now and have renewed my account.

I know that there are other apps where is easier to find past documentation, but I am very happy with My Heritage, it's easy to move on it and whenever I had a doubt I had a great and quickly response. I would like to thank MAOR who spend time solving my doubts with pacience and excellent explanations.

My mother had her DNA test with My Heritage and I think the results were very accurate. There is always room for improvement.
The customer care people were very gentle and supportive.

The man I spoke to on the phone in Ireland was absolutely fantastic to talk to, he was so helpful and understanding, he made me feel that my problem was his problem, he did everything to solve the problem, I enjoyed talking to him so much, I cant remember his name but I will not forget him in a hurry, thanks once again, Phill Price, Gloucester UK

I am so fed up again. I quit once because of the service. But to my sorrow, I tried it again. And, sure enough the same lousy service is still going on.

I was directed to my heritage for a 7 day free trial only to find out what i was looking for was not on there, i immediately unsubscribed only to find out they billed my credit card $109 30 I phoned there NZ number waited 20 min for an operator she wanted to cancel next years subscription but said I never unsubscribed I told her I was going to go on fair go etc and she changed her manner and said she would get a manager to ring me, after 3 days I had a call from a South African man trying to tell me they sent me emails on how to unsubscribe which was bull, after he said we will meet me half way and refund half of my subscription I told him that was not acceptable and said he would refund back into my credit card the full amount, waiting to see this happen. Do not subscribe to this site

I like the fact that one can upload a GEDcom for free. Here are the instructions:

http://helpcenter.myheritage.com/Family-Site/Family-Tree/**************/How-do-I-upload-a-GEDCOM-file-to-my-family-site-on-MyHeritage.htm

What I didn't like is the fact that only part of my GEDcom is viewable for free. Another thing I do not like is that even though MyHeritage says they will bill you annually if you do not have a debit or credit card. But once the process is finished, MYHeritage asks you to then download the form, print it out and mail it in with your annual subscription. This is deceptive.

Short version, one year ago after submitting my DNA test I was heart broken. The only matches I had were 4th and 5th cousins. My mom had always kept my dad a secret from me. All I knew was his name and that he was from Michigan. I would check My Heritage website every week hoping for a match. I had even tried other DNA sites. After a few months I started thinking these DNA sites are bogus they are just ripping people off. Then last week with what little hope I had left I checked My Heritage for matches. I could not believe my eyes. I had a 28.6% match. I filled with excitedment. This was as close as I had been. I wrote the lady that I shared DNA with and it turns out she is my aunt. My dads sister. I have not been in touch with my dad yet. I was told he is kind of a free spirit. My life changed over night from having little family to gaining a huge family that welcomes me with open arms. Thank you My Heritage for changing my life. Thanks to my husband who bought me the My Heritage DNA kit for Christmas in 2016.

For someone as technically challenged as myself I must give a big thank-you to Melody from the Support Team for her patience in sorting out my issues. My Heritage take a bow.

The support I recieved today by calling them was fantastic, The woman was very helpful, and made me understand the issue I was having, However, I sent them an email regarding this issue 3 weeks ago, and NEVEB got a response. She saw that and apologized, but I would not suggest Emailing when have an issue, This is a great site to build your tree, gives you lots of help, and you can build it back to the year 1500 without too much effort. Time, but not effort, LOL

Myheritage Support Team was awesome! They've helped me out time after time and always resolved my problems quickly and satisfactorily. I thank you so very much, Support Team!

Kayleigh was very cheerful and knowledgeable and was able to help me with my login problem. She also helped with issues involving multiple instances of my family tree.

Regarding ordering a DNA set I had several questions which were answered rapidly and very detailed. I had more questions and got answer after few hours.

Good service!

Maya was able to sort through my multiple email addresses (4) and consolidate them to one area. The wait was a little long, but the service was excellent.

I forgot to cancel my trial subscription and noticed that the year's fee had been debited from my account. I wrote to Support and they reimbursed me immediately.

Wow - I accidentally forgot to cancel my trial and they charged my credit card - I reached out and they organised a refund on the spot! Great customer service!

I had ordered a test kit but didn't see how to have it shipped to my mom. I called and they added her address for the shipping so that my mom would get it for her birthday.

Their data base in USA is not as broad, nowhere near as broad as Ancestry.com. And they cost $$$ 3 times as much as ancestry.com. Do not use this for your DNA genealogy you will be disappointed.

I signed up for the 14 day free trial with MyHeritage, and then cancelled it after I felt that I hadn't found what I was looking for. But this morning I was charge $137.19 for a subscription. When I called the company's number, it just goes to an automated voicemail, which is useless. I couldn't even speak to a live representative. I WANT A REFUND IMMEDIATELY.

So far, I've been quite pleased with MyHeritage's customer service. My DNA results were delayed because I ordered them during the Thanksgiving sale when the company was overwhelmed--and then, the company had to use the second sample because the results couldn't be read on the first. I contacted the company when each event happened, and customer services reps reassured me all was well. And it was. I received my results and contacted the reps with any questions. Since then, I have not encountered problems. Nevertheless, because after I posted a link on Facebook and notes about findings for siblings, nephews and nieces, first cousins and their children, I went to the MyHeritage Facebook page. There, I read horror stories about MyHeritage billing persons--without their knowledge--for Premium accounts. Thus, I phoned the company tonight to ensure that my plan would downgrade to Basic after the Premium account ended. Lorna assured me that it would--and I could phone should something go awry. She was courteous, informative, and understood my concerns. I will monitor the account--and the webpage details how to downgrade to Basic. I urge all users to check their accounts and do the same to avoid being charged for a plan they didn't opt to use. And thanks again, Lorna, for your kind help.

Accidentally forgot to unsubscribe after a free trial and was charged almost $200(of my own fault), rang them up and recieved a compelete refund so happy its not a money stealing company

My husband bought the DNA for me for Christmas I was so happy with the test and results and would give you 5 stars, HOWEVER to get more information you need to subscribe... so no a big issue I have that with ancestry my problem with MYheritage is that you want the WHOLE year up front, I can not afford to do that, monthly like I have on ancestry I can afford and have had very good matches. I do have stuff come up on heritage that I would love to see but not for the yearly cost at one time. I think that your site needs to review that not every one can afford to pay up front and you could get more people interested if you broke it to monthy, Thank you for letting me vent.