MyHeritage

I enjoy using My Heritage and connecting with other sites on the system. Very easy to use and always get very prompt and good support from the team at My Heritage.

I would like to thank the support team for helping me to get back an access to my account,, really really fast.
I wish other support teams were like you :)

I made a mistake when I went to try and start a free trial and managed to subscribe for a year! The customer support responded perfectly and not only refunded my money but arranged a free trial too!

Excellent service from the support team and very helpful brilliant research site and easy to use. Would highly recommend this site for family research and ease of use to develop tree

My Heritage managed to clarify instructions and give clear advice when I called. Thank you, Maor. You were very helpful. I look forward to using the site.

Thank you. Always I have great experiences when I call MyHeritage Customer Service. Today, the person was just awasome, very polite, accurate and professional. Thank you again!

Just started using the service but iwhen I was required to upgrade my subscription to provide comments in reviewing a potential match, I thought that was unreasonable.

I have unlimited storage, but my website said, that there wery no storage left.
The person I talked to, she explained and solved the problem with kindness.

The service was efficient and helpful, but the pace and the tone were too technocratic, too strict, and not really empathetic. C'est le ton qui fait la musique.

MyHeritage customer support is efficient, friendly, and streamlined. It was necessary for my to cancel my annual subscription, and the agent was very personable and happy to help.

Samuel does a great job. He fixed my problems and he explained how the process works. He made me feel important and treated me respectfully and with kindness.

Stephen was very helpful and turned off the auto renew for my data subscription and adjusted the price to what I paid last year. Very helpful and quick.

A minha experiência tem sido bastante enriquecedora, não só porque tenho a honra e o privilégio de poder contribuir para a tradução para Português de PORTUGAL mas também porque por detrás de todo este trabalho tenho uma equipa fantástica de pessoas que me elucida sempre que posso neste tempo tão perturbado.

My husband called my heritage and they spent a long time helping him with problems we were having loading another dna from another site. They have helped us each time we have called.

I love the technical support! And its 24/7 availability. The site's functionality is pretty intuitive and easy to navigate. I am looking forward to continuing to add to and explore my family tree.

Terrible service, they promise to send to contries were they do not have permission to import, the delivery never arrives. They are slow to follow up on your compliant up to six months.

It took quite a bit to get to the right guy, but I did. Patrick was so good I would like to drink ale with him. I would do five stars, but it took effort to get through. I am happy overall.

I was very satisfied with the help. The lady was very friendly and gave good advise. It was helpful that she could look at my side the same moment when I was in.

EXCELLENT BUSINESS. PROMPT DILLIGENT AND CARING. EASY TO PHONE AND COMMUNICATE WITH, EVEN IF YOU HAVE DISABILITIES. ALL ACTION IS DEALT WITH PROMPTLY. HELP IS TEN FOLD, NO MATTER WHAT YOUR AGE. ALL QUETIONS ANSWERED.

I was suggested to change my password and contacted MyHeritage. I met a very, very helpful lady called Lidija and with her patient mind I managed in changing. Willy Ebert, Norway

I had questions about DNA matches and Dana explained perfectly what I wanted to know! Now I understand that my actual matches are not immediately usefull but I am sure that in time the DNA matches will be of great help!

MyHeritage replied to my bad review of their DNA testing. "Because current DNA research finds DNA to be very similar between people in neighboring countries, where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level. Indeed our estimate covers 42 ethnic regions in the world..."

Wow, 42 Ethnic regions in the world! Are you neglecting that there are over 5,000 ethnic groups in the world? No wonder you can't tell German DNA from French DNA.

You also throw around the word "estimate" now in both your reply to my bad review of your service and with my phone call to you. Amazing that never showed up in your DNA test advertising. On the phone you even stated that if I had done extensive research in my families Genealogy going back centuries that I should trust my research rather than their DNA tests.

Your algorithms are extremely poor in doing statistical data findings compared to other products on the market.

It's still amazing that you can't tell Italian DNA from Greek DNA. It's a good thing the supposed Italian Mafia is "fake" or they would be insulted to find your DNA testing would show them as being mostly Greek.

Again, worst DNA testing site ever!

How can you use the Ref.#, gs film #, digital folder #, and film # to help further info. When I do get a family member I do see the additional numbers, but how can i get to them for possible help.