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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
My envelope with my DNA was lost in the mail. Megan Sheehan was wonderful in her assistance in assisting me with obtaining a replacement kit. Thank you!
Date of experience: December 30, 2017
I have had a problem with the photos in myheritage and I asked for help! It was so easy and fast, really good! The problem was solved in a few minutes. Thanks.
Date of experience: August 8, 2017
Short time on hold, person was very knowledgeable and helpful. Very polite. The issue was being escalated to ensure the answer gave was correct. Ensure not being billed twice for the service.
Date of experience: August 27, 2017
I had made a mistake putting in a wrong e mail and the agent corrected it and showed me how I could correct it in the future. I was very pleased with the service.
Date of experience: January 16, 2018
Even though you had to escalate my issue, it was "delightful" service that I received from you today. I had to wait for 75 minutes, but it was worth it to hear that wonderful Irish accent.
Date of experience: June 10, 2018
I contacted MyHeritage with a problem in deleting old family trees on my web site. I was very pleased with the reaction time and the professional manner in which my problem was dealt with.
Date of experience: April 9, 2018
I am new in myheritage
I had certain problem
I wrote to support
They solved the problem and notified me
I am very satisfied with their doing- and with the results (e.g., matches) in my tree
Date of experience: March 16, 2016
I had a problem with my kits. But your specialists have done very quickly and they have solved the problem. I am very happy with the service. In addition, they give me a good
Date of experience: May 14, 2019
DO NOT GIVE ANY INFO... they will use your credit info without your approval. They will disquise their site and then flip to theirs after thy garner your information on what you think is a credible genealogical site. If sent a email from them do not open or in anyway agree to cnanging the information they have sent you. BEWARE this is the secong time I have incurred this issue with this website. BEWARE
Date of experience: February 4, 2017
I wanted to get more involved in ancestry. I looked at both My Heritage and Ancestry. They both have essentially the same features but My Heritage is more affordable.
Date of experience: December 7, 2016
I found My heritage to be the best to help us in the situation that we had been in... I give you 100% for the help that you gave us... again I say thank you so much Joan Lee...
Date of experience: June 15, 2018
Also allow inviting other family members to my family tree through my Facebook contacts. I am enjoying the site and the ease so far as to adding family members.
Date of experience: June 21, 2018
My my heritage dna test was lost in transit. I wrote a ticket about it and in couple of days I got a phone call and was promised to send a replacement test.
Date of experience: October 13, 2022
The customer service rep that I worked with, Raymond, was with me every step of the way to help with a problem I had. I was very happy to resolve the issue with his l.
Date of experience: August 3, 2018
There ppl have extremely pushing behavior. Their work from home sales ppl do not take NO for an answer even I told them time and time again within the same phone call NO I M NOT INTERESTED. Price goes from $400, us to $350us to $190us to $134us during all this I kept saying nononononononono. They are like drug dealers pushing on you and pushing. They have a way about making sure that a person will never deal with them again.
Products used:
Myheritage
Date of experience: February 22, 2022
I encountered a problem with completing my membership and so phoned Customer Services - the response was faultless =unhurried, thorough, understanding and incredibly helpful. The initial problem was sorted and then more assistance was given to ensure I was set up properly. SO VERY APPRECIATED_ thank you!
Date of experience: January 10, 2018
The day after i purcased the dna-analysis, i regreted it. I just called the number on the "help" site. I just told them that i regret my buying of the dnakit. That was ok she said. Very shortly after i got an email from them, whitc told me that my money woud be on my account in 4-5 days. Shortly after i got the same email from pay-pal. I think this is a good standard on personal service on a helpdesk.
Date of experience: December 9, 2018
Signed up for trial month. Was familiar with other services which charged by the month so I thought I'd go another month. Was SHOCKED when I was charged for the full year. Just a few days after I saw the charge -- not using the service in the meantime -- I called asking for refund. Representative was condescending and gave me only 40% back, even though they say full refund within 30 days on their site. They may have good sources for research, but their business practices are not good.
A few days after posting this review, rep called and explained over and over why they couldn't refund -- I should have read their small print. And, yes, I should have, but they still should have given me my money back since I didn't use it after seeing the charge. The only time I used it was during their 14-day free trial. But, yes, I should have read the small print. The second customer service rep was not condescending.
I can make my case 'til I'm blue in the face, but I should have read the small print thoroughly. They do have a good set of records to go through. I do wish they charged by the month, however. If they did, I'd still be with them. $12 or $13 a month is a lot easier to okay than $149 all at once.
Tip for consumers:
READ the small print. They charge for the whole year all at once.
Date of experience: May 7, 2016
If happened an accident to me, I deleted my trees in My Heritage. But I get very quick help and get back my trees. Now my trees are as earlier and I can work with them again.
Date of experience: March 12, 2015
I had a problem with my password and called Tech Support. They were very helpful and efficient with the support. I was very pleased they answered my questions and call right away.
Date of experience: December 24, 2017
We had a problem with uploading photos to MyHeritage. Brigitte was persistent and found the answer to our problem and called us back and was very patient to show us how to resolve the issue.
Date of experience: July 13, 2017
I made a mistake, in the plan I took and the payment method; but the customer service representative was very kind and straightened it out in minutes. Great customer service.
Date of experience: December 31, 2018
I have both ancestry and my heritage To to be honest I like my heritage it is easy to work and more people friend and they help out the people are great there thank you
Date of experience: April 21, 2016
I have had a number of issues with My Heritage and after trying to contact Customer Service several times, I finally wrote a letter to the CEO in Lehi, Utah. Several days later I received a call from someone in the corporate structure who told me the technical support team was in Israel and they observe the sabbath and would call me Monday, February 26th. NOT A WORD OR A CALL! Terribly disappointed.
Date of experience: March 3, 2018
Dear Erv,
I'm sorry for the inconvenience.
There seems to have been some kind of terrible miscommunication here and I'd like to escalate it quickly to prevent issues such as these from happening again in the future for our members.
I am eager to offer you a high priority consultation with regards to the issues you are experiencing.
In order to do so though, I must find your registered MyHeritage account and learn more about the issues you describe having.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with this as soon as possible.
Kind Regards
Rafael
MyHeritage
They wont refund my money for the membership! I tried to cancel prior to the end of the trial. Also they charged me on the same day I tried to cancel. DO NOT USE!
Date of experience: September 26, 2016
Dear Danielle,
Thank you for your review here on Sitejabber.
Would you be so kind as to contact me via support@myheritage.com from your registered MyHeritage email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Kelley,
Thank you for your review here on SiteJabber.
Would you be so kind as to contact me from your registered MyHeritage email address to support@myheritage.com and place my name in the subject. This will ensure that you are forwarded to me and I will have this looked into for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.