- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was trying to attach my DNA along with my family DNA to a tree. He was extremely knowledgeable and able to instruct me and offer tools that would help me in the future.
Date of experience: December 17, 2018
I called to find out how to upload my DNA from 23and me to my heritage. Tessa sent me an email with pictures and details how to accomplish this. It had to be done on a computer not an iPad.
Date of experience: August 2, 2017
I was happy with my DNA results, but after few months.I saw my bank account and I saw that MYHRRITAGE.COM charged me $136.74 dollars. I called them and tried to talk to them about it and they said they will give you a call tomorrow and I never got a call, and I even asked to talk to someone else that knows how to fix my problem and they couldn't transfer the call and they hang up the phone. So I would not recommend this company because the are soooo unprofessional, and can not run the company will.ALSO I DID NOT GET MY MONEY BACK!
Date of experience: March 11, 2023
I wish I could give zero stars. I have done three different DNA tests, and the results from MyHeritage DNA were absurdly off base. The other two results were in agreement.
Date of experience: August 11, 2017
Hi Londe,
I regret to find you are unhappy with your ethnicity estimate and read your review.
I understand that that in comparison with DNA tests you took with different companies and you find that your ethnicity estimate results differ between the providers.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe, whose genetic ethnicity is known. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our Founder Population project.
It is true that different researchers and different providers, analyzing the same DNA of a person, can come up with different estimates because the reference populations vary between every company. Another factor is how every company develops its own algorithm, which can result in a diverse ethnicity estimate.
Nonetheless, your feedback is very essential to enhancing our service and research tools. Therefore, I would like to learn more about your ethnicity estimate and experience using MyHeritage but, in order to do so, I'm going to need to locate your account with us.
Please send me and e-mail from your registered e-mail address to my inbox at rafael.vipsupport@myheritage.com so I can help you as soon as possible.
I will be looking for your e-mail.
Rafael
MyHeritage
I uploaded my AncestryDNA test results (dna data) to myheritage because I had received the following:
"MyHeritageDNA's new DNA Ethnicity Analysis is available to all who have previously or will get tested at MyHeritage. It is also available to anyone who has tested with another company and uploads their results to MyHeritage. It's 100% free to upload and includes free matching for life. And we recently confirmed that those who upload their results can contact their matches on MyHeritage for FREE! "
So I followed the instructions and did it which is a miracle because I'm not a techie at all. I called MyHeritage to ask more specific questions and the young man was very helpful to me. He answered all my questions and was awesome! Thank you MyHeritage.
Date of experience: June 8, 2017
I would give this company a negative 5 star review if it was available. Their business model is pure hucksterism. They offer you a special price on a basic dna testing kit and a free two months subscription to their website. The subscription starts when you order the dna kit and is running while you await the results of the dna test (which has now been out for over 2 months) at which point your free subscription expires and you are charged $162.00 for the joy of learning nothing. When I tried to get a refund they gave me the boiler room move of saying "a manager will be in touch within 24 hours." I insisted on speaking to a manager right away and they repeatedly foreswore that they were all very busy taking phone calls in a call center in India. The call never came and so I called the next day - this time to a call center in Guatemala. Same schtick: "a manager will be in touch..." Not having it, I'm calling the AG and I will not hang up until a refund is processed into my account. (Having worked in a call center I know they cannot hang up until you terminate the call. Professional hint.) Presto, the refund is processed. And I still have not received the results of my dna test. Tank this company.
Tip for consumers:
Be watchful over the hidden subscription fee that comes two months later. Sneaky.
Products used:
DNA testing kit.
Date of experience: June 7, 2023
Hello Ricardo,
The free trial Data subscription that you were offered and entered into, has nothing to do directly with the DNA test itself and is rather a tool to assist you with accessing records and documents to assist you with your historical family research.
Please note that once you enter into a free trial subscription, or purchase a full years subscription (Site or Data), you are sent a "Thank you" email to your registered MyHeritage.com email address.
Within this email, there are listed the benefits of the subscription and also instructions on how to cancel the automatic charge at the end of the free trial period also shown is the renewal price for the following year.
We do however understand that these emails may be routed to a junk or spam folder and therefore get overlooked.
With that in mind, I would be more than happy to assist and follow up with any questions or problems you may be having.
Please contact me at Nikolina.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Nikolina, MyHeritage Team
I got my free DNA kit yesterday in the mail i very happy about it all and service i got on the phone am nerves about what it will the test will say thank you very much!
Date of experience: June 9, 2018
I had a problem with my DNA kit and Carol-Anne has been extremely helpful and friendly and very patiently replied to all my questions. Now the problem has been solved and I am waiting for my results.
Date of experience: June 7, 2017
I had a trickyproblem at the technical assistant (Female) at My Heiitage was very patient and helpful, taking me through numerous steps to track down the posslbe cause and problem.
When it got to 1:30am my time, she agreed to look at the upload screen dumps I hadsent and to get back to me the next day (evening my time). She in-fact called my and clairfied the problem and solution - I was most impressed
Date of experience: April 6, 2017
My Heritage DNA customer rep took the time to answer my requests and helped me to process information and make changes to my account easily. I received excellent customer service from Aoife.
Date of experience: February 12, 2018
As a beginner (2 years) I have made some misstakes and have struggeled a lot. When calling the support team I have got very friendly, skill and useful help.
Date of experience: July 19, 2018
My DNA parcel which I ship to Spain is held in the warehouse, I'm una able to contact them and my heritage is telling that due to the GDPR they can not contact them directly, I sient £250 is the shipping and is frozen in transit.
Date of experience: June 25, 2019
You gave me 'My Heritage' in pictures so beautifully laid out! For years now I have been trying to figure out how to create a family tree of our rather "yuge" (to borrow Trump's word) and extended members of the Montenegro and Gonzalvez families. It is a real blessing that a cousin of mine living in the US told me to try and contact 'My Heritage'. Actually, I was trying to find my father's ancestors. He was born in Spain. You were able to provide me with his parents names, but not other members of his family. I did try very hard to check out all the names given but none panned out. Nevertheless, the family tree was created of the members of the 2 families that I could provide. Now I have a family tree and am thrilled to have one! Your system is really great, particularly since I am able to upload pictures of each member, as well as family group pictures and so on. And the process doing this is made so very simple!
So now, I am in the process of printing my Family Album and Family Tree. I will have a local printer print out copies of this, for distribution to my immediate family, so that generations hence, they will be able to look at our beautifully laid out Family Tree and Family Album. They will know who their ancestors are without having to go through the time-consuming research I had to go through!
Thank you so much for your expert and exquisite work! And thank you for your quick responses to my emails.
More power to you!
Cecilia Reina M Gonzalvez
Date of experience: January 14, 2016
I order a kit for my brother and the Rept I had was patience and kind
She walked me through the whole procedure and she explain everything to me.
Thank you for the level of experitse
Date of experience: May 15, 2018
A. Nobody answered the telephone
B. I was called back andt the lady on the phone would send me tips. She did not!
C. I expected that she would conform the end of my `abonnement`. She did not
Date of experience: July 13, 2018
Dear Liesbeth,
I am very sorry to learn about your experience.
Please note that, depending on the issue, it may take a few days to investigate and, therefore, to email MyHeritage members, so we can help them in the best way possible.
Nevertheless, I would like to have a look into this and to assist you personally with any question you may have.
Please send me an email from your registered email address to "catarina.vipsupport@myheritage.com" with your inquiry and I will get back to you shortly.
Kind regards,
Catarina MyHeritage Team
I want to thank Breck for changing a billing issue I had (my fault). Breck was pleasant and very accomidating and resolved my issue in short order.
Again, Thank You Breck.
Date of experience: October 9, 2017
I got problem with my site because I got my mail adress wrong. My site is on my older adress, wich I don`t use now, My old adress wich was used on my site in the beginning was *******@outlook.com. My new adress is *******@gmail.com, and my payment was done on this adress. The site I need to reach is the Lian site, not Inger Mari Nergård. I would be very happy if you could get help to get this right! Thank you. With respect Helen Lian Skjaeret.
Date of experience: July 16, 2018
Two DNA test results = 49% Central American defined as Indian, Spanish and African. What does this mean? Am I 48% Indian and 1% Spanish or 1 % Indian and 48 % African? Don't waste your money!
Date of experience: February 27, 2017
It is not very effective to controll several times the same information, if you have matches from different family trees to the same person. It is not necessairy to control all times all information.
Date of experience: May 10, 2018
Dear Kurt,
There are cases when you might want to stop receiving Smart Matches from specific family trees or for a specific person indeed.
- If a webmaster has duplicate trees, you might receive duplicate matches for each of his/her trees. To prevent this, you can choose to ignore some of the trees you get matches from. This can reduce the amount of matches you get.
- If you are not interested in receiving matches from a specific webmaster, you can choose to ignore it
If you don't want to receive matches from a source tree any longer, this is how to proceed:
1. Log in to your family site.
2. Move your mouse cursor over the ‘Discoveries’ tab and select ‘Matches by source’:
Here you will be able to see all the matches found from a specific source in your family tree.
3. Click on the ‘Smart Matches’ tab to filter the list by Smart Matches only.
4. Click on ‘Review X matches’ to see the list of all the matches found from this specific source.
5. To ignore this source tree completely, click on 'More actions' on the upper right-hand side of the list and choose 'Ignore this tree'.
This will reject all the matches from the specific source you selected and the system will remember not to send you matching from this source tree.
If you need any further assistance with this, please feel free to contact me personally at rafael.vipsupport@myheritage.com. I'd be happy to help you with high priority.
Kind Regards
Rafael
MyHeritage
2/28/2018. While it was the most frustating time of my genealogy research, I was in shock when I received notification when I tried to log in about 18 days ago and received the message I was blocked because of possible misuse. What? My tree is private and I couldn't imagine. I waited about 5 days before contacting MyHeritage and finally reached a human and pled my case. He agreed I had done nothing wrong and there was possibly an incident of someone hacking my account (this very probable and I have an idea of who tried it...). MyHeritage and I contacted back and forth and temporary passwords issued, and unsucessful. Contacted again and was told there was a glitch that was preventing my login. Perseverance paid off and I finally logged in again, and success! MyHeritage Help (technical and admin) was difficult to contact as I kept getting a message help was for paying customers... I was one... In the end, I guess I needed the break from genealogy and I was able to get into my trees yesterday. The final account help reps I ended up dealing with were wonderful and did everything they could to get me back on line. All is working well now.
Date of experience: May 28, 2018
I am disgusted of my heritage. Probably I will never use it again, because I abhor it. All bad what they write is true! BEWARE!
Like many others I am victim of 14 day trial. On 14 day I was charged with 146 $. I am from poor country and it was one third of my salary. If I had not have savings from weeding I would not have money for basic needs - also for food and I would be forced to beg for help to not die of starvation.
On 15 day I phoned them to refund my money. I wanted only free trial. In their regulation is written that it is 30 day refund. On the phone they said that this doesnt apply to free trial despite nothing like this is wrritten in regulations. This is unfair, very unfair. They even not honour their regularions.
They said that they could refund me 50% price + full VAT (26$) so: 86$. I have agreed because I have no choice. Week later they send me 73$, not 86$. So they even honour their words and promises. I am deeply disappointed and also disgusted of this dishonourable behaviour.
Date of experience: June 19, 2016
Dear Piotr,
Thank you for your review here on SiteJabber.
Would you be so kind as to write to support@myheritage.com from your registered email address and place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
I needed to find my great grandparents & so on, on paternal & maternall side! My Great Grandfather Duvid was the Kosher Butcher in Poland before being murdered in The Holcaust! My father Fiszel was The Longest Recorded Survivor of The Holocaust in The World having taken his father's place on The Transport List in! 940! I was on BBC1 talking about him & the demise of his Family.My mum's parents came over from Poland to escape The Pogroms & my eldest Aunt was born in London in 1914! Looking forward to getting the Results! Larry Lisner
Date of experience: April 26, 2020
Very lovely patient lady who managed to help me to sort my problems. What a pity there are not more people around like her
Date of experience: May 18, 2018
There are few things that l have spoken to the service team about if they come true l will more than likely double my tree size
Date of experience: October 16, 2018
Thanks Dean and My Heritage for the GREAT PROMPT service. Nothing was too much trouble. Issue sorted quickly and professionally.
We are often forgotten & neglected 'down under"
Terri
AUSTRALIA
Date of experience: August 18, 2015
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Hello Larisa,
Please send an email to NIkolina.vipsupport@myheritage.com from your registered email address at MyHeritage so that I may locate your account. In addition, please provide a direct link to this review and I’ll gladly assist you further.
Best regards,
Nikolina, MyHeritage Team