MyHeritage

Customer and technical support is excellent. They clarified a few questions quickly and accurately. I highly recommend this company.

Joshua resolved the credit I requested quickly and a credit was issued to my bank account in 2 days!

The animation and colorization of photos is great but you don't get use of these at Premium level :(

I want to share my experience of working with MyHeritage.
I am a client of the company since 2010. Repeatedly appealed to the company's employees for help. Basically, these were requests related to the software product itself. There was no such thing that I was refused help.
I especially want to thank the staff for the help they provided on synchronization. Since 15/10/2016, the synchronization of the photo failed. Within 10 months we, together with the company, tried to find the reason.
A campaign employee, Eden, was forced to contact me three times over a remote connection, on a computer. We spent hours analyzing. He made a file of my pedigree and 2GB of the archive downloaded to my computer. In the laboratory, I analyzed everything and came to the conclusion that it was not a matter of refusing a software product.
Eden himself deleted my pedigree page and recommended me to download from the archives of the genealogy that I kept, half a year before the date of the refusal. All worked, the failure disappeared. I lost files created in the last 0.5 years, but the program has earned.
I want to say that the Premium customer is profitable. You have millions of clients and you found it possible to work many times and personally with one of them. Honor to you and praise. You can be trusted.!
Many thanks to all the staff of the campaign. Health to all of you and good luck!
Valeriy Zetzer Israel Lod 09/12/2017

Problem blamed on Internet Explorer but after logging in using Microsoft Edge and a temporary password, Internet Explorer now works fine for logging in. Must have been a glich.

I started my family tree in 2009 with the FamilyTreeBuilder (FTB) from MyHeritage. Soon after that, MyHeritage introduced a wonderful seamless mutual update between FTB and the family site. Such a combination of the genealogy approach (FTB) with the Wikipedia-type gathering of information from the family-site members makes MyHeritage the best family-tree site in my opinion.
MyHeritage also publishes a good newsletter. In its August 2015 issue, an article by Thomas MacEntee «The Power of Story: Yours, Mine and Ours» tells us to collect family memories and publish them on the family tree. Yet, at about the same time, MyHeritage changed the family-site design so that family memories (articles) can no longer be published. Worse still, the already published articles can no longer be accessed. Already in 2014 a related feature was disabled; commenting the family articles by members of the tree. Both the articles and their commenting are important for the family-tree members to keep some degree of contact that often is limited to the interest in genealogy, common ancestors and the places they lived in.
MyHeritage is a good genealogy site. It also has an able and devoted support team that offers a quick and effective help with software questions.

If you value your hard earned money, do not spend it with My Heritage.com. In January, 2016 I responded to an offer to try the site "free", then was charged. I called and said I wanted to cancel and have the money refunded, since it was billed as a free trial. THIS year, I was charged AGAIN. The reason straight from the representative (when I was finally able to reach one)? Since I did not go back and manually cancel last year, I was charged a "renewal fee" this year -- a renewal fee for the service I had already told them I did not want! Apparently TELLING them I wanted to cancel was not enough! Someone, for the love of all that's holy, please explain that one to me! The rep that I spoke with told me there was nothing she could do, I would have to wait for another rep to call me. I explained to her that I would only be available after 5 to take calls; she assured me the note was in my file and someone would call. Oh, they did - twice, at 10 in the morning when I am not home. I have tried unsuccessfully for the past three days to reach someone -- if you look through the hundreds of unsatisfied customer reviews you'll see how it went -- disconnected calls, partial refund even though the charge was unauthorized, voice mail responses of "unavailable, call back later" even thought their site says they are available until 7 pm... Just one last cautionary piece of advice: DO NOT USE THIS SERVICE IF YOU VALUE YOUR HARD EARNED DOLLARS BECAUSE THEY WILL STEAL THEM!

I have called MyHeritage because of a problem with the mail services. The customer support was great and he helped me with my issue. Thank you

It took a bit of doing to get through to a person but once I did the representative was extremely patient and helpful with my issue

I signed up for a myheritage account looking for my father through my mothers divorce papers. I never feel good about asking her about him so i wanted to go through an online site. I signed up, didnt find what i was looking for, and forgot to cancel. Usually if you forget to cancel with one of these sites, they charge you a reasonable monthly fee which of course reminds you to cancel. No problem right? Worong, not with this site. When i called to cancel and think i could get my annual fee refunded and maybe just charged a monthly fee, i was greeted by an argumentative child. She ever tried to claim she was the supervisor. I told her "no, there is someone above you, who you answer to. I want to speak to them". It was at that point i was put on the phone with a girl named Vanessa. Im sure the first girls friend and not supervisor. Eventually they refunded me 1/3 of my money. I am not happy about it but i will deal. My problem with this whole situation is the sensitivity of the things people may be looking for a sites like this and the gouging, money grubing way this site is taking advantage.

Update: 3 oct 2016. The guy they have replying to everyones complaints on here does not actually respond when emailed. It is a sad attempt at looking like they are making tbings right when in actuality they are doing nothing. Do not use My Heritage.

Instuctions sent to re-loan MyHeritage was done quickly and the process to uninstall and re-install was seemless. And doing this did not impact my data. Love it!

I started with Myheritage with all hopes high. For about two years with a premium subscription I was happy working with it. The software did not work, but at least the website was up and running. I even used my MyHeritage Tree as my master base (I have trees on multiple services.

That is until I received a notice that the webspace was full, even although the site says that premium members have unlimited data. For weeks my requests to solve this issue went unanswered. This was getting annoying.

Since I could not add any more people, I used another service as master, planning on migrating it back to MyHeritage once the data issue was solved.

So I uploaded my updated tree once the issue was solved. Unfortuntately they have since then removed the delete function on my website. This means that I suddenly had two trees, on outdated one and an updated one with no means to remove the outdated one.

Again I started the crusade to get support on this. After a few weeks I received a call and they said that a technical person would call me to sort it out. A few days later I discovered that they had removed one of the trees without my knowledge. The newer one.

I have cancelled my subsciption and any attempt to get some reaction from them has gone unanswered.

It is safe to say that I would not recommend this service to anyone.

I spoke with aqn agent, it was a very good attention, I didn´t wait too much and the agent responsed all my questions. I bouth the kit and I´m waiting for receiving it.

I have run DNA ethnicity tests with myheritage.com, ancestry.com, 23andme.com, mylivingdna.com, Gedmatch.com, and mytrueancestry.com. From among all these testing services, myheritage.com is a consistent stark outlier when it comes to ethnicity estimates, even (or despite) updates to their estimates over the years. For example, and according to the latest myheritage update, only myheritage.com has ever reported North African and Nigerian DNA ancestry in my profile (for a total of 9%). Prior to the latest ethnicity update, myheritage reported 12% Italian and 38% Eastern European for my profile (and no Nigerian or North African ancestrey). None of the other testing services have ever reported Italian ancestry based on my DNA. In addition, the other five testing services have reported up to 8% Eastern European ancestry, but never 38% (nearly five times the next biggest reported result). On the other hand, because many subscribers to myheritage are European (I am North American), the matching portion of their service can provide quite interesting results (I have found 3rd cousins in Europe using myheritage.com). If you are looking for accurate ethnicity results, don't rely upon myheritage.com; ancestry.com and 23andme.com are much, much better in that regard.

I am using MyHeritage FTB since 2012 and enjoy it very much. It is a very good system to search for family and maintain the family tree.

Kees Vork, The Netherlands

The most best support available, competent, sympathetic and very kind. Always solving problems fast. Regardless time and place.

Fantastic spatial and temporal notion of family tree. Easy and simple construction.
Fast support via email or phone.

I got Very helpful telephone support to resolve issues. The technician was knowledgeable and resolved all my issues.

I am in UK and needed to correct some account anomalies. These were sorted both professionally and quickly.

I had a difficult and unusual problem which the support team solved with a lot of telephone patience.

I find My Heritage the best geneaology site, both for storage of family info and for research.
TYhe SmartMatches and RecordMatches techniques are most helpful, especially since there are matches against GENI tree as well.
I highly recommend My Heritage
Eytan

Im waiting more than 8 weeks, still waithing for my results DNA etnics.
The lady at the iPhone was verry Nice, but she doesnt no Whats happend.
Waiting for an email

Dutch Support Team (Brigitte) helped me in a great way to solve my problem. With a lot of knowhow she helped me in a very friendly way She is the right person on the right place. CHAPEAU Brigitte!