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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Eindelijk een website die overzichtelijk is die gebruiksvriendelijk is en mijn complimenten voor het helpteam het werkt vlug en komt met goede oplossingen.(Geeft waar voor je geld).
Finally a website that clearly is that easy to use and my compliments for the help team it works fast and comes with good solutions. (Gives value for money).
Date of experience: August 8, 2016
Shimon was very patient helping me with what I thought was a big problem and turned out quite simple once it was explained. Great service.
Date of experience: October 9, 2015
Though with some delay I got clear clarifications plus tips how to handle and solve one particular problem from my sister access to My heritage
Date of experience: July 19, 2018
I cancelled my order and there was no pressure no change my mind, much more pleasant than most people expect something like that do be.
Date of experience: June 21, 2018
Found the person on the other end of the phone very helpful, they explained and answered all my questions in a pleasant manner.
Thank you
Date of experience: June 13, 2018
The Operator at the call was wonderful nice, i havent received my package in months and she helped me to send it to another address
Date of experience: July 9, 2018
Called to cancel service after 14 days (I forgot to cancel on-line). David was very helpful and resolved my problem in less than 2 minutes.
Date of experience: October 5, 2017
I asked a few questions about the DNA results, and the person was very nice, asking someone else for an answer. I really appreciated this.
Date of experience: June 23, 2019
I called to the Dutch contact center for the question how long the DNA sets are usable for consumption before they are over date. I could nowhere find it on the website from the DNA kit promotion and FQA's.
It is a toll free call number if you want to contact Myheritage. That's good. What not good is is that you have to go through min 4 or 5 choose menu's before you get to hear that nobody from the Dutch speaking contact persons are available and you are getting connected to Englisch speaking person, I do not know from where in the world this person answered. Again 2 choice menu's before somebody takes over the phone. That is not nice and strange for somebody who is not familiar with the Englisch language. It will scare the person etc... Maybe he can also stop the phonecall.
Next step, person answer the my phone call. Person was very polite and friendly. I asked my question and I received a very clear answer. Very good!
That's my experiance during my order for a set from the DNA test.
Sincerely
Myheritage member.
PS.: I tried to upload a picture but the size was too small I get red message on top of this website when I did the upload. I took a snagit from my order email and saved that as Jpeg. If this is not allowed sorry than, I do no more work to upload something.
Date of experience: August 2, 2019
MyHeritage Support team is extremely prompt and helpful when it comes to answering different kind of questions. Kind experts with helpful guidelines.
Date of experience: February 21, 2022
As I read these reviews, I realize I should have read them prior to any service. First, all I ever got was 3rd to 5th distant cousins.
Second, and most importantly, they are nothing but scamming thieves.
I emailed and got a response when they charged my account 300.00 without permission. It overdrafted my account causing more fees. The card they charged was a new card. Not sure how they did it. I'm a single parent/foster parent for special needs and medically fragile kids. I'm also disabled. Everything they do is sneaky and full of loop holes. When I spoke to someone I could not understand, he tried to be all nice and offer me more subscription time. Then, a 25.00 gift card. Then, 100.00 refund. When I demand a full refund and cancelation, he got quite nasty. He kept going up in small increments... pretending to talk to a supervisor...
I demand to speak to the "supervisor ". He pretended to transfer me. It was still him. I told him I was recording the conversation and had all my records canceling what they were charging me for. He got really nasty. He said I would have a full refund in 7 to 10 business days and literally dismissed me!
Tip for consumers:
Don't
Products used:
DNA
Date of experience: March 24, 2022
After a time the My Heritage solved my problem. It is easyer to get starting in MyHeritage. But my problem is solved now and I am glad to get on my familytree. Danks. James and Brien.
Date of experience: August 1, 2018
I had excellent experience with support by MayaN.
I got clear instructions for actions in my MyHeritage site
And family tree builder.
Date of experience: August 7, 2018
For example, when i click for African or Native American the database gives me for possible matches from New England, Wales, or Ireland.
Yours truly,
Clarice Williams
Date of experience: October 9, 2017
Dear Klarice,
I appreciate your feedback as we are always looking to better our research experience for the millions of our members.
In regards to your feedback, I can't find any evidence of how DNA testing is flawed because of the increase of DNA testing. On the contrary, because of a large amount of comparable DNA available nowadays, great advancements have been made in the past years, and there will be much more to discover.
Indeed, slavery was abolished in the Bahamas in 1834 and given the history of what African Americans have gone through, especially where many of the traditional methods of genealogy research for African Americans have been complicated by the history of slavery, missing records and names being changed. Also, not to mention, many people were trafficked across state lines and stories were simply not passed down because they were too traumatic. Because of this, DNA research does offer a way to circumvent these obstacles by measuring and comparing ones genetic makeup to trace roots and find more insight into one's family history to ultimately indicate matching DNA and lineage to specific tribes in Africa. Along with the Ethnicity Estimate we provide, we also offer tools such as ancestral surnames, comparing trees and measuring ones shared DNA that has also been very valuable in tracing family history.
I can assure you that MyHeritage is on top of this and we will continue to work on improving our research tools for African Americans along with developing better tools based on your feedback, new scientific research, and discoveries.
Please write to my inbox if you would like more information about your research at rafael.vipsupport@myheritage.com. I would be always happy to help you.
Sincerely Yours
Rafael
MyHeritage
Luke answered every questions I had. At the end of the conversation I felt very comfortable in continuing my research on Myheritage. Thank you
Date of experience: October 19, 2018
Thanks to Maya that check why I have issue with this system and fix it. She help me to download.
Kindly friendly and helpful.
Date of experience: July 10, 2018
I had some problems regarding the delivery of a DNA kit. The phone service of MyHeritage was fast, friendly, competent and really helpful. Thanks!
Date of experience: December 11, 2018
Tessa was fabulous - resolved my issue immediately. She took the time to explain my options and we decided on the best outcome for me.
Date of experience: May 27, 2018
I had great service this morning! Marcus answered all my questions perfectly. My Heritage has been a positive experience for me and my family!
Date of experience: August 3, 2017
In the meantime, I got more than I asked. I wonder how it will end
Attentive attitude, a desire to help and great kindness
Date of experience: August 16, 2017
I have been using their site for a few years now. They have always been helpful and quick to answer any of my questions.
Date of experience: March 25, 2019
"Lidija" was very friendly, patient, open-minded. Especially for a beginner like me. Thank you
Ps- about this site: only in english? Not in German
Date of experience: August 1, 2018
Maja was a great help.
She walked my non-tech self through the process to complete my information.
Thank you for having such professional associates.
Date of experience: May 29, 2018
After posting this negative review, the company did reach out to me and issued a refund. I just wish it hadn't been such a hassle.
Date of experience: June 27, 2023
They do not have a customer service phone number. When you email them at their support email on their website, they do not respond. I have sent 3 emails so far. They renewed my gift webinar subscription without my approval and without any pre-notification.
A truly horrible company to deal with.
Order #*******
Tip for consumers:
Don't do business with a company that doesn't publish a customer service phone number!
Date of experience: June 9, 2023
I highly appreciate the help of MyHeritage team that was qick and professional. It helped me to correct lost members of my tree.
Date of experience: February 7, 2022
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Rudi,
I regret to hear you were unable to reach a Dutch-speaking agent. However, I'm glad to hear that you had a pleasant experience with our English phone Support assistance. I will pass your feedback on this matter along to the appropriate team.
In regards to the problem you encountered uploading an image to MyHeritage, we recommend you to try again following these instructions: https://bit.ly/2GES9Ej The supported photo formats for upload on family sites are:. Jpg,. Jpeg,. Jpe,. Gif,. Png,. Bmp,. Psd,. Tif and. Tiff.
If you continue experiencing issues uploading pictures to your family site, please email me your account details (account ID number or registered email address) via elena.vipsupport@myheritage.com and I will personally assist you with it.
Kind regards,
Elena MyHeritage Team