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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I needed help with billing at MyHeritage and Enga was fast, courteous, and friendly. It made me more confident about using the site.
Date of experience: August 18, 2017
I had a problem with my DNA kit. Majal was very helpful also very friendly and polite. She provide great customer service.
Date of experience: January 29, 2018
The agent was extremely helpful and we completed the task in short order. My thanks to AlonK for a job well done.
Date of experience: May 31, 2018
Sorry to have to cancel my account, but I will be away for the next 2 months has of tonight. Thanks Evalien.
Date of experience: March 28, 2017
Yesterday I've made a mistake who cost me 184, today Daniella cleared it up and refunded me the money. Thank you
Date of experience: July 26, 2018
Hi. I had Odran help me and he sorted out my questions very efficiently and clearly. Im happy with the outcome
Date of experience: July 23, 2018
The support team from My Heritage were excellent and very helpful. Very nice to have such competent help.
Marlys M. Lesley
Date of experience: May 24, 2018
I have the premium access and I love that they walked my father thru the site and even told him if he needed help on anything to just call!
Date of experience: May 3, 2018
Most satisfactorily resolved, reimbursement. Trust I will receive the amount due within the 5/7 working days. Cheers acct. No *******
Date of experience: February 28, 2018
Hi!
We had a connection problem and myheritage solved the problem quickly everything works perfectly thank. Well done!
Pascal Jacquemin
Date of experience: August 24, 2017
Enga gave me great customer service on the phone. She took care of everything that I needed. Thank you Enga.
Date of experience: September 1, 2017
Zvon was so patient with me to get my login issues sorted. However he succeeded and I was very grateful
Date of experience: June 17, 2018
Was very impressed with your personal and there knowlage of the product and able to walk me thru my problems.
Date of experience: April 7, 2018
Fabian called me and gave a very positive feedback. He has also contacted my relative and arranged for everything.
Rurik
Date of experience: December 2, 2022
Still waiting for my DNA-Kit.
Ordered it on September 2nd and phoned my heritage twice. They always said it`s on the way and now we have September 29th and I have not recieved it
Date of experience: September 23, 2018
I initially wrote a review on 7/9/17 with 1 star and a title of "Totally Bogus". I bought DNA tests for my parents for Mothers and Fathers Day in 2017 from my heritage. Our results seemed completely bogus. So, we ended up going through ancestry. My heritage had my dad 100% English. We knew he wasn't. Ancestry has him England, Scotland and northern Ireland. So I think my heritage is correct, but they combined the 3 to UK vs breaking it down to the 3 countries in the UK.
Another big reason we thought the results were bogus is because my mom came back with 15% Italian and 4% Greek. I have researched my mother's side of the family back to the 1400's and not one person is from Italy or Greece. Well, as it turns out, ancestry also had 15% Italian but also came with a 1/2 brother and 1st cousins DNA matches whose grandfather was born in Italy. People we didn't know who they were. We then discovered that her father she knew is not her father and that her biological fathers paternal side of the family is Italian. So, I owe my heritage an apology, as we did not know this and therefore thought the results were bogus.
If you're looking for a comparison on my heritage vs ancestry, this is my opinion. If you're looking for research only, I'd personally go with "my heritage" as the site is more user friendly and easier to navigate. They also provide you with smart matches with potential ancestors via email. Whereas as I rarely get emails from ancestry and have to do the digging myself which is time consuming. If you're looking for DNA matches of others, looking for family, etc, I'd go with ancestry as I believe there are more people getting their tests through ancestry therefore more of a chance to connect with long lost family members. Ancestry also breaks down the heritage better with their DNA results.
Date of experience: July 9, 2017
Dear Sharon,
I'm sorry to read that you are disappointed with your ethnicity estimate because you are wondering why you show a West Asian percentage but your parents Ethnicity Estimate does not show this.
There is actually a scientific reason for this, please allow me to explain.
Each person receives 50% of his DNA from his/her mother, and 50% from his/her father. The percentages of DNA a person receives from his ancestors at the level of grandparents and further back (Great grandparents, etc.) are not necessarily divided evenly in each generation.
Because the percentages of DNA a person receives from his ancestors at the level of second generation (grandparents) and further back are not necessarily divided evenly in each generation, it is possible that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This might explain some surprising results in your MyHeritage Ethnicity Estimate such as a West Asian percentage in your results passed from higher generations. This also demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Determining one’s ethnicity based on DNA is a relatively new field in genetics. Great advancements have been made in the past years, but there is much more to discover. I can assure you that MyHeritage is on top of this and we will continue to work on improve our Ethnicity Estimate along with developing better tools based on your feedback, new scientific research and discoveries.
I'd be happy to give you more personal insight in regards to your Ethnicity Estimate.
Please contact me from your registered e-mail address at rafael.vipsupport@myheritage.com anytime. I would always be happy to answer any questions you may have in more detail.
Sincerely
Rafael
Myheritage
Found this on a list of "free" genealogy sites. Was alright starting off, until I reached the limit of Smart Find matches you can confirm. Then it asked me to pay. Since I was not interested in doing so (note how I said "I was looking for FREE genealogy sites"), I decided to delete my account. It asked me to put in my password; so I did. It said my password was incorrect. This is when I knew something was wrong. I had saved my password with Google Smart Lock as soon as I made it, but sometimes you can mix passwords up with Google Smart Lock so I assumed I did make a mistake. I pressed "forgot password", put in the email with which I registered my account, received a link to change my password, and did so; this time, however, I made sure the Google Smart Lock saved the right password and that I updated it correctly. Went to delete my password again. Same thing. Changed the password through the way where you have to input the current one and then a new one. Same bloody problem. It won't let me delete my account. It wants to keep my information. Called the number provided; the call ended while it was holding (twice!) and after I put in my ID. Tried to email them only to get "Sorry, we don't offer customer service to non-paying customers". Real nice. And funny, because a customer would only pay if they didn't have a problem with the site and didn't want to take their information off and delete their account. This problem still isn't fixed ya know. I'm gonna have to take it to the guys who fix my computer; they're nice so hopefully, they'll be able to help me out. Also, in the end, no matter WHAT you pay for a genealogy site, if you have to pay at all, go Ancestry.ca (honestly). I think I might just invest in that anyway.
Date of experience: April 5, 2018
Dear Sam,
I regret to find your low star review and I will do all I can to help you.
Your overall research experience is what is most important to us. Password issues can be frustrating and I sympathize with your efforts.
It sounds like you need to remove that saved password. In that case, it is done this way:
1.) On your computer, open Chrome.
2.)At the top right, click More Settings.
3.)At the bottom, click Advanced.
4.)Under "Passwords and forms," click Manage Passwords.
5.) Under "Saved passwords," to the right of the website, click More Remove.
You can now log in manually but you will need to remember the correct password. I'd be happy to personally help you with getting a new MyHeritage password.
In any case, please know that If you are unable to log in it to cancel your free trial because of the Google Smart lock issue you describe, there is absolutely no issue with refunding your purchase.
Moreover, your refund is guaranteed because our terms and conditions that read that If you are not satisfied with your purchase you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
In order to issue you a refund, I must first locate your registered MyHeritage account. Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with high priority.
I'll be looking for your e-mail.
Kind Regards
Rafael
MyHeritage
I had worked for 1 1/2 week trying to get my subscription renew it took maybe 10 minutes for Aloen to help me. Thank you so much.
Date of experience: July 18, 2017
Lidoja helped. She was knowledgeable, took her time with me and spoke English very well. Enjoyed talking with het.
Date of experience: December 1, 2017
Thank you very much! Alon, I enjoyed your training. Excellent service! I'm looking forward for your help the next time I need it.
Date of experience: May 21, 2018
Luke was very pleasant and totally professional. He was especially patient with my lack of tech experience. Made everything really easy.
Thanks Luke!
Date of experience: July 1, 2018
Sean was helpful and answered questions to my satisfaction. As a new member it is good to know that assistance is available 24/7
Date of experience: June 17, 2018
After an unconscious mistake on my part, this was quickly corrected by Myheritage and I immediately got my payment back. Tribute and thanks!
Date of experience: June 16, 2020
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Kurt,
I’m sorry to see your low star review and I apologize for the delay on your DNA kit delivery.
Please allow me to look into it for you. Just email me your account ID or registered email address at elena.vipsupport@myheritage.com and I’ll be happy to assist you further
Kind regards,
Elena, MyHeritage Team