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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Alexandra helped me in a very efficient way to depict duplicated persons in my family tree using smartmatches.
Date of experience: December 12, 2017
Shoham was outstanding! She solved all my problems, and gave me much useful information.
Thanks so very much!
Date of experience: February 27, 2018
They immediately helped me find what I was looking for and then resolved the problem quickly and efficienetly
Date of experience: June 7, 2018
I had once a double payment experience with MyHeritage. They had solved it super fast, their team was super helpful…I had got surprised actually…
Products used:
Dna test
Date of experience: September 27, 2022
Thanks to Alon he was very helpful with a lot of patience, to solve software problems,
And guided me how to search effectively...
Chana Rose
Date of experience: February 19, 2018
I paid the subscription for 1 year with my paypal in July 2015 to have the possibility for a shot at the book as suggested in their web site and over 2500 names or so when you pay for the full subscription. Along the way in September 2015 while creating my tree I renamed my tree. Well guess what your subscription ONLY applies to the firstly named tree. So for a full year every time I was trying to access information about somebody a page came up that said you have to pay 9.95 per month to have access to the information of that particular individual. I just recently discover that while I downloaded the book and went to Staples to print it. 105 pages and I noticed that some names (while showing on my builded tree)do not show up in the 105 pages book it says Mr. Or Mrs Unknown. I sent them an e-mail and they never answered of course they always answered my e-mails before regarding any other sort of issues but not this time because I rattle their cages and told them point blank that either it`s a bug in their software or that would be their scam to make money. So folks take it from me my sub was legit but by renaming my tree and it doesn`t say anywhere that if you rename you tree your sub is only for the first build tree bingo they just got your money and when you reach 250 names in your tree, you hand up with Mr. And Mrs Unknown in your tree only the dates shows but not the names. Now I will have to find a way to hack this thing and add the missing names in my book. This will be time consuming, it took me 1 year to build my tree but just throw in that scam at the end when I renamed my tree 1 month after my subscription and now they want me to renew and gives me discount ya right. All your e-mails are now going directly in my spam box. See Ya Oh and by the way folks who paid with paypal and don`t want to renew just go into your account and remove them from an automatic renewal first thing I did after paying them because the 1 year subscription was planned but never a renewal and with this scam they`ve got now NEVER will I renew
Date of experience: August 26, 2016
I like everyone else on here signed up for the 14 day free trial. After about 4 or 5 days a female rep called me and asked if I was using the 14 day free offer and if liked the site. I said I kind of liked it but some stuff was confusing because it said with the free trail I could access everything, but it wouldn't allow me to access "smart matches". She tried to talk me into buying in before the 14 days were up, but I was not yet interested for the $175.00 price tag for the "complete" program. About 5 days later a guy called and asked if I liked the free trial and offered me a deal of $111.00 for the year which I thought was great. After my credit info was completed I asked if I had to do anything else and he said "No, I took care of everything, and when you log in next time you will have full access to everything".
Which I did, however last Saturday another $119.40 was taken out of my account. That comes to $230.00 plus!
I called customer Service (billing) and the lady told me I had purchased 2 separate subscriptions, but could not tell me what both of them covered and that the guy would call me that had sold me the $111.00 subscription. That was last Saturday, and today is Thursday. I have called three times and got recordings. I also sent an email describing all of the above, and received a "token" reply that I was to wait until I am contacted.
I have contacted my bank and asked to dispute the $119.40, but an investigator will look into it and contact me within 10 days.
All that I wanted was the Premium Plus which the first guy said I was getting and nothing else needed to be done.
This in my opinion rings of a class action Lawsuit!
Date of experience: September 8, 2016
The MyHeritage assistant was VERY GOOD/GREAT explaining everything I needed to know. All though I think that the Irish accent did help, and I told her so.
Tip for consumers:
Great people, go out of their way to help you and make it right
Products used:
the MyHeritage software and website
Date of experience: February 18, 2019
There is never any trouble to the people at MyHeritage to help. I only can say a big Thankyou. I certainly tested there patience. Yours truly John.
Date of experience: June 12, 2018
Great help to a new client. Thank you very much! As a newly to dna I found the help Lydia offered was beyond helpful. T thankyou again.
Date of experience: June 25, 2018
Melody was most helpful and very patient when I was unable to open details of my research. I am confidant to call again if necessary. Thank you
Date of experience: July 25, 2018
I was surprised to get a personal Email back in a timely manner explaining exactly how to remove a duplicate entry. Thanks for your help. Gary T.
Date of experience: October 4, 2016
Good and efficient help. Polite and patient operative. Issue was resolved immediately. New to site but it seems good value for money.
Date of experience: October 18, 2017
The girl could not have been any better. She went through my problem and all the issues were sorted on the spot
Date of experience: December 1, 2017
There was a problem with my account, phoned and sent email. Charlotte sorted it out quickly and am happy with the result.
Date of experience: January 4, 2018
Thanks for your help in correcting my mistake on my address for shipping you have great service and a nice web site
Date of experience: January 29, 2018
Scott, in the Support Group, was most helpful in deleting a file where I had no choice to do. Thanks again Scott!
Date of experience: February 15, 2018
I had not understood how my problem was to be solved in a previous call. This time no problem thanks to Joy.
Date of experience: March 1, 2018
Great prompt service solving issue.
I was unable to add new names and information to my site.
Melody did a great job.
Date of experience: March 9, 2018
Great service, very amiable CSR understood my problem and solved it. Replaced lost DNA kit that was lost in the mail.
Date of experience: April 9, 2018
With your help I managed to make the file and everything is fine.
Other times I tried calling and it was difficult.
Date of experience: April 8, 2018
Their service is expensive and what you get from it is negligible. Ancestry and Family Search are great sites. Stick to those.
Date of experience: May 23, 2017
Hi Joan,
We are sorry to read your review and understand your dissatisfaction with Myheritage.
You are obviously entitled to your own opinion but in all due respect, I beg to differ with your comment about negligibility.
MyHeritage is one of the largest international genealogy sites with more than 89 million registered users. This can be reviewed on our Myheritage member map online.
We also provide a vigorous database of over 7 billion records along with research tools that have been proven to help millions of genealogy researchers throughout the world.
While the price for genealogy research is not cheap we do not offer the most expensive complete subscription either and one can easily go online to compare this by all means.
We wish you all the best with your research and I hope you reconsider your thoughts about Myheritage in the future.
Sincerely
Rafael
Myheritage
Best support I've ever had. I got help for everything I needed from a very talented consultant. She helped me a lot.
Date of experience: December 28, 2018
My english is not good but she is help me with patience. Also i havent enough english to write 100 characters :)
Date of experience: May 21, 2018
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Jim,
Thank you for your review here on SiteJabber.
Please write to me at support@myheritage.com from your registered email address and also place my name in the subject line. This will ensure that you are forwarded to me and I will look into this for you.
Looking forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.