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MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
The rep was very helpful, she listen to my questions and concerns and answered them
One by one. Her kindness and professional level were super!
Date of experience: December 27, 2018
Very kind and quick reply to my questions and requests.
Very good price
I heard from friends a lot of good review about their product
Date of experience: March 31, 2020
Huge improve of the service during the past time. There is a fast human answer to any question. Beside the demand to write long review.
Date of experience: June 14, 2018
Very good customer service. They fixed the problem and explained how to avoid it in the future. Also, the website has the best user-friendly tree.
Date of experience: May 6, 2020
Almost lost a lot of changes made to the fmailytree, but the helpdesk was very helpfull! They took their time and helped me trough the whole process.
Date of experience: June 24, 2017
Sebastiaan hjalp mig. Jeg havde næsten opgivet, at se mit træ igen. Jeg havde virkelig brug for en, som ikke opgav mig.
Tak endnu en gang Sebastiaan.
Date of experience: August 26, 2024
Tak til Maja for en fantastisk support i går og i dag. Det hjalp mig meget, at tale med dig. Nu har jeg også talt med din svenske kollega og fået rettet mit abonnement til.
Date of experience: May 2, 2019
The young lady that helped me was excellent, This was one of the best help sessions I have ever had.
Date of experience: October 9, 2017
Had troubles changing my email address and customer service was quick to help me out. Very pleasant and efficient service.
Date of experience: April 5, 2017
This is an example of an excellent User Interface and very simple website. Also the Helpdesk is granted a 10
Date of experience: February 28, 2018
Friendly, customer service and very helpful. We have had a very positive relationship with these folks and would recommend highly.
Date of experience: May 10, 2017
The new technician was great, if he didn't know the answer, he found out quickly and that eased my mind.
Date of experience: May 14, 2017
Bought as a gift for a friend who accidentally broke one of their vials, and was replaced free of charge.
Date of experience: March 25, 2019
My Heritage has great and friendly stuff and no waiting loop:-) perfect thanks! They could help me with my questions.
Date of experience: June 26, 2018
When asked for help, got help fast and effectively. What more can you ask for? Very responsive to any request.
Date of experience: July 16, 2018
My Maternal Grandfather immigrated from Italy. My results say 0% Italian. I guess Blood is different than DNA.
The results were provided quickly.
Date of experience: September 23, 2017
Agent was very knowledgable and answered questions. A bit difficult to understand his accent. I don't need a hundred characters to state this.
Date of experience: December 12, 2017
So far spoken to two people of MyHaritage. They really listen and react to what you ask/say. Great business card to the firm!
Date of experience: July 10, 2019
I neded help to understand my DNA treff and etnisitet and how I could look at it on my Heritage side. A very nice nd helpfull lady helped me and took the time to explain it to me
Date of experience: December 10, 2018
Extremely pleasant, polite and efficient. Very helpful and understood the circumstances without any difficulty.
Date of experience: January 22, 2018
When I needed clarification on the payments of my plan David from MyHeritage answered my questions promptly, in a way I could understand and in a professional manner
Date of experience: February 1, 2018
Excellent assistance. Steps given were very easy to follow. Representative very courteous and helpful..
Date of experience: June 13, 2018
We had a query and straight away got a response and they followed up the query for us with results in no time. Very happy with customer service.
Date of experience: November 8, 2022
I wanted to learn more about relatives. BUT, if you do not subscribe to MONTHLY charges you will learn NOTHING about putative relatives other than their name. Not even the state where they live.
Date of experience: February 6, 2019
Dear Thomas,
I'm sorry to read your low star review, but I must clarify that we do not charge our members a monthly subscription. Currently, a yearly subscription is available but in the near future we will change this and other options will be made available.
Please note a FREE Basic Subscription allows you to add 250 people to your family tree, 500mb storage, and access to certain records on super search. With a MyHeritage DNA test, you will receive an Ethnicity estimate and DNA matches and access to other free features. If you have further questions please email me at john.vipsupport@myheritage.com. Regards, John MyHeritage Team
I had some issue with my DNA test results. I was able to be answered by a true french speeking person. She was amable and kind.
Date of experience: July 1, 2019
After quite a long wait, my problem was resolved quickly and accurately. She was very professional and courteous! Can't wait to get our results!
Date of experience: February 13, 2017
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Dear Jacquelyn,
I'm sorry to read your low star review and I understand that you are dissatisfied with your ethnicity estimate. I will do all I can to help as your feedback is extremely important to us.
I'd like to examine your estimate along with understanding more of the research you have done in Italy to give you more precise information on this issue. In my experience, what I have noticed is people within neighboring countries within Europe have common DNA. For instance, there is a noticeable genetic difference between Northern Italians and Southern Italians, with northerners being close to the French population, and southerners overlapping with both Balkan and other southern European populations.
Nevertheless, I would like to locate your account at MyHeritage and examine this further for you by all means.
In order to do so, I'm going to need to locate your account. Therefore, please send me an e-mail from your registered e-mail address at rafael.vipsupport@myheritage.com.
You are already my first priority here and I will be looking for your e-mail.
Kind Regards
Rafael
MyHeritage