- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
MyHeritage has a rating of 3.3 stars from 3,771 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service, and support team. MyHeritage ranks 1st among Genealogy sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I was hesitatingly ready to pack it in and say goodbye to continuing My Family Tree on Heritage.com because I was unable to come up with the outrageous renewal fee. The Canadian dollar had fallen to an all time low which had made things worse for me. I had written to My Heritage Support Team explaining my situation. Within a few days, I had gotten a phone call response from Daniel. He had told me not to worry someone will contact me soon to help me work out a better price. That same day I had heard from Avi. He was extremely helpful as he explained the different packages and which one would be most suitable for me. I was not rushed into making a decision. When I did, Avi reassured me of my choice as being appropriate, explained in detail once again what the package will include and helped me through my online payment. Thank you Avi and Daniel.
A few days after, to my astonishment, I had received an email stating My Heritage Data Subscription was about to expire. Naturally, I was stunned by this development. Once again, I had written to My Heritage Support. I received an email from Dean with a review of my subscription. We corresponded with a few exchanges of emails until the issue was resolved and I did not have to pay any additional costs. Dean was thorough in his explanations and answered all of my curious questions. Dean, I am very grateful for your patience and support. Thank you.
I have wanted to upload My Ancestral Album from my Facebook timeline to My Family Tree. I went to my mothers ancestral village in India in April 2015. I wanted my relatives who do not have Facebook to be able to see my pictures and read my article about my trip. I had no idea as to how to go about uploading the album. I had sent an email to Dean asking for his help. I am pleased to say, Dean sent an email explaining in detail the procedures as to how to accomplish this. Many thank s to you.
Dean, I want you, Avi and Daniel to know I have truly appreciated all of your quick responses and kind support. I have found building My Family Tree on Heritage.com to be a fascinating endeavour and you have jointly given me the opportunity to continue to build on to my tree. Hats off to you all and the rest of My Heritage Support Team.
Date of experience: March 9, 2016
This is a total scam, their website is terrible, and when your free trial is over they will charge you for a full year. It took me waiting on hold 3 times, with dropped calls from their end and no contact from the billing department to finally get a hold of someone. If you have given them your info and been charged call tech support and do not let them get you off the phone until you have demanded to speak to someone from billing as contacting their billing department through their posted support number is impossible. Do not email them as you will get no response. I have finally gotten through after being very firm and stating that in their terms and conditions which you signed for the free trial that it clearly states that if you are dissatisfied you are guaranteed a full refund as long as it is within 30 days of the purchase. Obviously they will try to give you the run around until after that time but be persistent and demand to continue to speak with their higher ups until you finally reach their billing department, Make sure they know you have read the terms you agreed to and tell them you know in them that you are entitled to a refund. They will then offer you 50% back with out cancelling your subscription or a 100% refund and will cancel your subscription. Please put these scammers out of business and do not give them any of your hard earned money. They are a complete joke and will do anything they can to keep your money. Know your rights and what you are entitled to and they will be forced to give your money back. I have been promised a full refund though it is yet to be seen and may take 3-5 business days. I am thoroughly disgusted by their business practices and their complete lack of help through all of this. Do yourself a favor and avoid this company at all cost. The other more well known genealogy site is much more helpful. Gilad Japhet should be jailed for his way of running this company.
Date of experience: February 9, 2017
Today i call about my DNA, and I had exactly the answers what I'm waiting. Very charming and professional person;
Date of experience: December 16, 2018
Thank you Joy for helping me with my DNA kits.
It was very helpful and my problem was resolved
- Andrea
Date of experience: January 8, 2018
My Mother is Metis and hundreds of generations traced back in North America all Native/ North European blood lines. Yet my results West Asian/European Iberian/Italian. NOTHING from North America.?
Date of experience: August 14, 2017
Recently bought MyHeritage full acces (179,99) via I-tunes. Smooth payment, MyHeratige installed, let's go find some ancestors. But alas, no ancestors for me to put in my familytree, because MyHeritage kept saying "buy account". Which was very odd, because i'd just did. I called the Dutch helpdesk (i'm dutch) but got no reponse all day. In the end, i called the English helpdesk. I got Shimon on the phone and he helped me out. Told me I-Tunes could be the problem because the payment does not go direct. I checked my VISA-card and saw that the money was not send, but put on hold, reserved so to say. But as i said, help was at hand. His name is Shimon, a friendly man from helpdesk MyHeritage. He said, no worries, i give you full acces for two weeks and in those two weeks you can work on tour familytree. If you send me your receipt of return if the payment comes through, everyting will be ok. No problem. Isn't that kind of friendlyness and flexibilty what you are looking for when you call for help at a helpdesk? I say YES. As for the program MyHeritage, it's a real treat. Won't let you down. Lots of family found the last couple of days. Jolly great show there at MyHeritage. Thanks a million and a big THANK YOU to Shimon. Kind regards, Dannis Slot, The Netherlands.
Date of experience: December 14, 2016
Meagan was so very patient and helpful! I love her accent and diction! I am a person of little words!
Date of experience: May 14, 2019
I would have no hesitations in recommending My Heritage they go above and beyond when faced with any problem in order to fix it
Georgina Fergusson
Date of experience: August 25, 2017
Got this DNA kit in August 2021, and have been waiting for results now 6 month because tests can not go true customs in usa..
Date of experience: February 14, 2022
I was hoping for more information into my Icelandic heritage, however it goes back to Northwestern Europe. Where I guess THEY come from.
Date of experience: June 18, 2018
The contact was very good and my problem was solved. I had sent the package to MyHeritage about five weeks ago and hadn't heard about it since then.
Date of experience: May 14, 2018
I suggest that you will enable to us to take a course even of one day to study the way to mange this project.
Thanks
Tuvia Sulami
Israel
Date of experience: July 10, 2018
I never used any paid services from these jerks. Now they have charged me $299 through PayPal. Not authorized. I'm am FURIOUS.
Date of experience: January 26, 2022
Hello Carroll and thank you for your review.
I am sorry to hear about your experience and would like to assist you with this. Would you be so kind as to write to me from your registered MyHeritage email address to dean.vipsupport@myheritage.com?
Thank you for your cooperation and I look forward to hearing from you.
Kind Regards,
Dean,
MyHeritage Team.
My issue was resolved quickly and the suport person was friendly and helped me with all the questions I had. Thank you so much
Date of experience: July 4, 2018
Excellent on telephone and they took fast action to delete my 6 obsolete and unwanted trees while keeping my wanted 7th tree on MyHeritage.Com.
Date of experience: July 5, 2018
The lady has helped me very good on technical level and also on practical things. She was very friendly, she even spoke my mothertongue
Date of experience: July 26, 2018
Ich bin ansonsten sehr zufrieden aber mit Plausibilitätsprüfung nicht so.
Es gibt Punkte was wirklich sind aber anscheinend nicht so angenommen werden.
Mein 1. Mann war um 38 Jahre älter.
Die Geb.Daten zwischen Katharina Oberländer und Stanislaus Prislan sind leider nicht
Anders diese sind auch im Arolsen Archiv zu finden.
Dann gibts noch Punkte was ich selber noch erarbeiten muss,das ich gewisse
Matches noch nicht bestättigen kann.
Sonst ein großes Lob meinerseits.
Danke LG Gertraud Sabanovic
Date of experience: October 28, 2024
Canceled my trial period only to have MyHeritage take a subscription fee out of my bank without my knowledge and failed to activate that I had cancelled within the 14 day period and then when I complained she said that I must have had a past account with MyHeritage and they got confused between the two (I was some years back a subscriber but that was cancelled years ago) and withdrew my money. It is not my fault they got confused and she said it was after the 14 day trial. Wait a minute I cancelled this trial period within the subscribed 14 day time period using the cancellation agreement and it is not my fault that MyHeritage computer or staff got it wrong. I have been a disgusted subscriber since before Christmas but due to a glitch in their system I cannot use the account because they failed to give me an account number that works I still cannot use this unwanted account even after she gave me a new number which also failed to open my account what seems to be an imaginary account but I feel since they have taken my money that at least I should be able to use this account. Oh by the way I am deaf and use the mail and message services through my wife who does not get confused easy as I do but they want me to ring them and they will not listen to my wife. So you be the judge seems MyHeritage just stole my money for services not rendered in my case and will not at least be descent enough to supply me with an account number which will enable me to use the services I have reluctantly paid for. I am worried that they will wait and then take more money out of my account using this same excuse.
John Ralston
Date of experience: March 1, 2020
Dear John,
I regret to learn about your experience and would like to assist you on a direct basis.
Please send me an email via kayleigh.vipsupport@myheritage.com and I would be happy to assist you with your refund.
Kind regards,
Kayleigh
MyHeritage Team.
I find the MyHeritage site very easy to use. The tree grows faster that I had expected. Lineages are very fast and accsurate.
Date of experience: December 4, 2017
A very helpful and expedient talk. I didnt even have to wait too long to get help, and it was very quickly resolved.
Date of experience: June 20, 2018
Had some issues, but they have been resolved by customer service while I await my results from my DNA.
Date of experience: March 24, 2019
When I get stumped I always turn to MyHeritage for support. Rarely do I not find something positive to had to my tree.
Date of experience: March 14, 2018
MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
Hi Michelle,
I'm sorry to read your review and I can totally understand your concern by all means. Your feedback on your DNA test and total research experience is extremely important to us and we do use it to better our service.
Therefore, I would like to investigate the issue you report in more detail. In order to assist you with this issue I would be in need of locating your account and reviewing your DNA results.
Please send an e-mail to my Inbox at rafael.vipsupport@myheritage.com from your registered e-mail address so I may assist you with this as soon as possible.
Sincerely,
Rafael
MyHeritage.com