MyHeritage

Allereerst hartelijk dank aan de heer Eden voor zijn hulp. Bijna 10 uur heeft hij via een help programma (teamviewer) besteed om mijn probleem op te lossen. Niets was te veel. Hartelijk dank nogmaals. De rest zou binnen twee dagen na nu helemaal in orde zijn. Mocht dit niet zo zijn dan mocht ik hem wederom direct een mail zenden om het verder op te lossen. Ben zelf als ca 10 jaar lid van My Heritage en ieder probleem wordt altijd vlot en deskundig opgelost. Weet de behandelaar het zelf niet direct op te lossen dan is er direct een andere collega die bij springt. Ga zo door. Nogmaals hartelijk dank.

Bert Albers
Nederland

First of all, thank you very much to Mr Eden for his help. For almost 10 hours he spent s using a help program (team viewer) to solve my problem. Nothing was too much. Thank you very much again. The rest would be all right within two days. If this is not the case, I was allowed to send him an e-mail again to resolve it further. I myself as about 10 years a member of My Heritage and every problem is always solved smoothly and expertly. If the practitioner does not know to solve it directly, there is another colleague who jumps in. So on. Thank you again.

Bert Albers
The Netherlands

In het algemeen moet het van mijn hart dat het veel te lang duurt eer je antwoord en/of een oplossing krijgt.
Dit overkomt mij iedere keer. De klacht is opgelost, maar de ergenis blijf wel hangen. Het duurt soms 14 dagen eer er antwoord komt, terwijl je eigenlijk zoals aangegeven omdat je een premium abonnement hebt snel geholpen zou moeten en kunnen worden. Natuurlijk met in achtneming dat je niet de enige bent die met problemen kampt, dat is over de hele wereld het geval, maar goed ben meer als 10 jaar lid zal nog wel even blijven:-)

Great site for people who want to build a family tree. I use the free account, which is very good already. I can create my Family Tree very wisely, with the help of tutorials, and blanks to be filled. Also, there is a function which searches for similar surnames, because in the past it was common to occur mistakes in writing them.
Benjamin and Gerrard helped me buying the DNA kits.
Bom site para montar sua árvore genealógica. Eu uso a versão gratuita, que jpá é muito boa, pois permite conferir erros, comparar sua árvore com as de outros usuários, contando com a ajuda de tutoriais, e espaços para serem preenchidos. Também tem uma função que busca por sobrenomes similares, pois era comum no passado haver erros na redação deles em registros. Para serviços mais completos, pesquisas de registros, testes de DNA (simplificados), os preços são bons e mais fáceis para os brasileiros que os de outros sites. Benjamin e Gerrard me ajudaram a adquirir os kits de DNA, embora com dificuldades: eles acharam que o débito brasileiro era aceito, mas depois perceberam que não para o meu Mastercard Maestro.

Was curious about my ancestry and saw an add offering dna testing through MyHeritage for 99 bucks and could have results in 4 to 6 weeks. I immediately signed up and immediately regretted it. First off after paying and signing up to their site, MyHeritage didn't have record of my purchase, I called support and had to provide my receipt to get the order completed. 2nd There was a delay shipping my dna kit, after sending an email i got an apology and an explanation that they were backed up on orders and mine would be out shortly... ok no biggie. Got my kit and immediately completed my end of the test and shipped out my sample. 3 weeks went by and saw that my sample had not been received. I emailed support concerned and suddenly my dna kit tracker registered my sample arriving yet never received an email. 3rd For 5 weeks I watched my results tracker sit idle, keep in mind this whole process is suppose to be done between 4 to 6 weeks. I called support and had to wait 30 minutes for their "support" tell me that it was being processed but couldn't give me any more info because that wasn't his department. 4th 7 weeks went by with still no activity. I sent an email asking for a refund and instead got no response until my kit tracker made and advance of 1 of 4 steps (it has yet to go past this point) in the process. This was followed by a short email saying "it appears everything is in order and my kit is being processed". When i sent a follow up email about a time estimate, I got no response. 5th I have been adamantly emailing asking for a refund which I'm getting no response. 6th coming to this and other review sites I'm seeing all negative lengthy responses to MyHeritage's service and the only positive reviews are either one word sentences or brief sentences that are clearly MyHeritage employees trying to cover up the ripoff that is MyHeritage. Save your money and spend it somewhere else, MYHERITAGE IS THE WORST!

Great as always!
Someone stole my box and they quickly reacted and sent me a new one.
I love them!

Bonjour, suite à la première intervention téléphonique de votre collaboratrice Myriam, nous avions convenu d'une deuxième rendez vous pour continuer les manipulations sur mes arbres. A la date prévue et à l'heure prévue elle m'a appelé et grâce à tous ses conseils mes problèmes sont tous résolus et je profite pleinement de mes arbres et mes abonnements.
Un grand merci à cette personne qui est vraiment d'un professionnalisme et d'une gentillesse que l'on voudrait rencontrer plus souvent.
Cordialement.
Jean-Pierre ysinckowitch

They have absolutely no actual human that will talk to you. (+31) 0800 24 *******
(Ma–Do, 08:30–20:30 CET, Vr 08:30–14:00 CET). Please, try and call them yourself. And you will see! The most weird woman voice recording will tell you to just visit the website. And obviously the website will absolutely be no help at all. There is no email address to contact support either. It's so frustrating. I had to go on forums like this to find humans that are going through it like I am. And then I see they have the audacity to react to some of these good people's complaining with the most "matter off fact" kind away. Telling them to just contact them. Like that's not what they have been trying to do. They just ignore the whole complaint of not being able to reach them at all. What company doesn't have a phone number? Or atleast a chat service or a support email adres stated clear on their website under the tab contacts?. THATS RIGHT! SCAMMERS DONT! Do you know why because they're tired of hearing the same complaints over and over again and instead of doing something about it they just remove customer service. It's absolutely ridiculous that you offer people a free trial and when they don't want to continue you just act like you don't hear them. And just keep taking their money. You are criminals. Do something about this! Do you have enough money you scammed enough money out of their pockets the least you can do is have a customer service phone number. And don't you dare tell me that you have a phone number ((+31) 0800 24 *******)
Because the phone number goes straight to voice recorder telling me to go on the website.and the website claims you can call me back but then that's a dead end bc that option doesn't realy exist either. SCAMMERS don't do business with these humans pls don't do business with them

They help me very good with the problems I had. Now everything is OK again
Thank you very much

Service was great. I don't get the bad ratings. They got back to me the next day. Problem solved.

Another update 9/11/16. I emailed Dean got no response from him. But, I did receive 2 calls to my cell phone while I was at work and could not take the call ( I work at a pre-school& can not use my phone. It is also not the appropriate place to have these jerkoffs call). I got one voicemail from someone saying they were with My Heritage, no name, no call back number, no other info, just that they would call me back later. The second call I got was the next day around the sametime... while i was at work... again. This time there was no message left. So needless to say I have had no contact with this "Dean" person. I closed the My Heritage account& part of closing it they ask if you have had problems with their service, so I wrote my problems I've had with contacting people& guess what I've heard nothing! These people blow d!@k!

Well the 14 day agreement is all good and fine if My Heritage actually waited the 14 days before they took the money from you. My Heritage billed me before my 14 days were up... so... yea there's that and I have been trying to contact My Heritage for a week and can not get anything from anyone! Soooo... yea they offer a pretty $#*!ty experience. My first review stated that I was charged $119 for something I did not want. I signed up for the free trial and didn't hear anything from My Heritage until I got the emails stating that I was being charged $119. I went back on the web site to see what this $119 actually paid for... it paid for nothing, but to actually use the site. You can't use any of the "extras" because... wait for it... that costs more money. Literally the only thing you can do is search people and add them, you can't connect with other people's trees or anything. It is a total rip off. And they do not respond to emails and trying to get through on the phone system is hell!

The MyHeritage Support Team provided excellent responses to my query and resolved the issued quickly.

J'aime myheritage ce mon site preferer je reve devenir un jour un expert en la matiere j'aime les ordonnances pour les morts et les vivants j'aime le temple car c'est la maison du seigneur

Ik had een probleempje met inloggen. Ik heb toen gebeld en er werd direct opgenomen. Mijn probleem was binnen een minut opgelost. Prima service! Hartelijk dank!

Being very new at genealogy, and a slow greenhorn
On a computer, I was having fits trying to manage not one,
But two trees.
Both with vastly more information than I could handle.
Or keep organized, or straight,,
Let alone enter in the right places.
I called for Help!
Praise be! I got IT!
One tree DELETED ( it was only a duplicate anyway).
One duplicate GEDCOM file, Deleted. AND,,
Enough Information, and Instruction, that even I can follow,
To completely rebuild, or replace, anything I might lose.

Melissa A
MyHeritage Support team, was VERY Polite! As well as Very
Helpful! Friendly as well! Bless Her!

Being very new at genealogy, and a slow greenhorn
On a computer, I was having fits trying to manage not one,
But two trees.
Both with vastly more information than I could handle.
Or keep orginized, or straight,,
Let alone enter in the right places.
I called for Help!
Praise be! I got IT!
One tree DELEATED ( it was only a duplicate anyway).
One duplicate GEDCOM file, Deleated. AND,,
Enough Information, and Instruction, that even I can follow,
To compleatly rebuild, or replace, anything I might lose.

MelissaA
MyHeritage Support team, was VERY Polite! As well as Very
Helpfull! Frindly as well! Bless Her!

I

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It should be for free and make money through ads and MyHeritage Premium should be ad-free. Also, why cant there be DNA tests for under 18s

I completed the DNA test (heritage part, not health). While I acknowledge everyone's findings and experience differ, for me it was a waste of money. I got many emails (often the same information repeated) alerting me that due to the DNA results they had found a relative - but that information was item information I had added to my family tree BEFORE this test. Things like - hey, we found your dad - when I had already known who he was and provided THEM with this information. You'll also get thousands of 3rd and 4th cousins which if that's what you're looking for, then go for it. I also subscribed to their search website for my 14 "free" days. There were gaps in my in moms family history I was looking to fill. I found nothing. Literally nothing - when I say my moms side, I included her in my searches and found nothing. After I subscribed to my free trial, I was sent an email saying they let me know when my 14 days was almost up so I could cancel if I wanted. Only, they DID NOT send me an email. On day 14, I went to cancel and found they'd already charged for a full year. I emailed them to ask for a refund - they did not respond. I wouldn't mind if the site was useful, but, as previously stated, I found their site worthless. When performing a search, anywhere, you need ways to narrow results (after all, who wants to search through 10,000 results). However, on their site i seems impossible to narrow search results effectively. For example if you search by a first and last name, state specially you want to look at records only from the 1930s in Scotland - your search results will include things like results from the 1800s from AND from other countries. Their filters don't work. I went on another site and paid for the info I wanted.

I love myheitage and Breck in sales and Aaron in Tech Support enhanced the experience with expertise and patience, thanks!

Jan Power

As always I received efficient and friendly service in language I could understand with My Heritage Support Team.

I have not got any help from MyHeritage with the problem with Smart Matches. I get many remind about my smart matches but the problem is HyHeritages.

After a very strong email sent yesterday I received a speedy reply saying Myheritage account was ready to view.
This letter then came straight after.
Dear Dawn,

Thank you for your reply and I apologize for the delayed response.
There was a technical issue with your family tree and we had to get the development team involved in order to locate your family site.
I'm happy to let you know that we were able to locate a backup of the Audoire Family Tree and we've uploaded it to your account. Please note however that we weren't able to restore any photos.
Due to the inconvenience, I've processed a refund for your subscription and gave you a free Complete subscription for 2 years for the value of GBP 340. You will be able to use all the features until April 2nd, 2020.
Please accept my sincere apologies for the inconvenience.
Should you have any further questions, please don't hesitate to ask.
Eden

As you will see all my photo's going back to 2009 have been lost which to me is unacceptable and refund of money plus a further two year free subscription will not bring these back. Some of these members have now passed away.
I am most upset to think with a press of a key the Audoire site had been deleted with no reason given and for the second time since Nov 2017. I feel I can not rely on Myheritage any longer but have accepted their terms for the other members and will let them all decide if they want to continue. I do not want to go through all the stress again. For this to have happened twice within 12 months and loss of all family photo's plus lack of communications I shall not be recommending to others.
Dawn Auddoire-Jones

This is mostly about the service MyHeritage offers and not the validity of their analysis. I was getting a second opinion having done an Ancestry.com analysis. Firstly the length of time it took for me to receive their kit was over the limit they claimed it would take (i6 days!). When I checked the tracking I discovered their were delays from their side from the very start. For example it took 3 days simply to get to NY airport and then it sat there for 4 days for no reason. After I sent my completed kit back I waited about 2 weeks with no sign of it being received at the lab. I received no reply to my email querying this. A week later when I rang I was told there was a backlog at the lab but when I asked about why that would prevent a simple log-in of receipt I was given very vague answers. Another weej or so and still nothing I rang and this time spoke to someone in Israel who told me to ring again if I hadn't received notification after 1 month! Some assurance that was. Eventually after almost a month I received notification that my kit had arrived and was being processed. From that point I waited for the results which came 2 months after I registered for the kit. I then sent an email requesting some clarification of the results. Ten days later after still receiving no response other than an acknowledgement I rang again. After a 22-minute wait when I was told I was next in the queue I got to speak to Desmond in Ireland. Desmond was patient and knew what he was talking about and clarified my understanding of the results. Desmond in fact saved the day for MyHeritage. The results were in general accord with my results from Ancestry.com once Desmond has explained some of the details. My bet is that MyHeritage is simply not employing enough people to do the job they promise and which we pay for and without the sterling work of those who do do the work the management and owners might find themselves out of a business (and the prodits they are surely making from it.)

THE RESULTS OF SHOWED NO GERMANS EVEN THOUGH I AM OF AMISH AND OTHER GERMAN EXTRACTION I HAVE NO ITALIANS IN MY 3000+ DATA IT HAD ME AS 29% ITALIAN

Daniel was Wonderful, Professional, Courteous can't say enough good things, Thank-you again Daniel you've made my day!