MyHeritage

I moved my subscription date forward to take advantage of an offer by MyHeritage. Unfortunately two months later an automatic renewal was due to be triggered. Contacted company to clear up issue and all seems satisfactory. Makes a difference when you have an operator that:-
Listens;
Understands the problem;
Offers a solution; and
Does something about it.
So all good and hopefully auto =-renewal will not trigger

My kits were almost done when they got delayed and I got this message:

"We are experiencing delays because we are upgrading to a new and more advanced version of the chip used for DNA analysis. You can expect your results Mar 26 2019 Apr 16 2019. We apologize for any inconvenience."

So they will take 8 weeks minimum from the time that they received my sample. Not too happy with them right now

Update -- myheritage did issue a refund to me after posting this review. I still think they should notify customers of upcoming renewals, and make it easier to access your credit card information.

For all the complaints I see about ancestry.com billing practices, at least they send you an email notice that your renewal is coming up, along with how much you'll be billed. Myheritage.com, on the other hand, can't be bothered with that small courtesy. Yes, I know, they'll say it was my fault, I didn't watch the renewal date. Still, a notice shows you value the customer. In addition, there appears to be no way to remove my credit card information; their help pages say customers were sent login info for a third-party site, but I never received any such thing.

Lorna, in Ireland, patiently walked me through the complicated process of transferring two sites into one, multiple times until we got it to work. Best and most patient help I have ever experienced. Great job Lorna and My Heritage.

MyHeritage resolved a problem with an order right away, no questions asked. The website is very easy to use and shipments are always fast. I have ordered 3 kits from them. Very pleased with this company.

I was unexpectedly billed $166.22 for the annual subscription to something. I was never asked about subscribing, nor notifies about this billing. I contacted My Heritage multiple times over the phone and emails. Each time received the same answer: Somebody will be in touch with you... So far there were no replies, not a single email or call

Subscription since 2008. The combination of an intelligent genialogical program, a tree-web-page and the automatic smart match facility makes MyHeritage unbeatable. Especially in the complete version, where you have access to (almost) all data-collections (world wide). Poul. Denmark

Sent a request for support on 1st April, each question took a week to respond too, now today 29 days later my support request has been closed without resolution, being a Premium member spending over £100 a year i expected better service.

Don't buy a subscription if you use a Mac, the Family Tree builder doesn't work fully.

Angry customer of 6 years...

If i could give zero stars I would...avoid this company at all cost. They will rip you off £20 a month without sending out subscription reminders. Typical low practises of a USA firm... Beware

Tried 7 day free trial and cancelled it 2 days later but they still billed my credit card for a years subscription. Have complained via their support desk but only get computer generated replies. They need to address complaints with personal replies and good outcomes.

"If a privacy breach is suspected, e.g. one relative posts the details of another relative without permission, the company deletes any data as requested by its owners within 1 to 2 business days. " no, they just forward the complaint. I found 2 breaches of data theft. Be careful with using this company. Also, co which owns this co recently bought geni.com and converted all lifetime subscriptions to 5 year memberships.

Never received DNA kit after it was promised for two weeks. Showed that it shipped but didn't called. Answered "we are not receiving calls at this time!" Called my credit card to dispute. Was settle in about one hour!

I did not sign up for the data subscription or any subscription for that matter. Next thing I know $165.99 was taken from my account on March 14,2017! I have called the New Zealand office countless times with no answer but a machine telling me to call in between business hours... But still no answer, EVER! I have sent emails to *******@myheritage.com which it recommends to do if I have any refund requests. The refund policy allows a full refund if completed within 30 days of the payment made. What the hell! Its been 3 days and nothing! Do not sign up for this site! Don't record valuable information like your family details on there either. Who knows who is using the information we give! To this Dean fella who keeps responding on my heritages behalf. You'd better give my money back! This is not okay doing this!

Overall this is a very powerful tool for visualising one's family history. Smart matches from other people's trees constantly lead to more details and interesting new branches. This is a complex suite of programs including many options, such as adding photos, biographical facts, but also tools for checking the validity of the data.
On the negative side, I find the navigation inconsistent and far too complicated. The totally different views available through local apps and the website add to the difficulty in finding one's way around. Also, correcting errors, such as merging inadvertent duplicates, is not easy.

Tried free trial for one hour. No information on our family members was found. After free trial they automatically deducted for subscription. When you follow customer service steps to stop subscription and refund the credit card it just keeps replying send phone number. I have done this several times. I believe it is a scam.

I have been using My Heritage now for some 4 years and have found it very intuitive to use with great data entry features such as auto complete for many fields, great search capabilities, backup options as well as display and edit capabilities covering all information types one could need.
User guides are clear and easy to follow and when I recently had a technical problem, my query was promptly and efficiently answered using emails.
Perhaps the only thing that I find somewhat limited is the ability to print several people in a chart format on A4 size paper.

When you can't get it done by yourself, there's always someone there to help. I was having difficulties activating the product but the service representative helped me get back on my MyHeritage website.

Hi. I think My Heritage always have been very helpful. They send relevant information about birthdays, updates on relatives etc. It is also a great tool to get a clear picture of my family generations back! Keep on!

Christian

ODD DNA Question
I called with an off-the-wall question. Not just ancestor related, or how to do something. I wanted to know if my DNA profile might be affected by ingestion of a particular medicine.
I spoke to an actual human being, not a computer.
The person was respectful, knowledgeable, patient, and very helpful.
Normally I could not be bothered with these requests from "Corporate" for a review of their services, but this person impressed me so much that I hope a maximum star rating will result in a boost in their work situation.
I must also mention that the 24 hour accessibility is greatly appreciated.
MyHeritage seems to really know what and when their customers might need, and are more than willing to help.

Soon after subscribing to MyHeritage my daughter had problems with her password which was promptly attended to. This solution led to the discovery that there were two family sites(our fault) and MyHeritage was again very helpful in helping us out. Excellent service right through.

Didn't actually find the site the easiest to use but research engines etc do the job well. Was not happy that there was no reminder re fees due and because of this I was "in the red" with my bank!
On-line Help desk was prompt when needed and answered my problems.
DNA - well I'm not so sure but ancient ancestors did travel more than we thought, would love to have other relatives results for comparison

I've been using it for a few months already and it's really interesting and so easy to use. When my trial was over I bought my premium option with no hesitation. Also their deep nostalgia is something amazing. My mom was just shocked and mesmerized at the same time.

My Heritage provides a great means of recording a family (families) history. The site can also be adopted for other historic uses. Photographs, videos and documents are easily downloaded and there is flexibility for membership, privacy and various settings Reliable and very good assistance via Contact Us. Allan (AU)