MyHeritage

Truly you get what you pay for - nothing, in this case: their software is clunky, idiosyncratic, and extremely slow, not just for uploading, but even clicking between entries. It does not necessarily "synchronize" nor update or back up in real time - meaning that if your site crashes, you won't have an updated back up. Their genealogical databases are not synchronized with your site in real time either - maybe once a week, at best. Worst, by far, their "customer service" is virtually non existent, and appears to be limited to one person working according to an Israeli time zone. Use another program if you can.

I have called several times for information and/or help. While the first two calls both had a very long wait time, when I spoke with representatives, the issues were resolved quickly and one call resulted in learning how to use the website more effectively to find information about family.

I just tried calling the Help Center... multiple times. All that I got was an automatic "press this for that." There is no way to get hold of anyone to speak with. I am so sorry that, besides buying a DNA Kit, I actually signed up as a member and paid over $100 for that service. It never occurred to me that I would here "you did not enter the correct choice. We are disconnecting you now"... or something along those lines. My question was a very simple one. I am extremely disappointed and I am going to cancel my subscription to the site.

MyHeritage paid subscriptions problem.
Internet full of comments of people which suffered from unauthorized paid subscriptions initiated by MyHeritage.

I have same problem yesterday, they charged me at 120 Euro.
I am wrote 4 letters them and this is not what I want to do in my vacation.
I think its no good way to work with clients, uh?
Looks like a scam and its no acceptable profit methods.
Should we escalate this case to make it more public?
PS. And how we can trust them about DNA test, if they are scammers?

An issue with pictures & MyHeritage Family Tree Builder has now been pending for 6 months without any resolution. A lot of work (testing e. T. c.) has been done from our side and results have promptly been mailed back to MyHeritage. Each time their response only came after prompting them by phone. This is not satisfactory as it keeps us from working with Family Tree Builder because of the risk of corrupting the data.

I had been charged twice for two different plans in less than a week. Instead of what ancestry does and only charges you the difference between your current and upgraded plans. Im very disappointed in this site. They had so much promise and now I cant get any records added after paying over $100.

Let me start off by saying that I am a writer. I love genealogy, and I'll often spend hours making fake royal families and the like using MyHeritage. Plus, it's a whole lot of fun.
I wanted to get started on a new project today, only to be met with all of these dialogue boxes asking me to log in, etc etc. Now I can't even get into the "create a new family tree" screen without the product freeing up and crashing!
Edit from the future: I finally got it to work. AFTER AN HOUR. This isn't okay.

Fascinating insight into my family. Will be even more interesting when we uncover more with my father's DNA results. Hopefully solving a mysterious unknown lineage. Highly recommend MyHeritage to discover new chapters to our lives - past and present.

If you can't find an answer to your question on their FAQ page and you call the customer service line - be prepared. Hold time for my morning call was almost one hour. The customer assistant Mark was very helpful and answered my inquiry - so he deserves 5 stars. But that long of a wait is just unacceptable!

Activation code for testing kit did not work. Called company and was told (after long hold time) someone would get back to me in two days. No one did. When I finally checked site about a week later I found it had been activated. Mailed testing kit back two weeks ago and no indication they have received it. I'm sure I'll be dead before any results are mailed back. Regret I ever started dealing with this company.

Like many others here, signed for a trial. Was charged for A YEAR (very small letters warn from that) and when asked to cancel since they have 30 days cancellation guarantee they refused. Horrible thieves. Stay Away.

I really don't know why these people have such negative reports, my operator Lisa, was just "the best ever". If I was not sure of anything she repeated very clearly and distinctly until I understood. Well done MyHeritage. And a big thank you.

In downloading Version 8 I lost all my data. That would have been a disaster! I contacted MyHeritage support and without any fuss they were able to retrieve this for me within about one week. Whenever I've had a question over the last 6 years or so their team have been very quick to respond and provide the information I needed.

I ordered 4 kits for my family. 2 kits arrived w/out the plastic bio-hazard bags to send our samples back in. I've been trying for 5 days now to contact someone via phone w/out luck, and they provide no email address. I'll be contacting the Better Business Bureau.

They tried to help me really quick. Thanks for the comprehension and kindness. Problem solved fast. Although I continue thinking that the service rate is expensive and that we should receive 1 week advance advise about billing date, not only on the day.

Great support and customer service! The representative took the time to explain resources available utilizing various tabs. Her patience and interest in my needs made me feel as though I can get the desired results from MyHeritage.

After at least an hour of frustration bordering on anger, I finally was put in contact with the very capable Pauline g. Of the support team. She was able to help me get my problem completely resolved.

I've received excellent customer support for my two issues. I've found out some info (including my grandfather's death date) that I don't think I would have learned otherwise. I was scared to sign up for an 'ancestry' site because of bad stories I've heard... but I've had a very positive experience with MyHeritage. (And I just love those Irish accents on the support calls).:-)

I recently discovered my account was in my name but used my wife's email address, making it harder to monitor on our desktop PC. This was resolved quickly and efficiently by one of your customer service advisers.

I've paid for full subscription, but am unable to access any info on my family as they are foreign, and was told that each country does not release info. So I said if I had known this I would not have got full membership. No point in it.

Best site for ease of use, organization, and presentation. 99% of what I did required no help; but when I did need assistance a smiling knowledgeable staff person was there to provide information.
With this site I was able to reconnect with family in Europe that World Wars and the subsequent Iron Curtain had prevented for multiple decades. So, wonderful was my experience it prompted the best attended Family Reunion we ever had with attendees from both sides of the Atlantic. So successful was my research it cleared confusion of how branches were connected. It gave true reason why we held each other so dear. Our family was even published in a US national newspaper for our European heritage.

Lisa helped me with setting up my profile and family tree. She also clearly explained how to track my order as they are christmas presents. I am so glad I purchased a product that gives good after care. She obviously has great knowledge of the product and website. Thanks for the assistance.

I have subscribed to MyHeritage for a couple of years and have tried a few of the others too. I find that Myheritage is a great source of family history data; their Smart matches works well and provides access to other trees with matching info. I am not keen on the automatic subscription renewal that so many sites include as the default option when signing up. However I sent an email to the My heritage support team requesting an update to my profile that I could not do via the web site, and requested removal from the automatic renewal system. I received a prompt response from Judit and she organised everything that I requested. My experience with MyHeritage has been a very positive one.