MyHeritage

A family member of mine subscribed to a free trial of $14.95 and got a email before the 14 day trial finished saying that it was going to cost him $172
For a one year subscription that he didn't agree to. He tried logging into his my heritage account to opt out and it kept on saying password incorrect these people are total rip off's.

I'll be honest. I was very anxious. Needed to cancel my subscription. In a panic. Not at my best or nicest. Was expecting an argument. No. They just cancelled it for me that very minute. No problem. So I apologise to the lady on the 'phone (UK number but she was American) for my "attitude". 100% satisfied!

I was a little confused about how inviting people to be members at my family tree worked from their point of view. Shimon, at Customer Support at myheritage.com, responded promptly and provided a very clear, unusually thorough explanation. His answer provided detailed step-by-step instructions with illustrations. So that was very easy to follow. I was very impressed.

My representative, David, from Cork Ireland, besides being delightful to listen to, helped me in a number of ways. First, he resolved my first problem. A kit that I sent to my sister as a surprise gift was thrown in the garbage, as they thought it was some kind of promotion. He saw that it got replaced for free.
On another site my ethnicity was 45% Italian, and here I had no markers for being Italian, although searches showed Italian names back to the same place for centuries.He explained about the testing markers here were different and how they worked.
He also helped me narrow down the search for my mother's family for which I have had no results.

I called to cancel my membership as I missed the end of the trial period and my concern was resolved in seconds! Very professional & courteous . Will definitely restart when I have more time for research

My original review, never happened I didn't get a refund...

Inga saw my issue and assisted me immediately. She's a wonderful employee! I was on hold briefly, then an even briefer amount of time with Inga.

Contacted them via email and on Facebook to complain a link to my tree has incited me in her brothers death and used photos, one of my daughter when she was under 16, without my consent. They appear not to care about the breach of privacy and the illegal defamation of character. Steer clear.

There are many online companies for those who are interested in their history. I have a membership with My Heritage. My Heritage is superior to all others in the area of customer support. Open 24/7, customer service associates are well trained and willing to help with any question. One of the providers whose name I will not mention just want to email processes and procedures to the subscriber. Thank you for asking.

My children bought me the DNA kit for Christmas.
Mailed it and results were posted in a month.
Problem is I had created 2 accounts with different email addresses.
Aaron at the call center in Ireland straightened it all out over the phone.
Results made for a great time at a family get together.

I had some privacy issues with another My Heritage user. I got quick response and excellent advice from the support team in solving the problem. It's easier now to thrust the software and persons behind it.

Why am I unable to cancel after my free trial membership even though your website says if im not satisfied I can cancel 30 days from purchase? My card was charged 8/15/16 and I was told I can only get 50% back... Where does it state on your website that AFTER the free trial has ended you cant get a refund? How am I unable to get a refund after 14 days, but others can get refund if not satisfied within 30 days? Looking forward to response from Dean regarding my questions in this post. Thanks

I had a membership for one year. I was having difficulties with my searches so, I tried to reach MyHeritage for some guidance(which they promised would be available). After three months trying, I gave up. I still don't know any more about my heritage.

The site was OK as far as it went, but the fine print (be sure you read it!) says that they will automatically renew your subscription (well over $! 00 a year) automatically. When they sent me an email telling me that I had been renewed I complained mightily and they finally agreed to reduce it by half. But, why should I have to fight for that? I didn't think I agreed to have money deducted from my bank account for the rest of my life if I forget, a year later, to advise them that I want to be dropped from their program.

I'm Başak from Turkey. I've purchased a DNA kit from Myheritage website, then I wanted to cancel the order and get a refund. So, I contacted with their support group via e-mail. Frankly, I was quite pessimistic about even getting a reply let alone a refund. Surprisingly, they replied me at once and the issue at hand was resolved within a couple of days. It is so reassuring to know that whenever there is a problem, Myheritage support group is there to help.

I would like to thank especially Jenny and Maria from the Support Group for their swift and warm reply. :)

Before paying for 1 year membership; every time I searched the site I always got a message claiming that by becoming a member you could access millions of additional records. Well this is in fact a lie and a scam to persuade people into paying the yearly membership fee. None of the records that I was attempting to find were in the database. I have been using Familysearch.org which is a site created and maintained by The Church of Jesus Christ of Latter-Day Saints and have been in existence for many years. There is no cost or obligation of any kind to use the site and I have found more records in this site than in my expensive MyHeritage. Check out the family search.org site before you waste your money. Oh, I have 11 months left on my membership with MyHeritage and most likely will never used.

MyHeritage made it easy for me to put together my family tree in expectation of my daughter's birth. In particular, Joshua Turner at MyHeritage helped me come to resolution over a subscription misunderstanding. I appreciated the quick and thorough response.

I have requested several times that MyHeritage delete my account, but they won't do it. (They won't let you do it on their website, but make you email them instead.) I am seriously considering filing a consumer complaint with my state over this issue. The site did not produce useful connections for me, so I want to leave it forever, but they don't seem to allow that. Do not sign up for this service unless you want your information out there forever.

Very vague, very generic ethnicity results-did not learn anything new at all.In fact the results did tell me less than I have already known. No reply to emails. I paid all that money for no information! Avoid at all costs!

I just subscribed to My Heritage for their "Premium Plus" package. After subscribing, I found that what you get for a subscription is just more storage. If you want access to actual records, it costs another $100. The whole of their marketing is very misleading.
When I called their customer service, I heard what sounded like a radio in the background

All in all, a rather shabby operation. Records may be good but the entire operation is set up to fleece customers

I've used about three different record searching sites including Ancestry which is amazing, well-priced and always lets you know before they charge anything. I made a free-trial account with my heritage which I realize sucked from day one and CANCELLED my subscription the day of starting it. Get an email today that I've been charged almost 120 dollars. Call them and they say "Hey we can meet you in the middle and refund half" even though it was an error on their part. I now lost 60 dollars for their mistake at a time where I could really use the money. Disgustingly run.

I had to take a break from researching and did not renew my subscription (will do in the future). I saw that someone was trying to contact me but I could not reply as no access to MyHeritage. After speaking to a delightful Megan she proposed a solution which I have gratefully accepted. Just amazing staff and service. I will be back...

I signed up for the free trial, realized that I didn't have time to work on the family project and wanted to opt out before the charge to my credit card. It was not possible to do this at their site (I wonder why) and the call center experience was horrific. If you're not sure you're staying with them, go somewhere else!

As last year took a special to enrol but within a day realised not for myself. This year automatic renewed my subscription without my knowledge. I called and diplomatically explained the situation, A wonderful diplomatic lady listened and sorted out the problem. A pleasure to talk to her and realise there must be many abusive people call her. But personally THANK YOU.