MyHeritage

I utilized MyHeritage before a family reunion in Ireland and found the site easy to use. Build out 7 generations with 6 major families. I then ordered a chart to be printed and realized after that there was an error on the tree (my error). I sent an email to customer support and they immediately cancelled the Oder giving me a chance to amend. I would recommend this site.

I am very disappointed, I got sucked into signing up for membership today. Nothing I search is found at all, not even when I put my own immediate family details in which I know are accurate, nothing is being found. This is a suck you in con. Not impressed. Will never renew and feel I have been ripped off.

Megan was extremely helpful during out conversation on 28 December 2017. I was interested to know if Native American data was used when kit testing is done, what ethnicity groups are excluded, if any, if genetic data was used/given, and specifics about the MyHeritage database. She had all the answers to my questions, and then some. Nicely done MyHeritage.

Called My Heritage tonight - surprisingly call was answered on the third ring by a representative. Could not believe it.The representative (and I'm sorry I did not get your name!) was so helpful - I needed DNA information for a 91 year old relative who did not understand the raw DNA data. Anyway, job done and so quickly too. Thank you

Getting any customer support from this company is impossible. I have recently had an automatic subscription renewal debited from my credit card with no prior warning that the charge would be made prior to the transaction. I have made numerous enquiries about a refund via the My Heritage website using my site email address and have also phoned the relevant numbers only to be put on hold. I believe the company has a 30 day refund policy which I hope it will honour, as I no longer wish to have a subscription. I have resorted to opening a transaction dispute through my bank, since I cannot get any response from the company. I am thoroughly disappointed to say the least, that a long term customer is treated this way. I cannot recommend My heritage to anyone based on this experience.

I made 3 separate orders of 1,1 and 4 kits. I received the first 2 orders with no problems then could not get an update on the one with 4 kits. I emailed My Heritage and USPS. Evelyn replied within a few hours then forwarded me to José G. They were both very professional and very helpful. They were willing to ship me 4 more kits along with 2 months of free subscription even though at this point USPS finally replied. USPS had not updated the info on that tracking number and "found" the package which was finally delivered. José and Evelyn kept in touch the whole time until it was resolved. I look forward to continue with My Heritage.

Easy system to use and very well set out so that family connections are easily placed, and as familiarity of the system is gained, so too the ability to use all of the built in functions.
When I had an issue in connecting one generation to another, I sent in a request for help and within 36 hours had the answer for rectifying. The Smart Matches give you the ability to quickly confirm connections and obtain more information to build your family tree back through the centuries. Recommended.

I've always had good experience with customer service in the past. This time, the information given to me to solve my problem didn't work. I was trying to delete an unwanted photograph. The support person fixed my problem himself, deleting the unwanted photo, then gave me a different set of instructions on how to do it... which did work when I tried it on a different photo. The end result was satisfactory; however, I think the correct steps should have been offered the first time. All's well that ends well... just my valuable time was lost.

I want to write a short review about my experience with MyHeritage customer service assistance. I couldnt figure out how to merge my two family trees. With the assistance of your wonderful team, especially Leah, at MyHeritage, my complicated issue was simplified and it was so easy for me to go through the steps that I received, and, resolve my problems. Great job, Leah!
Thanks very much for all your help.

In the past I have found MyHeritage a useful site but am finding myself using it infrequently now. I called to find out my options and was surprised that instead of trying to convince me "I needed to stay," they helped me to phase out my participation. The representative even encouraged me to do so and come back when I was ready saying there will be good deals when I do.

Somehow I lost my original site but the team at MyHeritage could not do enough to help me get things sorted out. Now working 110%. Downloaded my DNA from ancestry to this site and Family Tree. Find this one the best and easiest to use and the backup excellent. Also purchased the Data package and find that well worth the expense.
Ted
New Zealand

Well... by mistake I wrote a wrong address when placing the order online. In about 2 minutes I called he customer service and with quite some spelling we were both, myself and the service agent, sure that the new address was correctly spelled. The DNA kits however found their way to the wrong address. I suppose the order goes directly to DHL system and your service agent cannot change it. She took the new address on a post-it and threw it away when her day was done. GRRR...

I ordered a dna kit only, and apparently it came with a "free" 30 day trial of the full site. I didn't even see nor care about that, I just wanted strictly dna results. Suddenly I have a $150 missing from my account. I finally figured out it was this auto renewal that I was automatically signed up for bc of ordering a simple dna test. There was definitely NO advance warning that it was scheduled to renew or anything. As soon as I saw the charge I googled how to cancel this crap and did immediately. I immediately requested a refund as I DON'T want this "service". After DAYS I finally get a call, only to be told they won't issue a refund. They first offered another dna test, which I don't need, I just ordered one. Or longer subscription (which I don't even want to begin with. I just need my money back. All. They offered $40 and some change…. Like that's gonna do anything. Shadiest company I've come in contact with. Do not recommend!

I must compliment Melissa on her infinite patience as I navigated my way through mistaken identities and duplicated email addresses. It was so good to have someone on the other end that actually talked me through whatever issues I had and kept the smile in her voice throughout what must have been her ordeal! Thank you

I've been informed today by Paypal that £127 has been paid as a subscription renewal despite sending numerous messages that I do not want to renew.
I've also attempted to phone customer support unsuccessfully.
I didn't want the initial subscription and have never used it.
Please return the money which has been taken without my authorisation

I recently had a problem with a subscription to MyHeritage which was due to an oversight of my own but I contacted their support people in case it could be resolved, which I doubted.
I received a response which I didn't expect.
MyHeritage totally understood the problem and resolved it 100% without hesitation. I was so amazed and so pleased.
The response from the young lady in the MyHeritage Support team was outstanding. She is the sort of person who makes a business a pleasure to deal with providing them with a courteous, conscientious and professional image.
Well done young lady. Thank you MyHeritage.

Was locked out of my account after only a few months by expired password (B. S) and not allowed back in. Not one hit of any sort on my ancestry before being locked out. Constantly bombarded with email offering to sell me more of a bad thing to this day

I was so pleased to receive a prompt and detailed response to my numerous questions and concerns regarding Family Tree Builder. It may have been a time saver, however, if I could have spoken to someone, but have not been successful in that regard. I dial the number on the website and there is no answer; the phone just rings continuously. I have called on a previous occasion and it worked very well. Many thanks!

I was interested in finding out some information on a relative pf mine so I came across My Heritage and started searching. It was so fun & interesting as I discovered more than I had originally hoped to find. I forgot to cancel after my free 2 weeks and was so worried when my credit card had been charged for the annual subscription. I am unemployed and could not afford the fee at this time. They could not have been nicer about it and offered a full refund. I am so relieved and will be back to get a subscription as soon as I am able. Thank you so much My Heritage. Sorry I was unable to offer any bad points.

Susan Anderson

Made a complaint to the BBB.

I submitted 4 things: bank a statement, a google receipt, a bank notification of withdrawal email and a screen shot of my active subscription (it shows date paid, date of renewal.)

Myheritage responded with: "After looking into this for you I am able to see that you have spoken with a representative about this issue."

No kidding? I spoke to someone, yes. Finally some truth. Did you look at the evidence? Nope because your unsatisfactory reply is final.

ABSOLUTELY NO resolution

MYHERITAGE just wants your money. Judging by the negative reviews they won't give refunds. Or notifications that they are going to charge you. Then pretend you didn't.

Greedy SCAM

Save your money folks, save your heart ache and wasted breath, not worth it

I was having trouble with fixing an error that had made it's way into my family tree. Eventually I rang and was surprised to be connected immediately. Spoke to a pleasant young lady who emailed me how to fix it. Minutes later I had remedied what I had wrestled with for hours. Great

Overall, I'm very happy with My Heritage and find the site very easy to use. I do, however, become a little frustrated when I'm notified that new members of my family have been discovered only to find that the majority of them are in-laws from centuries ago. I am not at all interested in adding such people to my tree.

I have only had to contact Support once and the response was both speedy and very helpful.

I am so glad I got to talk to Isabelle today. She was extremely helpful and took care of the problem I called about. And it was so nice to hear that Irish lilt today... we were stationed in Holy Loch Scotland for several years with the US Navy and had the opportunity to meet several people from Ireland as well as the Scots we lived around. It just made my day. Thank you again for the help Isabelle.