MyHeritage

I started my family tree on MyHeritage several years ago because it's free, and it was easy and very intuitive. I've recently gotten back into researching my family, and the tools and information they provide are just super. I've upgraded my program to the Premier version because I exceeded 200 people on my tree, and it was so worth it! They are continually adding new resources that have been very helpful. I had a problem recently with the upgrade to version 8.0, and they told me how to solve it, which I did with no problem. Also, the variety of reports that can be run are amazing. I love MyHeritage!

Don't go near these people. Lied about how they could not process a refund - their system had no mechanism by which to issue a refund. 2 months of keeping after them - they have issued me a credit - like I want anything else to do with these money grabbers. Have asked for the balance of my membership to be returned. This will be a nightmare as well. Stay away!

I'm so pleased with the assistance I received today from MayaN! She was very patience, courteous, and kind, not to mention knowledgable.
I had a few duplicates in my tree that she helped me take care of. Now I know how to solve the problem by myself.
Thank you so much for your assistance!

I know by family lore, back through 6 generations. All Irish back to late 1700's. Myheritage never mentions anything about Ireland but has me at 63% English
Even some Jewish thrown in. And there is no way to talk to them to dispute. They got the money I got WTF.

Have been enjoying MyHeritage for close to a year now.
Had a couple of problems with 'smart' and 'record' matches not functioning properly on my site. Called support, got through quickly and spoke with a very nice TaliaG who assured me she would look into the matter. A short while later I received and email outlining the issue and making me aware that it had been fixed. Logged in and, voila, things worked as they should.
Very pleased with the site overall and my experience with support was nothing but positive.

Their DNA results are a scam and they will not respond to phone calls or emails. Scam company and a waste of time. I hate companies like this that lure you in to sucker punch you later. DNA is so inaccurate.

I thought ordered 1 dna kit. But apparently I ordered 2.? Came separately,with 2 postage charges. I tried to contact the company to correct this but could not. I have since been charged for a "membership " which I did not want. I have spoken to one person, they will get back to me. I have left messages and mail. Still no response. I am now $400 out of pocket. For 1 kit.

My automatic subscription kicked in despite me having thought I cancelled it last year. Peter handled my inquiry and explained he would need extra time to access a system which wasnt available at the time. He replied exactly when he said he would and despite finding no record of my cancellation he cancelled my subscription and refunded the premium service payment. I could not have asked for a better level of customer service.

AoifeD was a very pleasant, friendly and knowledgeable lady, who took time and patience to help me sort out a couple of queries. If only all Customer Services were like this, and not only open 24/7 but free calls to boot! 100% from me. Thank you very much, I am really impressed.
Colin Foster

I have been emailing My Heritage for over 3 weeks now and no one has replied to me. I like the fact they let you print family tree charts yet their search data base does not have my fathers birth or death listed. It is listed on Ancestry.com though. I keep asking My Heritage why their database isn't showing my father and I really want to subscribe but if they refuse to answer this question or even to acknowledge they are looking into it, I may be forced to go with Ancestry.com again. I guess customers just aren't important to My Heritage

I forgot that my free trial period with "myheritage" was expiring and that membership would be automatically renewed.
When I contacted customer services about a refund, as I did not want to renew, the service was friendly, helpful and very prompt.
The explanation of why my refund was going to a credit card number that I did not recognize was again quick and informative regarding security considerations.
Better customer service than often experienced.

Although the wait on the phone was not too long... I was 6th in line and it went rather quickly - about 10 minutes before I spoke to a representative. My question to him and his answer only took about 1-2 minutes (and that was because I was not on the correct screen - or it would have taken less time!) and I quickly found out the answer and am very pleased. Overall - MyHeritage has been an excellent choice for me and they are so very knowledgeable and professional and always innovative and pleasant to work with.

Be very wary of this organization. They put additional charges on your credit card with out approval. So far in the last 2 weeks I have had $380.57 AUD in charges from this company. The full package is $215, which I signed up for, but since then an additional $171.59 has been deducted. Requests for answers have gone ignored. Overall this seems to be a fraudulent organization.

I ordered 3 kits with the intention of giving them as a xmas present on 24th November. Nothing arrived and nobody seems to give a hoot about it when I contacted the customer service (after waiting in line for an hour).
I'm without a present and going xmas shopping the day before xmas.
Well done, myheritage.
Let's see how the refund will work out.

My Heritage offers an in-depth coverage of family research. The site accesses many databases which enable me to follow up my ancestors. There is so many resources it is difficult to actually travel one road at a time. In order to get the best out of My Heritage, I research all that I can. And then there are a variety of reports. I can view my history in many different formats depending on my preference. I have been using this tool for a couple of years now and have recently renewed. Highly addictive. Highly Recommended.

Following answer time consuming and confusing might take a month to accomplish. My husbands DNA didn't tell us much. All the people were distant relatives couldn't tell us anything. So we're back where we started.

Your credit card will be charged after 13 days of your 14 day free trial! After countless hours of being on hold and " waiting in line", the rep told me that because I was 1 day over, even though I have emails to prove it was only 13 days, they would not refund my payment of 119.40. However, they would offer a 30% discount after I filed a dispute with pay pal. Okay, how kind, they are offering to only charge me $83.30 for a subcription that I never wanted! Before this trial period was over, I was annoying receiving sales calls offering special promotions. Now, you have to wait at least 30 minutes to speak with a rep, AND they won't answer my emails! I feel like such a fool!

To MyHeritage Support Jun 25
Hi there Tabea, thank you very much for the upgrade to my subscription. All is now synchronised. I have had a quick look and everything appears to be working as it should. I shall enjoy having a good look over the whole programme.
I would like to add how much I appreciated the level of care and service you have shown. It was a bit unexpected in today's environment. Full marks to your company.

Many thanks and kind regards,
William Barnes

I would give Lorna 5 stars if your interpretation wasn't so effusive. She was endlessly patient, repeating her explanations as many times as I asked for and even going so far as to walk me through a step by step process when verbal explanations didn't help me. And she did this more than once and still had a smile in her voice at the end of my call. That girl deserves a raise.

Dinko was professional, knowledgeable, and articulate. He answered all my questions, provided insights into how to use your products, and had a great deal of patience. Thank you for providing this assistance to your public.

I came across MyHeritage accidentally when I tried to find out more about my family. It has much of information but I found little about my last name (rare name, specially in Ukraine). As I'm not a professional, just a curious one at this point. I left the website and thought I've canceled my subscription. But I didn't. So 14 days later when free trial was over I was charged with 109. A bit too much for what I'm not planning to use. But it was my bad that I forgot about the subscription. And as I've contacted MyHeritage via Messenger they've replied within 10 minutes. Refund has been issued. Very friendly and patiently. If I continued looking into history of my family at this point I'd come back to MyHeritage. They are growing every day. Thank you, guys, you are awesome!

Do not fall for the 14 day free trial! Cancelations are disregarded, then they attempt to auto renew a supposed subscription. Their contact information makes it next to impossible to speak to a representative. BEWARE. Keep records of all transactions.

Even information I did receive about near relatives was incorrect and irrelevant. Information I was originally seeking (public record) was not available. Kept asking me to upgrade($$$)!

I paid my fee and before very long, I seem to be blocked at times and the payment schedule shows up. Try another time and I am fine. Hardly ever get to call as I work on my tree late in the day and a hearing loss makes that difficult to hear. Not likely to renew as I don't need the hassle. Many contributors have no sense of a common naming convention, something standard. Someone who died in Colonial America in 1700 might be buried in Mass, USA, Mass, British Colonial America, Mass Colony and the error finder will flag dozens if not hundred of differences. Just tired of so many just copying and pasting info to their tree in such a manner that (so in so) "gave birth to daughter "A" when she was 5 years old". Don't those people fact check? When combined with Geni, I surely want to do my research somewhere else. As for DNA, I get more authentic hits through another DNA provider that actually are in my tree!