MyHeritage

I only gave it one star because this site wouldn't let me give it zero stars.
Originally, it seemed to be a great idea. Got my dna. Read the information. All was great. Then about year later, I noticed that the information on my ancestry had changed. Contacted customer service. They said they would look into it. Next thing I know its all completely deleted and I have no dna results. So I didn't renew. Went back on with a free trial to see if they had straightened it out, but nope. All my account info was there with absolutely no trace of me ever taking a dna test. I hit cancel. Got a confirmation. They up and charged me for a whole year anyway. I complained. They offered me 40% back and tried to keep selling me the benefits of their site. Dont use this company for dna. Go to the more reputable sites like ancestry. These guys are not helpful, the program is a mess and its just not worth the hassle.

I have been using this site for 10 years and have been very pleased with it. The automatic notifications via email are invaluable to my elderly aunts who otherwise would not be able to remember everyone's birthday's etc. Very satisfied with this site. Whenever I call, I get excellent assistance.

Do not use this website to look at your history, seek alternatives.
There is a lack of consistency with their materials they charge you after cancelling your "free trial" and support for this website is extremely lacklustre. Beware if you have any issues with this site they will not assist

They need to update their system checker, so that less mistakes are made. Their system has a bad habit of creating a new person instead of linking the correct one, the error seems to occur because of multiple marriages form one person. Other than this issue, I'm happy with it!

I have written an earlier review stating reasons that I feel that my results reports is wrong regarding my heritage as far as regions.
Now I receive a notice that this is another company from which my email and possibly password has been hacked. I tried at 3 different times to set up two factor authentication as they advise but it told me that my phone number is not valid. I then tried to find a way to contact for hep but you must pay for a premium membership to talk to someone and they do not provide an email contact address that can be located, only FAQs.
The 5 star reviews are probably by employees.
You can do better!

Since I am not the smartest "techie" in the cookie jar, I confused my account the first day! I requested help from Customer Services and Dean came to the rescue. Everything he suggested didn't work and he never gave up on me! It took over a week to get it straight but I'm sure that is because we are in very different time zones. I am enjoying my experience with My Heritage and 23&me.com. I only need more practice before I can give My Heritage a rating of 10!

I learned a lot from Alon. She explained everything to me very well. Her voice was very clear and easy to understand. Alon attended to me in about 45 seconds after I placed the call. I have no reservation for anything negative about Alon. She is an extrovert person with excellent communication skills. My grade for Alon is 100 percent.

Despite my attempts to narrow search criteria, this site returned results in a confusing, lengthy mishmash. My search was for a Polish ancestor whose last name began with B, and I got tons of "matches" with last names starting with other letters for other nationalities (Philippino? Really?). They then told me I needed a family tree for searches to work. When I called and asked for a partial refund, they promised to refund about 1/3 of the price, but 3-4 weeks later it hasn't appeared and they are not responding to email inquiries. Stick with reputable site like Ancestry.

It has been months and my results are not out yet due to delays because they are replacing chips as they claim! I sent my sample with the fastest courier service so my DNA sample is in the best condition possible when analyzing and know becauase of the delays who knows what my results will be if there is any! I would expect them after all this wait to tell my to send another DNA sample! I think all the good reviews are fake! I depended on them when choosing MyHeritage! You are better paying more at another company and getting a good service! I've been in IT my whole life and their chip excuse is laughable!

I have been very pleased with the assistance provided by the Support staff at MyHeritage. They are quick to respond and offer any details and screen shots needed to enable you to understand and resolve your issues … a pleasure to work with Shimon especially.

I purchased a membership to MyHeritage due to the ease of navigating it and because of the price point, which is accessible for a novice genealogist. It has been easy to use, and I am pleased with the information found--I have had more luck with the Spanish (Basque Country) branch than the Spanish (Asturias) side but this may be due to compound paternal last names. Also, Customer Service is good. Today I had "Matty" patiently help me through some simple but important questions re: privacy. I definitively recommend the site.

Fabulous and informative help, because of this i signed up for a year.
Linda Wraight. I had already purchased my DNA from a different source but i wanted to connect with other sights as well to see if i could get even more information.

It's difficult to find excellent customer service these days. I was an upset customer who was completely turned around in the course of my interaction with Johnny. He was professional, personable, and most of all, he fixed my problem and gave me a discount to compensate for my inconvenience and prior frustration with trying to renew a subscription. It really helps a company when a person like Johnny can work with a customer to resolve difficulties before the company loses a valued customer over a glitch. Thank you!

I am very happy with the service I received at MyHeritage. The speed of the DNA testing as well as the ease of using their website allowed me to quickly find my lost family information faster and more efficiently than another service did. Thanks for the help!

I accidentally forgot to cancel my free trial, so I panicked when I was charged over $120 for something I'll barely ever use. I called customer service, and they agreed to cancel my subscription and give me a full refund, all while being remarkably kind and patient.

David McC helped me at the 800#. He was courteous, professional, and most importantly patient. I am low tech and he walked me through the entire process. I would never have been able to access my results without his help. Very good experience! DJH

Went on signed up for the free 14-day trial and found that the information I was looking for was very vague and decided to cancel the same day and did so only to find out 14 days later that they charged my credit card. Then try to get them on the phone and you'll find out how hard it is... Have since gone back online and canceled my subscription once again and we will see at the end of the month if they hit me with another fee...

I phoned customer service and recieved excellent help, really the person could not have been any nicer! Then I was obliged to write an email to a different department and they responded almost immediately, just really pleasant and understanding. We exchanged several emails until my problem was resolved the very same day. I am extremely pleased with their service.

Sent two DNA samples at the end of January 24,2018 for wife and myself. Wife just received notice that her DNA was being evaluated, but not mine. Checked the USPS tracker and found my DNA didn't arrive until Feb., 11,2018. My wife's arrived on Jan 31,2018. Megan at MYHeritage explained that my sample has not been released by the shipping department, but will very soon. I look forward for confirmation of this.

Placed a order as a Christmas gift for my mother in law, website froze and kicked me out, called customer service was told no order went through and to go ahead and place another one well got email confirmations that both went through. Called customer service immediately and they refused to help me because I put the account in my mother in laws name, even though the shipping and email belong to me. Was told the only thing I could do was try to email which I did and still waiting on a response. Horrible experience.

Because customs declaration was filled out wrong (!) in China, I had to pay 140 Euro additionally for my few kits to German customs. The company refused to give money back. That was just the start.

The results are total crap, I got poor 4 numbers of someone's phantasies for 99 dollars + customs fines?! I know I am Eastern European for many-many generations, but according to the test I am much more Baltic, then Balkan and even Japanese.

This company is just a huge cheater, I am very angry because I bought 6 kits.

The attention was really nice and the support for my trouble great too. I updated to Premium and paid via bank transfer though after 5 days my site was still not having the possibility to add more relatives. I called them, and the woman who picked the phone helped me in less than 5 minutes.

I spoke with a representative earlier today named Lydia. She was so helpful on the phone. I had a tech issue that was a bit complex. She walked me through every step, while we were on the telephone. I could never had done it without her. Her patience went above and beyond!
Thank you Lydia!