MyHeritage

Honestly, this was one of the best customer service interactions I have ever had. I was confused about the details of an offer, and Markus walked me through it, helped me streamline my family trees, explained away some of the problems I'd been having, and gave me some help in getting up to speed on the site. I couldn't have asked for a clearer, more helpful interaction. He has really made me feel good about my choice of sites.

This service was interesting for a day or two and then they send you the same or very similar results every day. I didn't discover anything new or groundbreaking - most results are things I could have easily found out by just asking my parents or an aunt/uncle.

I also was to point out their "free trial". If you're signing up for this be aware that that will charge you full price on day #14. You will need to opt out of the service at least two days before you think that trial is up. This was a huge and disappointing shock for me. After a week of service requests and emails they have finally offered me a full refund.

I signed up for the 14 day free trail and honestly did not do much within that time frame. My "notice" went to spam and with the busyness of daily life, I forgot about the trail. When I called to explain the situation, I was told that they could do nothing about it, but to make it better they would send me a free DNA kit. It has been a month and it has not arrived. I feel scammed by the this company.

I was charged an entire year despite missing the deadline by 1 day. Since not being able to get a refund, I have played around a bit with the site. I do NOT recommend you spending your hard earned money on myheritage.com
Highly disappointed

I signed up for this service and was immediately unhappy with the results. When researching a family member, I was asked to spend yet more money to access a completely different research site (this one even more expensive than My Heritage). I have been attempting to cancel my subscription to My Heritage for weeks and STILL have not been able to do so. I want a full refund of the $119.99 I paid for a subscription that does not fit my needs, but I can't seem to do it (in fact, this morning, their toll free number range twice, then went to a busy signal). Any calls I have received back from customer service have left messages advising me that they can help me figure out what I don't like about their site... but I just want to cancel... researching your heritage shouldn't be an anxiety provoking experience and that is what I am feeling! At this point I have disputed the charge with my credit card company as I have no other option.

I wanted the basic subscription which stated that it was $9.95/ Month USD. I look at my bank account an hour later and MyHeritage.Com had taken $119.00 USD out of account stating that it was for a whole YEAR!. It did not say anywhere on the site that it would take a years worth out of my account at one time or else I wouldn't have signed up at all! As a college student $119 Is a big deal to me and I cannot spend so much at one time like this. I am very disappointed that I have been deceived this way.

I have ordered three DNA kits from this site. They never arrived. They said there was a mistake and that they will send them again. And now, on the DHL site it says the package is delivered, but no, it never did.
They never answer in writing, they only call. I ask for a refund, there is no answer. I am an international customer, and I don know where to put my complaint.

This company continues to use deceptive practices and does not clearly state it's plans or it's pricing. Until they hit your credit card. A call to their customer support revealed that they are continuing to practice business in a non-ethical manner and that they are fully aware of it. If you sign up for the free trial you will be offered a Premium upgrade to $60, instead of the $119 a year annual fee. Then when you hit the 14-day mark they will charge you again for $119 instead of nullifying the initial trial offer. Do not do business with these thieves.

I got the DNA-kit 7 months ago, and sent it back in January. I didn't hear anything back at all. I contacted support and it turned out it got lost in the transport. They offered to send me a new one right away without any additional charges.

Outstanding customer service in speaking with Dylank. Learned how to better navigate and create specific generation charts. Also learned about different payment plan choices and key features. Very professional and knowledgeable. I'm hooked!

I am new to My Heritage and made an error entering data so that I was unable to enter other data. Shimon could not have been more help. He was patient and caring and it was a pleasure speaking with him. He also solved my problems. Then he called me back to let me know exactly how I could access both branches. I would have panicked if I had seen all I entered missing, which it is not. Thank you so much for such wonderful service. Beyond my expectations and makes me glad I chose My Heritage. Karen Karlsen

I had some questions and was put in touch with Maor in customer support. He is an an amazing representative--very polite, knowledgeable, and possessing a fine grasp on how DNA, world history, and family history are best served when allowed a forum to work together to reasonably explain the origins of all of us.

This site is so incredible dysfunctional, I'm surprised they are still around. Editing is near impossible, customization options are extremely limited, the flow of the site is clunky and unnatural, there's literally nothing good I can say about this site.
Spend the money and work with ancestry.com. My Heritage really really sucks!

Would like to express my deep and personal thanks to MeganS for her wonderful help in assisting me to reconnect with my family tree - one I started some 7 years ago and I had lost access to. She was so helpful and kind I will never even try any other family tree site.

Thank you so much - definitely the Best - that's what you are.
Sean Burrows

Alexa was very helpful regarding a question about managing the large volume of matches I was receiving. It had become rather overwhelming even though I was clearing them on a daily basis. She emailed me a couple of times providing me with some useful suggestions concerning the management of all these matches.

I took more than one Dna test through multiply companies and myheritage was drastically different. The other companies shown massive amounts of ethnicities a break down search this only shown two. British and Irish. The one I found to be very good was ancestry. With all the Italians and hispanics and native Americans in my family it picked up none of this. However the other companies did pick this up. Even tracing me back to Africa. Please take muiltple tests before believing any of this

An associate at MyHeritage named Nir helped me with my problem. He is knowledgable, efficient, and was quite patient with me. I could not find the over 50 family stories I had posted of the years. It sounds easy but turned out to be more evasive than it appears.
Nir was great and kept me informed, timely.

I had my own sketchy information for my family history and was hoping I could see records etc to help me get more information, but No. I have spent 2 days building a family tree with information provided by me! MyHeritage just copied what I have provided, and I got absolutely nothing in return - just occasionally confirmation that my information given to them was correct. My partner re-activated a competitor site which he'd used in the past and in just 5 minutes I got more information than I got in 2 whole days. I would not recommend MyHeritage - a complete waste of time. There is a close competitor site which is infinitely better... go for that one!

I really had a messy job that need help and assistence to get 3 trees on one site. This wonderful lady called Melody did what i needed with me over a weeks time.
What a great job she does.
Dont ever let her walk away fra My Heritage - she is so brilliant, sweet and a great teacher in this program.

Representative: Annut was unhelpful, rude and very disrespectful from the very beginning of the call. Never allowed me to finish of my questions, always cutting me off and talking a whole load of crap I did not want to hear about. When I tried to interject she just went even louder and louder until I could not even hear myself. I do not know what kind of training they run, but this is not customer service and they seriously need to get there $#*! together. I wish I could give them a negative -5 stars rating right now!

I have bought this for my sisters Christmas present so I dont know whether it works ok and whether it was what she wants yet. I wasnt sure whether you had to pay to subscribe to the website as well, which I didnt want, as this package is very expensive and I would expect access to be part of the price. When I contacted them I received a very nice email back reassuring me that there need be no more expense and that my sister can use it, so fingers crossed!

MyHeritage seems to be a rising star in
MyHeritage seems to be a rising star in the online genealogy world, and especially with its dedication to DNA and new tools for genetic genealogy. It has long baffled me why a company much larger and with greater resources cannot be as sharing with the data it has collected from subscribers as is MyHeritage.

Customer support has always been very responsive and highly effective. I look forward to MyHeritage rising in the ranks but hope it never forgets why it's here. The subscribers are just as important in the effort as the developers of the website -- together they make collaboration in genealogy work. Other companies, at least one I can think of, seems to have forgotten this.

Thank you, MyHeritage

Dr. JL Tooker

I started using myheritage a couple of weeks ago and I managed to considerably fill in my family tree! Some branches already reach back to the 1600 which is really exciting! Some branches are harder to research, because the speed of your success also depends on data that has been added to family trees by others.

Today I found out I had accidentally subscribed to an extra service on top of my paid account. That hadn't been my attention. I reached out to customer service and they cancelled the subscription without any problems!

Cancelled free trial halfway in, was still charged $149.
Emailed them within 2hrs (it was 2am EST when the charge went through) and no response as for refund.
The customer service line is an endless loop
Total waste for information you can get on Google for free.

It's just a way to get your information and get money from you