MyHeritage

Both my wife and I are on the same email account so when I wished to activate, only she came up on the activation page. But the customer service rep. - David N =-
Settled this fast and efficiently I am happy. Kudos David!

Were you aware that MyHeritage takes info from Private Trees and offers it to other tree owners on the site?
MyHeritage have what they call their Discovery Hub, this is where they offer your private info. Does MyHeritage own my tree or do I? I am told if I do not want private info taken in secret from my tree I cannot have the Smart Match facility (by which I have a choice with who I share).
Apart from this abuse of privacy I have enjoyed the site but I am now paying a premium subscription (£152.64)which has almost another year to run just to keep my tree there. Unlike it's rival this doesn't include any access to records (census/. Bmd etc). This access would cost almost another £100.

I wanted to know which specific countries I was from in North and West Europe. Nicole took a lot of time to explain to me why that isn't possible in countries that border each other as they do in that area and that it goes back before those countries even existed. She explained several other scenarios and took all the time that was needed for me to understand. I really appreciated her help.

Watch out! MyHeritage charged my PayPal account for $300 without my permission & no notification. When I tried to get a refund, the person who spoke to me not only tried to get my credit card number, but also asked for my BANK ACCOUNT number. These were illegal questions--MyHeritage is a foreign company that does not operate under US law. I have gone through 2 days of hell to reverse their $300 charge. They also tried to keep me on the phone as long as possible to get me to pay them even more money! MyHeritage is either a criminal organization or an organization that hires criminals for customer service telephone calls. I was a customer for their genealogy records for a year, but never again!

This company matches your DNA with open-samples from 42 counties and this comparing with 195 countries, this coverage is very low. They don't have a list of the coverage.

Your DNA will be stored in US servers. Please read the agreement and terms! As EU citizen your privacy is not protected, at the question: "will my DNA results will be removed", I didn't get any answer. So I give them my DNA + pay money to get a very global result which you also can tell me by looking in my face. I don't trust this kind companies as a EU citizen. Israel citizens are protected so they are not allowed to use the service, but it falls under Israel and US laws. This confuses me.

I was very surprised - all my questions were answered very friendly with much patience and very competent. I have learned a lot and I am very pleased, that there is a possibility to put my heritage into the system now, where no one can make changes but can look at it and see what is correct. Ged.com files can be used to import all my dates form the old PAF programm, that is wonderful. And the DNA bank is just great. I am looking forward to hear or see some results.
Very suggestible! Greetings Gisela

People need and should understand when they sign up to this database. They provide a great service to those who are researching their family tree. If you find an error on your family tree, there's a way for you to edit. It's not the responsibility of any of the website. When I had a question, I was given an immediate response. I have the emails to support this. It was not a computer generated response. It was from a real person who responded at a time when everyone was probably asleep. I find them to be hard working, diligent company that provides a great service and support.

My bank statement showed I was billed twice. I rang to inquire why & found out that was how it was set up. The lady I spoke to was able to get my account changed so that in future it would be only one transaction. She was able to get me a refund for it to be that way. She was a great help & when I asked where in the world she was she said Ireland I told her my Mum's side of my tree was from County Cavan & they came from there to Australia, it turns out that she is not far from there. Who knows our families might have known each other.? Thank you My Heritage I love your site. Lois Smythe.

I posted my family tree at FTB and discovered many different links with other families. It was very nice. You receive e-mails with smart matches and record matches with a lot of new information about your ancestors.

I actually got what I wanted a DNA test it was the emails afterwards that pissed me off, I clicked on the unsubscribe link time and time again. I got feed up I emails and told them to close my account and why. But noting worked still getting spam emails... I don't care if so and so could be related to me. I paid for an DNA test and that all, hard sales tactics.

Following receipt of my DNA test results I had a question about interpretation. I phoned customer support and explained my wish to know about how my ethnicity related to a specific ancestor in my family tree. A return phone call was arranged from a specialist in the My Heritage Support Team. This specialist gave the information I was looking for and confirmed what had been handed down in a contemporary manuscript. I was very satisfied with this service and would not hesitate to recommend My Heritage.

Started a 14 day free trail on the 04/07/23 and cancelled it on the 05/07/23. Last night I get a notification from my bank saying I have been charged £114 for my heritage! All day today I have tried to get incontact with someone about a refund but no luck! Reading by other reviews on Google its not a uncommon problem! Worst company ever!

I will start by telling you I can understand the volume of calls you must have, that some are time-consuming, etc but to sit and listen to music forever and get nowhere is not an example of customer service from a company I have been proud to be part of until I need help. I am tired of being #3 over and over and over. I will not leave confidential information in an e-mail. This is second time I have gone through this with your 24/7 support for Premium Plus. Catherine Willits

I have been using MyHeritage for many years and am highly satisfied. I have built a large family tree on my MyHeritage family site. I regularly search their databases for record matches and people matches from other family trees. I have also done DNA testing for myself and several of my family members through MyHeritage. I have discovered new relatives, and solved family mysteries. I strongly recommend MyHeritage for everyone with an interest in family history, whether you are just starting out or an experienced genealogist.

If you have European/Jewish ancestry, MyHeritage would be the best choice. MyHeritage's customer service department is professional and willing to assist me.
When I wanted to change the shipping address, Customer service department did not reply me quickly. Consequently, the 2 kits had been shipped. They offered me 2 new kits to ship to my correct shipping address.
When in my country there are strict regulations on shipping DNA kits to foreign countries, Myheritage asked if they could refund the service fee to me. Actually, we went to France for business or asked someone travelling to USA to send our kits directly to Myheritage.
My grandmother had European appreance with pink skin, big brown eyes, brown hair but refused to share us information about her roots. The way she taught me was in Jewish style. We were so curious that we used Myheritage to discover our European, Jewish roots. I have 2.3% Iberian. My sister has 1.3% Finnish and 0.8% Jewish.

I spoke with Owen(sp) on the phone. He was extremely helpful in solving my problem. In addition, he walked me through how to fix a duplication problem I had on my Family Tree. He was both knowledgeable and patient as I am not the most computer savvy person. He is an asset to your help line.

I had deleted a bunch of pictures from my web site to create more space. For some reason when I deleted the pictures the system did not update space allocation. I submitted a help desk ticket. The technical staff reviewed my issue and upped my storage allocation where it should of been. Excellent Service!
Thank You!

I am a satisfied user of My Heritage site since 2014. My family tree has 250 members and I made many amazing posters. Once I had a problem to regain access to this site because of my mistake of deleting my email account, I have received immediate help and support which made it possible for me to regain access to my account. Extraordinary customer support proved very efficient and remarkably kind. Thumbs up!

It would be impossible to describe the professionalism and patience of your billing representative, Jack. He listened to me rant about being billed twice for what I felt was for genealogical research. He then, simply mentioned a DNA kit. I was dismayed for not remembering I had ordered the kit from My Heritage! Duh! I even told Jack I was "$#*!ed", I mean retired! He got a kick out of that. Without going into my concern about not being able to research with my Premium membership as I wished, Jack agreed to refund the $66 I had been billed on May 26, 2018. He is a true ambassador, representing My Heritage. It was my "lucky" day to have Jack assist me. A grateful customer, Thomas H. Bland

I appreciate the MyHeritage support. While on hold, you're regularly informed of your place in the call line. Once my call was taken, Marc took care to understand my problem and was very kind in explaining the solutions. I never felt as if he was trying to rush to get on to the next call. He took his time with me to make sure that all my issues were satisfactorily taken care of.

Customer Support member Eoghan helped me within hours with a full refund after I didn't realise I had been charged. I was frantic, didn't know what to do.
He helped reassure me everything would be ok and issued a full refund.
With everything going on in the world right now, speaking too someone so calm helped alleviate the anxiety I was having surrounding the issue. I cannot thank this man enough. The world needs more people like him.

Due to a mix-up, my subscription was automatically renewed 2 months before I expected it to. I called customer service expecting them to give me a million reasons why they couldn't refund my money, but the very friendly service representative immediately offered to refund my money, and then did it on the spot. She also removed me from automatic renewal (her own suggestion) and happily answered other questions I had not related to the original problem. Truly excellent customer service.

I find MyHeritage to be very user-friendly. I’ve been a subscriber for nearly five years and my extended family loves the family event notices that appear automatically in their email. Recently I found I was unable to change my primary card photo, which must be some sort of glitch because I have always been able to in the past, but Customer Support hooked me up with Melody who did it for me. I’d also like to rearrange some cards of ex-spouses but find I can’t do that online, only on the Tree Builder, but that change won’t show up online, which is a disappointment. Overall I have found MyHeritage to be one of the best family websites.