MyHeritage

I purchased a DNA kit for my daughter's birthday in August. On 10th September I was robbed of £114 through my PayPal account for a service which I do not need or want. I keep trying to contact support for a refund but am getting absolutely nowhere.
I am an elderly pensioner and cannot afford this amount. This is NOT a reputable company. Its a scam - do not have anything to do with MyHeritage. Its set up so that people are conned into taking a subscription. They claim they will help you to get a refund but nothing happens. I don't think these so- called Support people actually exist or if they do they are totally incompetent. Why do I have to give a one star rating? I would like to give minus five stars.

My gripe with MyHeritage is not with the product or service, but rather with the way they bill their customers. I wanted to take a break and cancel my subscription for a period of time like I have done in the past except this year I forgot to put a reminder in my cell phone when my subscription ended. I received a notice on Aug. 30 that my credit card had been charged for the full price of a renewal subscription with no prior email or notice of any sort that my subscription was going to be renewed. I called the very same day to try and cancel as well as emailing. I received a return call the next day (Aug 31) from Adir who told me I could no longer cancel my subscription because my account had been charged. Seriously? One day later and no possibility of cancellation? That's unheard of. As a result, I am very dissatisfied with this company.

I am very grateful for the support I got from Dana (Dutch) to reorganise my websites and to explain about the use of Family Tree Builder. She was helpful, took time to explain actions to be taken and took good care that all my projects can now be found in one Family site. Thank you!

I recently called the support system for help with my DNA results. The staff that took my call was not only very helpful but as pleasant as could be. He listened to my questions and walked me through everything I needed help with. He was very patience and caring to my plight. Thank you so much.

Received kit and sent it back but no response from My heritage after 3 + weeks. Supposed to be 24/7 support but every time I call I get "We are not available thank you" and call disonnects, and no email contact, so no way to complain. Recommend you dont use them, I think I have lost my money.

Purchased 3 DNA kits 6 months ago. Took the samples and posted them back, and... nothing. Got no info back and impossible to contact them. Emails bounce back. Calls to their listed numbers fail. Thieves without a doubt

Great software for creating your Family Tree, also prompt support service if you have a problem. I have done my family and a friends and are in the process of doing my husbands family. Would recommend this site.

I was able to confirm family oral history, using the names and dates associated with Grandparents. The fun and exciting part were surprising details regarding the military service, states and country's ancestors came from. I enjoyed the journey.

I have subscribed to both MyHeritage and another genealogy site. My experience with MyHeritage has been great, and when I had an issue requiring customer service, my concern was immediately take a care of. The unusually fast, personal attention and kindness I was shown was without a doubt the best I have ever received from any company. I highly recommend MyHeritage.

As a public member I am entitled to use, a family tree which is fantastic, as I can now keep track of all of my tree. The only thing that I cannot understand is why, I can only put on their private site, I only have 250 people. I cannot see private family trees. Which does not worry me, as I love doing the research, it is just a great rush, when you find out information, and it leads you some where else. But the paid members can not see all of my Tree, as it is not online, well guess it is their loss. I am happy with the site, as it assisted me when I was having trouble with a few issues. So public member, or paid they still help you. They are slow on the uptake, but they do get there patience is the word, with whom ever you deal with.

As per the multiple bad reviews below, I have also been deceived by My Heritage in regards to their DNA processing timeframe. The information on their website clearly states that results can be expected within 3-4 weeks of the samples arriving at their laboratory. After waiting 9 weeks I was informed that they were making a change to their system, therefore I will not receive my results for an additional 8 weeks. My money was taken by deception, and although I lodged a complaint through their site ans was issued a ticket number, a week later I have not received any response. Do not use My Heritage - use one of the reputable DNA providers who deliver what they promise.

Very useful and ease to use! One place to centralize all the information regarding the entire family. And if you have family members abroad, they can also participate in their own languages. All family photos and videos organized in one place accessible to all members. And if you have any problem to operate the site, the support assists you very efficiently.

This is my first time contacting My Heritage support, and it was an excellent experience in every way. Your representative, Eve, was patient and kind, and answered every one of my 5 questions within a space of 15 minutes.

Thank you

My tech problems where answered and repaired within 12 hours. Thank you My Heritage, you where patient with my explanation and quick to send me a reply to repair the problem. Samuel was polite and very efficient. I will stay with MyHeritage if I can continue to afford it.

After 10 banking days I still do not have my refund for Invoice *******. First email indicated I would receive refund in 5 - 7 business days. Not they change the time frame to 7 - 10 days. Continual poor service and lies.

Markus was very helpful to me today. Its been a week and I haven't received my kit due to the absence of my apartment room number in my address, but luckily Markus helped me fix that and now I have a replacement package on the way. Thank you Markus

The data breach was scary but no harm was done. Good thing financial info and other sensitive info was well protected. Lesson to all companies is to have two-step verification from the very beginning when people sign up. MyHeritage should have known to do that. Otherwise, all is well!

I was delving into the world of genealogy and MyHeritage was a great way to get started. Although similar information can be found at some of the other paid sites, MyHeritage does have a variety of levels of paid services that let you mix and match what you need.

My credit card had been compromised so I needed to update my information. When trying to enter my account number to up date my information for billing, the system cut me off and disconnected. After four tries, I tried customer service and got through. The lady stayed with me and walked me through an somewhat confusing procedure to update my payment method.

I signed up for the wrong plan this weekend. When I called I was able to switch to the right plan with no problem. Lovely gentleman and a pleasure to work with. He even gave me a free months access to the data plan. I'm looking forward to using this site to perhaps break down a brick wall or two.

Worst customer service in my experience. My parcel is stuck in another city, and I can't get through to the support service for more than a week - no one answers. I wrote to the support service email - no answer, they gave me a second email through the application in the comments - the same situation. I do not recommend

I ordered my DNA kit and received my results in a timely fashion. Not sure if these are legit now though. Anyway, a few days later I got a notification that I was charged $170 for a subscription that I did not sign up for. I immediately called to get a refund. I spoke to someone who said that they would have someone from the billing department call me within 24 hrs. They didn't. I called the next day and got the same story, I am currently on hold to attempt tp get a hold of someone to no avail. I feel like this is a scam. DO NOT RECOMMEND!

When I first became aware of MyHeritage, I was just finishing writing my life story. That led me to wonder how I could share all the information I had on my ancestors with all of my extended family. I opened up MyHeritage just to see what it was all about, and I was surprised beyond my fondest hopes. It was a perfect way to connect with all my cousins, etc., in a way we could all contribute what information we have of our ancestors and descendants. And the beauty of it all is that MyHeritage just keeps getting better and easier to use. I am intrigued with the mapping program, to see geographically where all my lines are located. Surprised all over again and again. As we say in the Navy for a job well done beyond expectations, "Bravo Zulu". For the land lubbers that means excellent in the highest degree.