MyHeritage has a rating of 4.3 stars from 4,510 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyHeritage most frequently mention family tree, customer service and support team. MyHeritage ranks 1st among Genealogy sites.
Merci à l'équipe de MyHeritage d'essayer de me dépanner un 15 aout. Suite à une mauvaise manipulation j'ai effacé mes données ADN au lieu du site généalogique trop volumineux.
Cordialement
MyHeritage ist bei mir schon viele Jahre im Einsatz.
Durch die eigene Webseite habe ich schon viele Verbindungen
Zu anderen Personen knüpfen können.
Als ich Probleme mit der Erstellung einer GEDCOM Datei hatte,
Kontaktierte ich die Hotline. Innerhalb von 2 Stunden
Bekam in fundierte und umfassende Hilfe.
Eindelijk na bijna 1 jaar ben ik heel goed geholpen door Stefani, V. Hartelijk dank hier voor, Ik ga uw suggesties uit proberen en kijken of het nu goed gaat, Ik hou u op de hoogte.
For å fortsette mitt "Dataabonnement" hadde jeg klikket på Premium, men det ble registrert som et "Sideabonnement"
Jeg er meget godt fornøyd med Lisa som ringte salgsavdelingen og fikk ordnet det slik at jeg kan fortsette mitt "Dataabonnement".
På den MyHeritage-siden jeg skulle velge abonnement, kunne jeg bare velge mellom Basic, Premium og Plus Premium. Når jeg da valgte Premium, gikk jeg utfra at dette dekket "Dataabonnement" og når jeg nå klikker på "Dataabonnmenet" under "Mine kjøp" så står det "Plan: Premium". Her er det behov for endringer!
Ik ben erg vriendelijk geholpen door de dame en hoop dat ik alles onthouden kan maar mag ten alle tijden weer terug bellen als het nodig is waren er maar meer zulke bedrijvenmijn dank is groot
Tack så jättemycket för all hjälp jag fick ang. Mitt abonnemang. Nu kan jag komma vidare. Mycket positivt bemötande! Jag känner mig verkligen välkommen att kontakta er igen.
Birgitta
MyHeritage gab mir die Möglichkeit, sehr schnell und verständlich aus den wenigen vorhandenen Daten meiner Vorfahren eine übersichtliche Dokumentation zu gestalten, die mir immer wieder neue Anregungen zur Erweiterung und zur Verfeinerung gibt. Mein besonderer Dank gilt dem hervorragenden Serviceteam, das mir bei vielen für mich scheinbar grossen Problemen schnell und präzise geholfen hat.
Mijn vragen werden geweldig en met veel geduld aangehoord en beantwoord, zelfs met goede uitleg samen in het programma te helpen.
Daarom bedankt voor de respectvolle behandeling.
Ger
Fijne tool om stambomen te bouwen en te onderhouden. Af en toe loop je dan wel tegen wat bugs of onduidelijkheden aan. Gelukkig is er dan een helpdesk die prima support geeft
Answer: My issue was the automatic renewal without any kind of courtesy reminder prior to the effective date, as other businesses do. Advising one year in advance is a poor business practice. When I contacted them immediately on the renewal effective date, they refused to cancel and offered me a 25% discount. They eventually gave me the full refund but it was due to me turning it over to AMEX to resolve. I do however agree with the advice to base your renewal on your own personal experience.
Answer: You can find your site subscriptions via MyHeritage homepage - pull-down menu on the right upper corner button "Settings". Then click on "My purchases", and button "Site subscriptions". Click "View details". The details contain section "Cancel subscription". Maybe you can get advice by mail from MyHeritage support team (support@myheritage.com).
Answer: If you are looking to get as many connections to your tree that you can, use My Heritage. If you want flexibility in who is added to your tree, use Ancestry.
Answer: Dear Jonathan and fellow users, In regards to the FTB not working, I may have found a solution, please follow these directions. Please right click on the FTB icon on your desktop, and click on 'Properties': Once you have opened the 'Properties' menu then click on the 'Compatibility' tab: If the field "Run this program in compatibility mode for:" is checked, and it says below "Windows 7", uncheck the box. Please let me know if this has solved the issue. Should this not work for you then please get in touch with the support team at support@myheritage.com from your registered MyHeritage email address and a friendly representative will help you at the first available moment. Kind Regards, Dean, MyHeritage Team.
Answer: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Dear Susan, Thank you for posting your question to us here on SiteJabber. I agree with Sandra in that you should write to the support team from your registered email address to support@myheritage.com and a friendly representative will be in contact with you at the first available moment. Trusting this has proven useful. Kind Regards, Dean, MyHeritage Team.
Answer: I believe a direct ancestor is someone without whom you would not be here. All your other ancestors are indirect.
Answer: Julija L. A: Probbably you should like to know what are additional charges - described on MyHeritage site: Help Center > Account and Subscriptions > Subscriptions Whats the difference between a FAMILY SITE SUBSCRIPTION and a DATA SUBSCRIPTION? A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage on your family site for people in the family tree, photos, videos and documents. A Data Subscription entitles you with the access to billions of historical records in all the collections in SuperSearch. You also get unlimited access to Record Matches, including confirming and rejecting matches, if you have a family tree on MyHeritage.com. In addition, you can save and extract information from historical records you find in SuperSearch or get with Record Matches directly to your family tree.
Answer: Dear Carolyn, Thank you for posting a question here on SiteJabber. I would like for you to as advised contact me directly at support@myheritage.com from your registered email address and also place my name within the subject of the email to ensure that you are forwarded directly to me. I will be more than happy to assist you with any questions or problems you may have. Looking forward to hearing from you. Kind Regards, Dean, MyHeritage Team.