MyHeritage

For some reason, I had created three trees in my account on My Heritage and this situation was creating a lot of confusion. Tzlil from the Support team replied with all of the information I needed. I was very grateful for the quick response and detailed information that I was given. My Heritage provides a great resource to research and construct your family lineage as well as provides terrific customer service to make your task that much easier.
Brenda

I have a tree of greater than 5000 persons. Of that, some 700 are duplicates which are difficult to remove. I have complained about this several times and it seems that they don't care about the problem. If they would address and delete this problem, I would give them five stars. Not hopeful!

I have purchases the premium program for heritage.com It is a wonderful place to dig up information on you genealogy. I have added lots of people and keep finding more and more. I do wish their online site woulld do a better job of providing a family tree that one could navigate. It works well on their mobile app but I can't figure out how to duplicate that on their computer site. Maybe I just don't know how. Anyway it is a great program.

I want to thank Dean at My Heritage for all his help in answering a specific question I had about my family tree. I wasn't sure how long a delay I would have in getting a response, but instead, Dean jumped on my inquiry and responded very promptly. My first question led to another and Dean was on it once again. I really appreciate the terrific customer service Dean provided me.

I just bought the software and was very pleased with the smart match feature which searches for possible matches in other people tree. Got a lot of ancestors with out much work. I did have a problem when I accepted a match and did not notice a discrepancy. That results in two parallel trees. I called tech support and was 13th in line but I hung on and was able to reach live person in about 15 minutes. They were able to quickly resolve the issue. I got a free DNA test when I bought the complete membership and am looking forward to the results

I appreciate the help in transferring our DNA to the Heritage site as will help with further connecting to DNA matches.
Your customer service at 23&me was awesome and thank you Heritage for making this possible.
The Heritage site has lead me to the missing puzzle piece that I had searched six years for plus it connected me back even 3-4 more generations. It continues to make connections, Wonderful!

Feedback on the work of the support service. I have a paid account and it follows that I enjoy priority support. I expected that it would take a maximum of 3 days to solve the problem, but alas, a whole week. I contacted the service on 12/27/2021, the problem was resolved on 1/4/2022. Of course, I understand that there were holidays, which is probably why it took so long to decide. But the main thing that made me nervous was the very reason for the request. On December 6, I changed my password and updated two-factor authentication, but on December 26, something happened on the site and my new password returned to the old and old two-factor authentication, which made me no longer able to use my account. It was not very funny. I hope there will be no more such unpleasant incidents in the future. Wish everyone a Happy New Year!

I am extremely pleased with how quickly my request was processed and resolved.

I had requested a refund and within only 2 or 3 hours I have received a confirmation that the refund was processed and that money should return to my bank account within several working days.

Great service at great speed!

I received my DNA kit but I cannot activate it. Every time I try, it says the number is not in their system. I have spent hours on the phone trying to get this resolved but am told that they will only respond in email and they don't know how long it will take to get back with me - maybe a week or two. Meanwhile they have my money and sent me a kit that can't be activated. What a scam! I told them that I'd just mail the kit back to them but they said if it isn't activated they just throw it out. There goes my $89.00. Scam! Scam! Scam!

So after I ordered my DNA kit I tracked the order constantly. For some reason all of a sudden it said it was delivered but it sure wasn't. After trying to call the postal service and of course not getting through I kept on calling the customer service. After several tries I finally got through just to find out that they did not deliver anything and that they will send out a new package for me. Than a week later I see that I got an email saying that they refunded my money. The money is of course not on my account. So now all of a sudden I get a call from customer service trying to tell me that I tried to change my address after the kit was delivered. Also not true. I sure do not recommend this company to anyone. Total waste of time and money.

My experience today mirrors my previous experience, five star home run. TaliaG answered all of my questions with knowledge and patience and got me to where I wanted to go. Thank you for hiring and training these folks. I hope some one is going to start teaching the rest of the world how to provide Customer service.

Though getting a phone call through was a challenge, I finally got a person on the line.
The person who answered my call today was helpful for all my questions ranging from billing questions to mechanics of correcting an error in my gene chart. He helped me straighten out the account information and showed me how to print out my chart and how to see different arrangements in the different options for charting the family tree. He also answered my question of who to contact when our family visits Northern Ireland this summer to possibly see the family lands in Bushmills NI. This would be a major accomplishment for us and our family.
I look forward to settling on a style and having charts made for my family.
Thanks,

Kristina from My Heritage called me right away. I was unsure whether to open several family trees or just one. Kristina was very helpful and answered all my beginner's questions. So I feel happy and free to continue the work on my family tree. Thanks a lot for your help. All the Smart Matches are just wonderful!

Saw an ad on facebook for this site, and started the application process. It asked for a phone number to call to confirm membership, and as I did not have service at my house, I did not use complete the application. So imagine my suprise when I found i was charged full a year's worth of service. And no refund when I told them I never finished filling out the application. I was pretty much told well sucks to be you. 100% Scam don't waste your time. This company is utter shut. I am so annoyed to have been scammed out of money for a site I have never used.

My heritage took £90.00 off me when i didn't authorise it, I use pay as you go tokens and have paid them so I can look at things but I have never told them to take £90.00 off me as I never use the site... I have emailed them countless times to get this back but the UK Number is conveniently out of order... SCAM

Hello
Thank you for your assistance in solving my problem today, of cancellation, it was quick and efficient.
But I would welcome more support in managing my family tree. Also I would like to see the family tree more flexible, in that I could move boxes and change their sizes.
If I ever come back to the family tree I'll choose you.
Thank you, Grace

I purchased a DNA kit from MyHeritage. It took several weeks to get the kit. Then when I tried on several occasions to activate the kit, I had no success. I emailed MyHeritage and everything fell into place. Not sure what the issue was with my kit but it was taken care of in a timely manner.

I ordered to DNA kits for my parents on 20.12.2018 and we activated them on 25.12.2018 and shipped them to my heritage on 05.01.2019. We had no updates and no emails since that day.
I decided to call on 03.03.2019 to the UK support number since there is no Slovenian support. I was positively surprised since my call was answered within few minutes and female representative was extremely polite and professional. When i provided all the necessary information she said that the packages were probably lost on the way and she offered 2 new DNA kits for free as a replacement. I was positively surprised as i was not expecting this.
Two kits should arrive in few days:)
Will post update if next shipping is going to be a success.

I was having trouble understanding how my "new" relatives were related to me since I was not on the tree with them and no names were familiar. The person at MyHeritage showed me how to use the Relationship Report feature and I was able to figure out who and how the people fit into my known relatives. He was knowledgeable, pleasant and patient. Thank you!

Come abbonato a MyHeritage da oltre un decennio ho potuto sviluppare il mio albero genealogico ad un tale livello che mai avrei pensato di riuscire a raggiungere.Fondamentali sono stati gli Smart matches grazie ai quali ho potuto scoprire tanti parenti ed aggiungerli al mio albero spesso anche con le loro fotografie. Inoltre sono potuto entrare in contatto con parenti che non conoscevo o di cui avevo perso i contatti.MyHeritage con tutte le sue innumerevoli risorse è stato una risorsa insostituibile per sviluppare il mio albero genealogico con oltre 7 mila individui.

I was not able to access the "Family Site" for my four genealogy projects. The problem was sent up the line of experts until Ron helped me out and after a number of attempts he was able to get it all straightened out.

Every time I have had an issue with my tree on MyHeritage, they have responded quickly and professionally. I have utmost trust that when I have a problem, they will find a way to fix it quickly. Thanks for being there.
Don Thomas

I have been using this site for over 10 years and extremely pleased with it. I have taken one side of my family back to the 800's and one side of my wife's family back to the 300's. The tools they have are terrific. They will send e-mails with possible ancestors in other family trees and you have the opportunity to check out the accuracy before expanding your tree. On my wife's side we were able to make contact with a six times removed cousin who lives in Germany, while we live in the U.S. Her great uncle was the one that moved to the U.S. With the information we have received we were able to go to Ellis Island and find the card where the family came through on there way to Colorado. An excellent site that I would recommend for anyone wanting to learn their ancestry.