MyHeritage

I called the number for Norway and got a Swedish person that hardly understood what I said! We are 3 persons now that are registered under one account because I am unable to log in any other way with my email. We are still waiting for the 2 last DNA tests and after reading the other reviews here, I am nervous.

I was excited to receive my DNA results! What a waste of money! It shows I have 0% Italian ancestry! My grandparents both were born and raised in Italy and still have family living there. They came to the USA from Italy in the early 1900's. What a waste of money! Sorry I can't leave 0 stars!

I closed my email and then could not get to my account, so I opened a new one but could not combine both on my own. I wrote one email and the problem was fixed immediately, including providing me with a link to create a new password. Very impressive. Friendly and accurate response to my problem that I had created by closing an email account before editing my myheritage profile.

If they charge you for the coming year, they do NOT notify you until after they charge and they refuse to cancel or refund. I was charged $250 and called immediately to cancel the service. They haggled and tried to get me to accept 2 different discounts. When I said no, I want to cancel, they simple refused and charged my credit card the full price. Google them carefully and you will find this is a FREQUENT experience. The service is NOT that great and the site is full of bugs. Do not be fooled by the "free trial". 23andme is no longer associated with them, which is how I came to import my family information to the site.

Through a mistake of my own doing (wrong synchronisation configuration) and a bug in the back-up I lost the tags to the foto's on the site. Although it took a few weeks to figure out the mistake and how it could be fixed the support never let it drop and eventually came with a solution.

Completely dissatisfied and upset with there overall service. I did not receive my 2 DNA kits and was charged 149 dollars after I canceled my subscription to them in less than 30 days. The following day fed ex said they delivered the DNA kits which I never received and there is no signature available or proof of delivery. So I was charged 350 dollars and haven't received anything.

Being rather green at this genealogy world, I somehow thought I had lost my ungraded membership. It was a simple fix but one I could not have not have figured out on my own. MarkOC was very helpful and pleasant. Problem fixed in seconds! Thank you Mark!
Dona M

Following a series of computer issues that resulted in having two identical family trees in the system and much angst and a distinct lack of computer smarts on my part, the assistance I received from My Heritage support staff, Linoy in particular to sort and resolve has been exceptional. The ease, patience and efficiency provided by Linoy and staff was excellent and I now have a tree covering many decades with facts, photos all as they should be. My Heritage can be proud of your staff and their endeavors to ensure customer satisfaction is achieved. Thanks so much. Royce W

I am SO frustrated! For quite a while, I have been trying to get an autocluster report with no success. At their request, I have changed my email address 3 times... still no report. I have spent numerous hours with agents and have had no satisfaction. The concern has been"escalated" many times. I do not get a call back or any satisfaction. I am at my wits end and very frustrated by the lack of action or concern.

Ok, just want to make it clear, this review is not about the content on MyHeritage, but a review pointing out an annoying problem i have with getting my subscription, just to be fair, i am still able to access my tree, edit it, do search and all but i lack certain capacity from my premium plus subscription on the family tree builder, they have kept in touch and they've been working on it, slowly but working on it and keeping me up to date and asking me to do various attemps at fixing the problem... so anyhow, not a $#*!ty website and service, but keep in mind that you may or may not get the sae problem as i have.

My kit was mailed with tracking on Dec 26, rec'd by them on Jan 2nd and has not even been checked in yet. I called and they say there was tremendous response during the holidays, Maybe, with all the advertising they did they should have been prepared with more staff?

It´s very interesting to get to know a little more about your background, which the DNA test provided, but I had expected more details. If you want to know more you have to pay more, and it will be quite expensive in the end.

I will just say that there are alot more questions than answers. I received my estimates back but it is very generalised and not very specific. But I was told to check back in a few months and things can change as they get more information. So I will wait.

The company may have useful and informative services, but the problem is when you subscribe for the trial service, they charge you right away when the trial expires, without confirming with you if you'd like to continue or not. This shouldn't be allowed, and should be reviewed by a court.

My problem was resolved in a short amount of time in a professional manner. However, I had to wait on the phone for more than a half hour listening to the same music over and over and over... why can't they hire more help?

I recently had an issue with my account. I went to FB and sent a message to My Heritage. They called me on the phone and fixed the entire issue. I can't thank them enough - mostly especially I thank Sarah M. For her help

I had the definitive knowledge of my grandfather being born in a wigwam in North Dakota in the Chippewa tribe and being half Scottish. Plus my grandmother was from Ireland, and they missed that completely and pointed out Scandinavian and Finland. When I tried to contact them the only option I had was phone and they were closed. They do not have an email easily or readily available. They have all of the hype and website development but their family tree is the only thing that is partially accurate and intriguing. Their DNA research is a waste of time and money. If they were this far off on mine and you do not know your heritage, chances are you are not getting accurate results from them.

Had three contacts with three different staffers with positive outcomes on each occasion. First on a Tree problem, quickly sorted. Secondly re engaging a researcher which is ongoing and then a DNA hiccup which was fixed with a minimum of fuss. Thanks a lot.

I had a problem accessing the site and the team were so helpful. They explained in simple terms how to delete the programme and re-install it without any loss of data - such a relief. They are also friendly and helpful and quick to respond.

Having ordered the Company's DNA kit, I wanted to track the shipping details. Unfortunately, the password I had obtained didn't work at all. Thus, I called the Service for assistance. I had a very straight-forward communication with Ziv, who helped me to resolve the problem within minutes! Cordial thanks!
Hans

I didn't cancel after the 14 day free trial and was billed for a year of membership. I really couldn't afford that and contacted Heritage. They responded immediately and resolved the issue. I am grateful and in awe of the prompt response. I hope to do business with them again.

MyHeritage.com has been a huge help to me in compiling a genealogy of my mother's lineage. I've met cousins she or I never knew existed, learned about my maternal grandmother's and maternal grandfather's families, found 1910, 1920, 1930 and 1940 US Census Data for many family member which allowed me to look up their addresses to see what their residences looked like (then or today), and them most amazing aspect of MyHeritage is that it's allowed me to colorize old black and white photos as well as animate several photos--the project I'm working on includes data, family stories, and photographs, so seeing old black and white photos come to life in color has been striking--and has added tremendously to the project.

531/5000

I'm happy with the help I received from MH / support today, March 7,2018. But less pleased with my two phone calls yesterday, March 6,2018. I obviously came to the sales department, despite the fact that I chose numbers for support initially of the phone call. Sales manager meant he would turn over to support, which led me to get into the same loop of choice etc. I felt that I was not a good solution. The second time I tried to read a message, but I received no telephone response.

Otherwise, I would like to thank you for a well-established family reunification program. It provides many opportunities for building family tree and communicating this to other genealogical researchers.

Sincerely

Torgrim Redalen.