MyHeritage

I am very pleased with My Heritage very much. I find it very easy to use and can stop and pick up again where I left off with no problems. I find the staff and help very kind and patient with me. I shall recommend this program to all and they will be happy to find their lost heritage.

I have been with MyHeritage for a long time and the overall service and tech support has been outstanding. The support group are polite and professional and are always willing to listen to your problems and find quick solutions. Keep up the great work!

I am and have been for some time a full member of MyHeritage.com. When ever I have needed to refer to them, I have always received a prompt and professional service. Their Family Tree Builder programme is the the best I have come across.

I was not on hold too long, and the lady I spoke with was nice and courteous. She was knowledgeable and professional. She was patient with me and all my issues and she helped me to get my adoptive daughter on my tree. I am so excited about MyHeritage and wish everybody in this entire world would take a DNA test. Next step I would love to see all companies offering DNA would somehow work together so we could all share results.

Mailed sample from GA to DNA Analysis Ctr and it took 8 weeks - they said!
Seriously? I can understand a couple of weeks but never 8 weeks. In that time frame I could have sent the sample to the moon and I know our trusty Mail Service has it's faults, but I'm not buying this story! I'm done.

The Family Tree Builder works fine to display both biological and adoptive parents so my question was why I not get it to work when I published my tree to the web.
The answer I got was the web-version did not handle that function. I understand the answer, but believe the function must be useful for many more than me. So why not work on that function?
The response I got to my question was quick and polite so that works very fine.

I received a wonderful service. Answers to all my questions and extra information that was enriching and important to me.

Thank you very much to the people I spoke with and for the dedication to giving what you stated upon purchase, and much more!

The gentleman that assisted me was very professional, patient, and knowledgeable. He had great people skills! He was a pleasure to work with. He was very good at being patient with a much older person. He is an asset to your firm.

Lary Clark

Could not change the e-mail address for one of my site members listed. Though the family site had the correct e-mail address, the site members area did not. I could not change it. I believe the member had a personal MyHeritage site also and used an e-mail address that is no longer being used. As that member listed the e-mail address I was unable to invite her to view my family site. Got it corrected via calling in for help. Received an invite shortly after. Thanks

I was having trouble activating two DNA kits. Melissa was helpful and patient and worked with me until I was comfortable that I had done everything correctly. My password wasn't working so we established a new one. Very impressed that I received a confirmation for each DNA Kit almost immediately. Thank you Melissa

When ordering my DNA kit I transposed tow numbers on my order form. Delivery day came. No kit. So I went and checked the delivery address and found I had put the wrong address on the form. To say the least I was stressed

I called the help line that there 24-7
Guess what. A new kit is on its way

So glad there are companies still out there looking out for there customers

Phoned with a strange question and was helped enormously, the young man even had a little chat with me while answering my question showing customer service with a capital S! Brilliant service thank you

Had what was called a free trial for 14 days from my heritage. I was told that they would inform me when the time was up. They did not inform me and just took the money out.£58. It was impossible to get to speak to a person whatever I tried to do nothing worked. That was in September 2022. I decided that this was a company not to be trusted.However when I spoke to my building society I was told that I had to cancel in case they take the money out again this year. When I tried to cancel i could not remember my password or even remember using one. This is certainly not a good company

Unfortunately I had not the opportunity to talk to support in German nevertheless the English help given to me was full satisfactory. I received all answers which helped me to under their billing policy.

My wife, who is without any question, 25% Osage American Indian, received results that had her 88% northern Europe and the rest spread out over southern Europe and South America. They detected not one drop of the Osage DNA. I think they just toss any results in. Looks like a massive scam.

I created a typing error in my registration in my email address. Therefore, I got registered with an account under an incorrect email. The professional person that took my call got rid of that account and enabled me to have an account under my correct email. All was done quickly and politely. Thank you.

While adding browser's to my computer, I somehow created a "bogus" family tree and did not know how to get rid of it without wiping out my real family tree. Customer service walked me through it effortlessly and I'm now back to my real family tree!

It took me more than half an hour, to be attended at the telephone. I called because I do not understand how to manage the kit. There was no translation and all I wanted was a translation. I also did not understand if I have to put stamps on the envelope. The girl did not know how much it was. She could not tell me how to use the kit. I do not understand why My Heritage works in other countries when they have no facilities for other lenguages. I really regret that I put myself into this situation.

I found myself with a few problems that occurred when I deleted my family tree and uploaded a new one. Had to call support and Shoham helped me fix everything. She was very friendly and patient with me throughout the whole process. Thanks so much.

I called regarding some editing I needed to do, and was talked through the process, which was incredibly easy once I knew how. Call went through no problem (I was next in line) and the agent took me through the steps. Really happy with how things went today.

When we entered set up with our email address we had a typo didnt catch and when we tried to get results unable! Called and with minutes he found mistake helped me correct the email address. Stayed on to make sure I got results and even answered my question! Thank you

I bought a DNA kit from MyHeritage back in May and had problems with the processing in general. After reading a notification, that they had problems with the sample and were not able to process it... they gave me a result 3 days later, which is kind of strange. They also changed the date of arrival at the lab in the timeline, which actually can´t be. Later on it was in processing the next day it wasn`t... etc.
I really wonder if anything went wrong... and if there were problems with processing it... why didn´t I get an email?
Actually it should be fun doing that stuff, but I am really a lil bit disappointed about the way it went -> not really trustworthy... seemed a lil bit like: we are trying to process the sample even it`s poor instead of writing an email and give the possibility to repeat it properly. At least I got that impression... anyway their call center is super friendly

While initially it was a bit hard to navigate the support site and get support via email rather than a phonecall it worked out well in the end. I was flustered by the phonecall and there was a misunderstanding. However thanks to a superb customer support rep I was given the service I wanted. I have no hesitation in using MyHeritage and will be recommending it to friends and family.