MyHeritage

I needed to combine a free site with a paid site. The lady took me through all the steps in a very friendly and efficient way with no difficulties, and explained everything very clearly. And I loved the Irish accent. Thank you.

I received help when i was not able to add relatives to my ancestors family. There were cousin marriages and it was only showing my direct line ancestors in the tree. I had several of my cousins take DNA tests. The only way to show how my cousins are related is to add the siblings of my ancestors in the tree.

I recently had the need to contact My Heritage to resolve issues I had in syncing with my site on the internet. Scratching my aged head trying to resolve it myself, I finally resorted to ringing for help and to my surprise this lovely Finnish voice answered and guided me through until all was fixed successfully. Many thanks Eve... go get a pay rise!

So many research program ar good. But Myheritage have an advance. They are so easy to call then you need help with your research and you really need that feedback to be succesful in your research. They are always friendly and helpful.

I have enjoyed this sight to excess, growing research to find my origins. I also have two other companies I use but this I can even work without the internet connection. I have library connection and being able to continue working without connection is a blessing.

I acquired assistance by phone in navigating my site properly and was fortunate to be connected with Alon.
Alon remained extremely patient, confident, professional and kind when suggesting advice on how to navigate and research properly within the tools of the site.
The world needs more Alons, period.
Please thank Alon again for me as I was ready to wipe the slate clean.
And as a retired manager, I hope you realize the gem you have working for you in Alon.
Sincerely
Paula Lietz

I called in to cancel my account and received the most pleasant and wonderful Customer Service from Inga that I have encountered in my life. If I were in the need for a service from MyHeritage.com, they will get my business again.

After not receiving any information regarding my DNA test, I tried to login in to MyHeritage.com... it stated that it could not find my email address. Therefore, I could not contact them online, had to call them. When I called, the wait time was reasonable and when the sales agent spoke with me, we discovered that there was an error with my email address. He corrected that and sent me an email stating my email was corrected. However, I still could not get to the result link. As a result of myn review, Rafael left me a message and the link for my results. I am totally, 100% satisfied and happy with the way they handle this. Thank you so very much for the excellent follow up and results. One happy customer.

I have been a member of My Heritage for a few years and I have enjoyed it. It is easy to use and the support is always helpful. The smart matches have helped me add info to my family tree. The family charts are really great. I would recommend My Heritage to family and friends.

The premium-account was automatically continued for another year, which was problematic for me. I asked for a refund and an end to the subscription. Although I was late (forgot to end the subscription) they gave me the whole money back. I am very happy about this kind behavior.

Kiran was extremely polite and helpful in getting my issue resolved. I was able to take advantage on benefits that the site provided, made possible by her expert guidance and recommendations. Her servant attitude made the time on hold insignificant. I consider her an asset to your organization! Thanks Kiran!

For Christmas I bought a KIT for my son, sent back my kit 2 months ago and it is impossible to be in contact with this company. The only way is the phone and they never answer this is totally unacceptable. I manage to have them once on the phone but they have done nothing. They took my money but they are not able to provide the service I paid for. Stay away from them they are not honest

I had problems with my databases in FTB, where addresses and notes multiplied completely uncontrolled. It was eventually impossible to work on the projects. I received invaluable support from MyHeritage by sending the databases to them. It was cleaned up and I was sent back databases without errors. Now it seems to work normally again. Thank you.

Before I subscribed to this service, I was under the impression it was a monthly subscription, so having signed-up I was quite surprised to find an annual fee deducted from my credit card. Also prior to making a commitment, I verified what would happen following the end of the first year to all the research and data and was assured it would still be available to me BUT was advised it could've be modified. Having swallowed the pill on the annual fee I spent hundreds of hours building my family tree only to find out was all a complete waste of time because I can't access the site without paying another annual fee - like that's going to happen - a fool and his money are easily parted

Thank you for helping me Ron! I am keeping my fingers crossed to get the kit before I have to travel out of South Africa for the next 11 months.

It was unclear on where my kit is however and I would still like to get a clearer idea.

Thank you very much for the assistance.

Meguy

I tried to cancel my orders, I contacted them the minute I purchased it but it seems like an impossible thing to do. I have to deal with chatbots, auto reply and get so frustrated. It seems like they want to take your money on purpose and have no intention to support you at all. Very scammy.

I've used My Heritage to create my family tree for both my family and also my wife's family. I find the application easy to navigate and very easy to create family trees. Over the last year, I have reviewed other family tree applications and I have come to the conclusion that the My Heritage applications is, in my opinion the best in terms of ease of use, presentation and the iPad version makes it highly mobile. I am also very impressed with the response when I contacted the support team for assistance. My issues were resolved within 24 hours.

If you think you can do research on myheritage with a premium membership, think again, you can't even look at other myheritage records in research, it is ridiculous that you have to also purchase a data subscription, what a waste, what a big cost, what a fail of communication! Very very frustrating, beware of trying to get a refund!

I was away when I learned my account had been automatically renewed for another year. I called as soon as I got home and was assisted by customer service representative Breck.

Breck was easy to talk to, listened to my concerns and within a few moments had given me the help I needed/called for. My account is now renewed for the year at a reasonable rate and the auto renewal option was removed.

Breck also gave me a detailed and very easy to grasp explanation on how their DNA matching system works, which applies to the other sites I use, as well.

All in all, I am a very satisfied customer.

I called as I had an unauthorised charge on my account. I called my heritage and the guy was so helpful, polite and more than happy to resolve my issue. The issue was resolved within 10 minutes and I am super amazed at how awesome this site and their customer service is. I would recommend this site to e everyone.

Unfortunately I can't leave less than 1 star. I signed up for two week free trial and before my two weeks was up, before I had a chance to opt out, they took away my choice and billed me for a year. 139.00
I see other similar reviews here. I wish I had seen them first. Pay pal says I have to let them keep the money.Its definitely money wasted because I canceled my account with these awful, deceptive people. I certainly wasn't told I would be billed for a year, and wasn't told it was 139.00.

I have been tracing my family history for more than 40 years and in that time have seen many software programs and web sites. Using the My Family software package in association with My Heritage has, in my opinion, been the best thing that has happened in terms of Genealogy. The back up support has been magnificent and I would highly recommend the program to any other professional or amateur Genealogists. Doug Hooper

I had My Heritage do a DNA test which came up with results absolutely different than the tem years of research I had on my family. So just to be sure I had 3 other companies test my DNA and guess what all three companies showed almost exactly what the paper trail of ten years work did. So this company obviously has issues in their testing procedures. The sad thing is I paid for tests for my wife and myself, now I have to choose a new company to test her again. Save your money and stay away from My Heritage DNA.