MyHeritage

I have my DNA data from MyHeritage and was asking if I could download it to 23andme without doing another test from 23andme. I was advised to ask 23andme if they support MyHeritage data. I emailed them and am waiting for a reply. Sure hope I can. Thanks for your help, Charlotte.

I could not read a character in my activation code. It is impossible to contact MYHeritage by phone, therefore I cannot use my kit. I would suggest a service that is customer friendly. MYHeritage is not!

They dont give any details, dont waste your money like I did, very disappointing
The DNA research is awful, the information you receive is extremely general. Not enough information, vague, please do some research on another site to see which is the best, dont do it

I have a family tree on the My Heritage site and was experiencing some difficulty with inaccurate information, I rang the service line and the service attendant was extremely helpful, walking me through the steps to fix the anomalies. The attendant was friendly helpful and very knowledgeable. I am always happy with the service I receive from My Heritage.

I called and asked four questions. Lidjia walked me through, step-by-step, to get everything working perfectly. She had great patience and a wonderful sense of humor. We had a good time laughing about computers and life. If I wasn't married, I would fly to Israel and take her out to dinner... AND as promised---- you need to pay her more MONEY. She makes MyHeritage look good!

I want to thank you all for letting me know who I really am. You see I am mixed race. Although I had difficulty to get into my heritage but ( although) I didn't have a password it keep saying you have to put a legal password, but I put my password. Anyways that's that. And I am here now. The lady ( Amanda)on the phone help me. I hope that will put a feather in her cap.

Bought 2 kits on 11/23/17, did not get them till 12/6. Then i put on 2 stamps on each one just to be on the safe side. My wife said its cold out today lets take them to the post office so the samples dont freeze. Turns out You have to mail these as "parcels" costs 3 bucks each, and it requires you to go to the post office. It never said that in the instructions about going to the post office to return it. It shows in the instruction a hand placing it in the mail box.

Megan helped me so much with an issue I was having, and I felt very supported, my questions were answered with enthusiasm and kindness. Megan's help to rectify my issue was prompt and re-assuring.
Thank you to Megan.

I am a new user to MyHeritage and I am impressed not only with the easy to use webpage but also with the documents available. My research is primarily in Sweden and Finland and the documents available for both countries has been very beneficial to me. The ability to match an English spelled name to the Finnish version for the same person is really remarkable! Im still exploring the many features offered, and learning how to use those features to my full advantage. Last, but surely not least, I am also impressed with the Technical Support I have received either via the phone or email!

I am a PremiumPlus member of MyHeritage, and have been for some time. When I do come across problems I always take into account that building software for genealogy websites has to cover a huge number of issues, especially taking into account multiple languages and the many different ways of recording data, multiple place names & changes in political geography, to say nothing of those many users who either do not know how to enter information or are too lazy to check - I know the Help Desk will not be able to resolve those problems quickly but they always get back sooner or later, often by phone (thanks Aaron!) and we can usually work around them.

I was pleased with the support I received from MyHeritage Level 2 Technical Support. While there was no built in process to link photos with my family tree, Jonathan took a lot of time to help me understand the issues. I appreciate the support.

The Family Tree Builder works fantastic! And publishing it in MyHeritage allowed me to find some relatives working in the same family tree and it gave us better results in our researches. Support is really good and works.

Dana was very patient and answered all questions in a manner easy to understand
To get started. She took the time to get problems straightened out that i had messed up and promised to follow up to fix the problems.

Except for the initial, and rather tedious, process of punching the right number to get to the right person, the 'right person' was indeed courteous and very helpful. (I had to call three times as I would inadvertently misunderstand the options, push the improper number and get led out of the system.) Overall, tho, the person that DID answer the phone answered my question!

I tried to order the DNA testing kit on the Internet in the amount of $59.00, but the total amount owed came up to $71.00. I called and asked for help. I spoke with Ronald and he was so helpful and easy to understand on the phone. He also assisted me with setting up a new account. I'm so happy that you have Ronald as an employee, he was able to help me on my first phone call. I'm totally impressed. Thank you. Joyce Chafin

I could not fault the way in which Maja, was able to help me. She was so professional, knowledgeable and so kind in the way she treated an older person.
She is a very sweet sounding young Lady. Every time I have had anything to do with MyHeritage, I cannot fault any of the way' I have been treated by everyone. And I would recommend them to anyone.

I could not Promote a person as a Site Manager on my IPad, which he walked me through on the computer instead. I also seemed to have a detached leg in the family tree due to adoption issues which he navigated me through. He had the patience of Job! Thank you Itia. Donna 8/113/17

I have been on the the phone for an hour with no response. I will be getting my money back! I was told I would receive an email. I didn't. I also did not receive an email saying I cancelled so then I find out that they took the money out of my account. I am still on hold. I am kind of livid right now!

I had a language issue as I work in Afrikaans.
I lost some data fields but Melody was a absolute star.
Within a few mails and telephone calls she was able to rectify the issue, assist me with all my queries as well as provide a backup service fro the FTB.
Excellent service Melody.

I ordered the DNA test kits and they never came. Tried to get ahold of customer support and could not. I sent an email and left my contact information and concerns about being billed for the tests that I never received.
I will have to dispute the charges with my bank.
Bad bad service.

Very disappointed with the "customer service" I am paying for and not receiving. I have been trying to speak with someone regarding data not syncing within the FTB software. Every time I contact "customer support" I am told that the only support I can get is via email and they would set it up for me.
Once I get an email response, it is not about the issue I originally called about. So I then have to wait an additional amount of time to have my original issue resolved. This is now running into over 7 days before my initial resolution can potentially be resolved.

I am using MyHeritage Family Tree Builder for more than eight years. The software is very friendly and the technical support very good and quick. The publication fees for the tree low. I recommend the site and the software to everybody who love genealogy.

Thank you so much for the best information I received from Emanuel for my changes in my website. I appreciated his collaboration and his help from a great profession and polite manner. Have a nice day and my best regards to Emanuel.